Simmons Bank

Had an issue with my name being wrong on my debit card. I contacted customer service via the ap since it was over the weekend. The Searcy branch manager took care of my new card quickly and was so nice to deal with. I've never had an issue with my account and always experienced helpful, friendly and professional service each visit.

I was just stopping it to cash my check. My job uses Simmon's Bank and this branch was super nice. So nice that I am considering this as a place to open an account at, I been shopping around banks. This is a possibility.

Extremely helpful and easy to work with.

Excellent attention

Always friendly and helpful

Been with them for over 20 years, no problems, the staff is always helpful and friendly. Only one branch now, though

Most are nice. I waited an hour for someone to help me my first time there.

Have used this Bank to cash checks from company I was employed by. Always nice tellers

Helpful and professional.

Straight

I hate to give Simmons only 3 stars because our Construction Loan person was phenomenal. He forgot a few things but was honest, prompt, and patient with us. He did everything he said he would do for us and was always very polite and understanding of our situation and concerns. He even assisted us when our permanent financing person dropped the ball. I would work with him again without hesitation.

What wasn't so great is when our construction loan got sent over to permanent financing where all the good pleasantries seemed to disappear. Dealing with the lady that handled our permanent loan, truly made us feel like just another number. You could tell she either had too much on her plate or simply couldn't handle the workload she had been given. She was even confused as to why my credit report was showing a construction (mortgage) loan.......THEIR LOAN!!! She did not explain things well and caused so much confusion. The experience was simply night and day compared to dealing with Monte.

Luckily our home is finished an we've closed on our house and are done with this entire process. I would highly recommend Monte Elam for handling Construction Loans, but the lady who occupies the office here in charge of permanent financing, not a chance!!!

i have called and called and told about six different people that there are fraud charges on my account, even cancelled my card, yet they are still letting these fraud charges happen on my account. i took all of my money out of my account so i was at $0, yet they still let a $15 charge process through so now i am going to once again have to pay nearly $50 in overdraft AND get my account back to no negative just so i can cancel my account. i recommend this bank to nobody except the people who like to lose money. they don’t care about any of their customers, and every time i have talked to a person, whether it is on the phone or in person, they have been EXCEPTIONALLY RUDE. like overly rude to me. i was told straight up that they do not believe that the charges are fraud, and they won’t do anything about it. this bank only cares about making money, not their customers. if i could give ZERO STARS, i would, but google won’t let me do that, so one star it is, even though they DO NOT DESERVE IT. hate this place and i am switching banks ASAP.