Metro by T-Mobile

Honestly I have been with them since like 2013 or 2014 and I absolutely Love them... I went with a different carrier at one time, but not for long ( maybe a month if that, and I definitely went right back to metropcs ). I RECOMMEND MetroPCS.

Victor was extremely helpful and knowledgeable and took excellent care of us! Definitely will return for future phone purchases and will recommend to friends and family.

Great service number one customer service

Very helpful staff. Quick service.

Great store. Always friendly

Best service possible!

Great customer service

It was cool. I didn't get my solution resolve. But it was okay

I needed to get a phone replaced. I got off work just in time to make it to the location GPS took me to. NO LONGER A METRO STORE! The building was empty. This misinformation wasted my time & and gas, AND I was not able to make it to another store before they closed🤬

I have being using Metro for my phone service for my entire family for almost 2 years now and my problem started on Saturday.
My husband purchased a phone on Saturday, we returned it instantly less than 30 mins. It was NOT an upgrade it was a new phone and based on the policy we could refund within 14 days of purchase, and this was less than an hour after. We returned the phone and politely asked for a refund. We were told by the store clerk that he couldn't do a refund as the only person who was authorized to do so was the store manager. That was fine with me until I asked so when will she be here? I was told she would not be in store for an entire week. I still wanted a refund but was obviously not reaching anywhere. So i thought ok let me do an exchange. After chosing another phone, I was told i had to pay for this new phone as he can't do an exchange either. So with not much of an option i asked if i could just leave the phone and my number, take my receipt and return once the manager is available. I was told no i should keep the phone.I would get a call. Today is Tuesday, my husband has visited the store on Monday and he did again today, still no Manager and no refund.
I just want to share my story hopefully someone will read it who can assist.

Yeah...they will set there and let the phone ring while they do nothing. Watched them and they didnt know it was me calling while i was in the store

Store was full of thieves and liars.

The phone is never answered why?