Lorenzo Serafini Insurance Agency - Progressive Insurance Agent

I can't recommend Lorenzo enough, he has been with my family for more than 20 years. I moved from Portland to Central Oregon, thinking I had to change agents. But within 1 year it was evident Lorenzo is amazing at his job!! I called and he took me back. He has helped me with home insurance, auto, rentals... He is the man!! Thank You!

The new and improved Domino's Pizza is awesome! I've never had better pizza in my life! And the price? Forget about it! They have so much better pizza at a price so much better than Pizza Hut, hands down! THANK YOU DOMINO'S! YOU ROCK!

Years of great service with Lorenzo, I highly recommend his Agency! Quick response and always top level service.

They did an increase in my rate and didn’t let me know about it. I called them to ask for the reasons of the increase and they said they were gonna call me back and Never did. Im still waiting for that call back.

Similar to what others have mentioned, the office has been near impossible to get in touch with.

So far have emailed via webform (10 days ago), called 2x (1 week ago). Called 1x (today). All nada responses. Phone goes to voicemail, and email disappears into the ether.

This fits with 1 prior experience when we had a question (impossible to get on phone, and does not reply to emails).

The whole "I’ll never do business with" is a pretty odd point of view to me as far as faceless corporations go. But for Allstate, based on this office's customer service - All State might be out.

An anonymous call center would be far, far superior.

They are impossible to get on the phone and when you call and leave a message they just don't call back and you'll end up having to call again a few days later. I cancelled my policy last month and still got a reoccurring payment email that it was going to pull it still. When I called to make sure this wasn't the case they never called me back and I randomly got an email confirming the cancel and yet no phone call. I understand the system probably glitched but that's no excuse for never calling your customers back.

Same problem as everyone else leaving this person a review. Non responsive at all. I needed policy updates and he would not answer me back. Had to contact the prime insurance and do it myself. Still need the paper work and he won't send it. Don't expect any help or response or service from this business.

If I could give negative feedback I would. This Alstate agent Lorenzo, never picks up the phone. At all! Very hostile in person. Does not care about his business, most importantly, allstate customers.
I will be taking my business elsewhere.

La cancele y me siguieron cobrando y ahora tengo el problema para que me devuelvan el dinero de regreso de 5 meses.😠😠😠