Baystate Specialty Pharmacy

I work in healthcare and have a patient who needs a medication asap. I called Baystate, and the representative (Linda?) was kind, knowledgeable, helpful, and proactive. The patient is able to pick up the medication today which is a huge relief as they are traveling out of the country tomorrow. Amazing service!

Shawn is wonderful. I look forward to her call every month as she arranges delivery of my medication. She is very personable, professional and knowledgeable of the medication and my condition as well as the insurance issues that arise.

Amy Demers is a pleasure to work with and is the BEST patient advocate. I appreciate her commitment and dedication to ensure that my medications are up to date and delivered in a timely fashion. Thank you Amy!!

NEVER had any issues with them- free delivery . SUPER efficient/ secured.

They are willing to stock me expensive meds. They even deliver. They handle everything very nicely.

Have scripts ready in 10 minutes the best

They are great

My new pharmacy. I don't really have any negative comments but I don't like it when you go in person and they make you broadcast your number and personal information to the entire waiting room.

Wow terrible KELLY THE PERSON WHO ATTENDED MY THAT THE MOST UNPROFESSIONAL PERSON THE I NEVER MEET WE HAVE More THE 3 days call 📱 for a prescription and because I come to pick up she talk with other person wow she can wait until tomorrow eyyy listen if I here it because I need right. The medications KELLY FOR PERSONAL LIKE. YOU BECAUSE THIS WORLD 🌎 ITS UPSIDE DOWN THANKS FOR EVERYTHING

So sad that the Wason Ave location closed it was so much better than this location. Wason Ave had an automated service and the staff working there were very helpful and friendly!

I've had them make multiple mistakes in filling my prescriptions. They also have no way of calling in your prescription outside of their limited business hours. I've called and left a message half a dozen times and never received a reply. I've been told they would call me when my rx was ready; I've never received a call from them. They won't autofill your monthly/90-day prescriptions. Their pharmacy database does not communicate with other Baystate pharmacies... Frankly, they're a completely clueless and shoddy pharmacy, but HNE has lower copays for them so I continue to use them.

My prescription was sent over at ten am today. I arrived at 5:15pm to pick up my prescription. When I arrived my prescription wasn’t filled and the women working instructed me i could return before six to pick up my order. I asked how long it would it be and it was only ten minutes so to ask me to leave and come back is ridiculous. Not only that but when I sat down I could clearly hear the conversation of the women in the back complaining about who was going to take care of my order. I was then called up and it seemed something was incorrect about my insurance but instead of discussing it with me the women continued to not only walk away from me but totally ignore me and continued to speak to her coworkers. So now I’m just sitting there with no information, listening to them discuss me. I keep explaining my insurance issue with them and instead of helping me or telling me how much the order was they were dismissing me as if I could not get my order. When I asked how much it was to pay for it the woman told me 20 dollars and i was shocked like we could have avoided all this with me paying. Her response was well you should have said that! As if i knew the price! What an awful experience and terrible customer service and what’s worse is the fact that the women told me to leave and not come back because i was treated poorly and reacted to my treatment. I suggest going anywhere but here entirely! Steer clear and find anywhere but Baystate to go!

Absolutely terrible service! The dmv does better. They can't do anything correct. Besides myself, there was 2 people there who were told incorrect information. The answer from them is always sorry. They need help over there, another location to assist in work load or something.

Cant seem to get a simple task correct. No matter how many times explained to them. Took thwm a total of 3 business days to get my medication right.

Worst place ever. If you can go elsewhere, you should.