Polo Park

Great location, huge dog park, and a beautiful trail behind the complex. Management does a great job with maintenance. Great value also!!

We are 3 months into our lease and I wanted to follow-up from my first review for those scouting a place to move to. Choose Polo Park!!!! It provides a very unique community-feel that I’ve not experienced at an apartment complex before i.e. people are out and about walking their pets, all very friendly, and they host community events for their residents. We’ve only had 1 issue since moving here, and maintenance responded very quickly. It’s clean, safe, and very convenient being right next door to a major shopping area. The ONLY thing I’ll suggest is if you’re coming with more than 1 person, get a 2BR or larger. The 1BR is just a little too small for 2 adults. I’m posting this because I remember spending hours looking at reviews and not really finding anything helpful. I’m new to Nashville, on a budget, and just wanted to find a safe place to call home. I’m very pleased I chose Polo Park.

Good location on the Stones River Greenway. Management is responsive and thorough. Neighbors are easy going and friendly.

Very nice, quiet, staff is remarkable and anytime i have an issue (but not one so far) its handled expeditiously. I have been a resident for almost a year and I love it!!!!!

It's the best place I've ever lived. The staff in the front office are sweethearts and they're always looking out for the residents and and sending us notifications about important information through the neighborhood page. Also, huge shoutout to the maintenance workers. They respond to the service requests quickly every time, and even if I'm not home when they come in they're always nice to my little dog. It's very sweet. The neighbors are all really respectful and it's a peaceful place to live. The gym and pool area are nice and it's always clean. This complex may be a little more expensive than others in the area but it's absolutely worth it and you're getting what you pay for plus so much more. I would definitely consider Polo Park if you're looking to move to the area!
Family-friendly, clean, pretty, reliable, and peaceful.... What's better?

We love Polo Parks! It’s been an incredible experience! Super easy to move in and everyone in the community have been very kind. Everything has stayed maintained and clean all these months and we’re so happy we picked Polo as our place to live. We’re thinking of staying here for another year, this really is one of the best complexes to live in Nashville!

We stayed at Polo Park apartments for the past 6 months. The location is great as it is close to Target, Kohl's & Dollar store. The apartment was clean and spacious. All amenities — dish washer, washer dryer, stove tops looked brand new. The community was very clean and well maintained. Not noisy, a peaceful place, which is something me & my husband prefer. Neighbors were good and we had no problem at all. Maintenance requests were attended quickly. The maintenance staff was very professional. We initially had some issues regarding pests but the maintenance crew handled pest control within no time so then there was nothing to worry after that being done. The pools, jacuzzi, gym, computer room is well equipped. The leasing office staff was extremely helpful whenever we needed them. Toby & Samantha were the best. Community events were real fun — all thanks to Toby & Samantha. In short, Polo Park is an awesome place to live in. We would highly recommend Polo Park apartments to anyone who is looking for a great place to stay in Nashville!

I recently moved to Nashville, TN for a new job. I had to find an apartment and the staff at Polo Park far exceeded my expectations. I initially chatted with an online representative Corina who helped me out. Upon chatting with her, I went to the office and Rick H. was a 1st class help. He was very thorough, detail oriented and provided top notch customer service. He explained the process thoroughly and I love my new apartment. It is a small space enough for me and it is safe and quiet. The apartment complex is safe and they have great workout facilities and a pool. I highly recommend this location to anyone looking for an apartment in the greater Nashville area. A+ to Rick and team!

I love Polo Park so much! I have lived here for several months now and have never felt safer in an apartment. My apartment was in excellent condition upon moving in. It is so much brighter, cleaner and nicer than my previous apartment which was in Hermitage. I am so much happier here! My leasing consultant was Samantha and she is top notch! But I've also found that ALL the staff at Polo Park is amazing! I look forward to coming home from work every day!

Polo Park is an amazing Complex. I've lived here for almost two years now, and I am so grateful. The staff in the clubhouse are always very helpful with anything I need. The maintenance crew are very professional, and have always fixed any issue I've had within that same day. The complex is always kept very clean, and the clubhouse has literally everything I could ask for (2 pools, indoor and outdoor jacuzzi, nice gym, computer lab, and a sauna). This is a great place to live!

We recently just moved out ( we have three kids and needed more space) but truly we loved it experience. We worked mostly with Rick in the office who was always kind and helpful. The maintenance guys were also so sweet and helpful. We mostly worked with Jimmy and then usually saw Jeff daily who was so kind to me kids and I. I loved the team. And I loved that we didn't have a bunch of hoops to jump through and things were straight forward and in the open. Wonderful trail to walk and my kids spent our first spring catching turtles everyday! So thankful we found it when we did!

Best decision we have ever made to move here.

The staff are all friendly and answer all of my questions. The maintenance staff are on time. The apartments are very nice. The water pressure and heating is amazing. I love the smart home package and everything this apartment has to offer.

Also huge bonus : PEACE AND QUIET!!

So happy I could cry lol.

Staying at Polo Park has been a really great experience from the beginning!

We have lived here for 9 months so far. We love it here. The property is so pretty. The staff is friendly and helpful.We love our apartment and all the amenities.We feel safe here. The community is very quiet and in close proximity to everything. Our favorite part of our apartment is the fireplace in winter and the patio during the summer.

I’ve lived here for two months now with my partner and we absolutely love this place. It was the first rental we looked at. We saw plenty of other places in every corner of Nashville and nothing compared to the charm and character of this place.

We have a 2 bed 2 bath along the one of the lakes and the view from our living area and master bedroom is honestly very pretty! It was one of my aspects of this apartment community that made us sign the lease My last living room window view was a Baptist church and a daycare so this is a huge step up for me, lol too. It’s really a special touch.

The staff are stellar. We hit a couple of snags in the application process (thanks coronavirus) and Rick and Tiffany were amazing through the entire process dealing with my million phone calls and questions. They are very professional and seem to really take pride in what they do. They’re also very helpful and friendly once you’ve moved in when you have questions or issues.

The SmartRent application and networked devices make life a lot easier and convenient.

Maintenance is super prompt. I’m used to having to wait a month or more for repairs in past apartments so it’s honestly a treat to have things handled so quickly. They’ve even come to power wash the patio and remove dripped paint that got on the floor from before I moved in for me which is trivial so I respect that.

The community seems to be full of really nice people. We haven’t really tried to meet anyone yet because of covid-19 but our neighbors are really friendly. My next door neighbor is a musician and says he plays all the time but I haven’t heard one peep except faintly outside walking in my front door, but when I shut the door it’s silence. The only noise we hear comes from upstairs when their dog gets excited and starts jumping around but how could you be mad at that? Puppas need to have fun to! It’s hardly noticeable and hardly a problem and I’ve never heard a single bark. You can expect peace and quiet at Polo Park.

Yes, there are spiders, but if you look at reviews of any comparable complex with similar surroundings, you’ll find that Tennessee has a brown recluse problem, not particularly Polo Park or any other property. I saw a few comments about having to pay for pest control... dude... it’s a $1.50, come on. I saw someone complain that they leave sticky pads on the floor and don’t come to collect them... you’re telling me you can’t bend over and pick it up and throw it in the trash? Someone has to make a special trip to do it for you? Not likely. Most of them are tiny creepy harmless ones but I did see a recluse and promptly murdered it. Don’t blame the complex, blame nature.

You can hear the airplanes up ahead occasionally but that’s to be expected and not obtrusive. It’s honestly rare to hear it inside, and I think it’s kinda cool honestly when you can see them so close sometimes on Lebanon Pike or on the greenway, but again, it’s not obtrusive.

I’ve also seen posts about additional charges on rent. Well, you have to pay for parking. Pretty typical I’d say. You have to pay for trash and waste management has to empty the compactor eventually so they’ve gotta get paid somehow. Pretty standard I’d say. I’m not sure why people have a problem with that? I’ve always paid for trash. Pest control workers need paid too. Nothings free. Your rent covers... well, your apartment... and two swimming pools, and a tennis court, and a hot tub, and a sauna, and a clubhouse, and a business center, and two gyms, and a racquetball court, and a tanning bed, and the maintenance of your apartment and aforementioned amenities and the upkeep of the landscaping (which is superb btw)... so I’d say that’s a pretty good deal.

Access to the greenway is super awesome. One of the first things we did was get bikes. And they just put in a new fire pit area. They also have a secure package locker pavilion if you’re not going to be home to receive a package.

All in all, I highly recommend Polo Park or any UDR property.

I’ve lived here for almost a year and could not be happier! Great neighbours, quiet building, cute apartment. The maintenance team is fast and thorough…the admin team? Fantastic. Super responsive and friendly. Just an overall wonderful place to live.

Living here itself was very decent, and open communication keeping us aware of any changes was exceptional. Smooth process moving in and out. 100% shout out to Rick Honeycutt, the true reason for a 5 star experience. He was the best office manager we could have asked for. Answered any and all questions and was so sweet, we just loved him.

I have been a resident at Polo Park for going on 4 years now - started in a 2 bedroom, went to a 1 bedroom, and now am back to a 2 bedroom. I am by nature pretty low maintenance, but I cannot come up with any solid complaints about this place. As a runner I enjoy the proximity of the Greenway and utilize it 1 to 3 days a week, and as a fitness enthusiast I can attest to the proximity of the local YMCA (you can run there if you want via the Greenway - about 4 miles around trip). They also have an onsite gym, but I prefer the Y. The location is also about 20 minutes out from downtown (on a good day without traffic) - and right across the street there is a large plaza with a Target, GameStop, liquor store, and Kohls, among others.
There is plenty of parking (at least in the areas of the complex I have lived in), and I've not been bothered once by a neighbor. Everyone kind of keeps to themselves, which I like. The service has also been great, both from the maintenance team and from the leasing desk. This is the only complex I've lived in since I moved to the area, and to be honest they make it hard to ever want to leave.
Great job UDR and Polo team! Keep up the good work.

The location is great, their pet policy is better than so many other apartments in the Nashville area. Rick is an outstanding leasing agent and is so patient and understanding. Happy to have renewed my lease here!

I usually don't comment on any posts online but I feel compelled to do so after reading some of the posts regarding Polo Park Apartments on Jackson Downs Blvd in Donelson/Hermitage.

I apparently live in a different community than some of you do. I cannot believe some of the comments I have seen on this website! I have lived in apartments in earlier years and after down-sizing from being a homeowner for many years. I have never had issues with the facility and certainly not the staff in the seven years that I have lived here since United Dominion purchased this property. I lived here for two years prior to their ownership and there were certainly issues THEN. I left the property to move to another apartment community which was gated. That was a bad experience also.

When I heard that Polo Park had changed ownership and that United Dominion had purchased the property, I decided to check Polo Park again to see if things had changed. I really love the location being so close to the airport, I-40, and Briley Parkway. Shopping, grocery stores, and restaurants are all nearby and convenient. I found lots more in the way of amenities and services. But the most impressive thing I found was the management and staff. From day one, any issue that I have had have ALWAYS been resolved within 24 hours and usually the same day that I requested service online. This community has recently undergone a complete upgrade of services and amenities after only six years of it all being completely re-newed and upgraded, Entire clubhouse, all workout equipment, pool surfaces, walkways, and the resort-style furnishings on the sun deck and pool areas. You will NOT find any location that is better cared for. Yes, the racquet ball court was closed for a while but it is hard to upgrade while people are playing on it. Yes, the indoor hot tub was closed for a short period, but then again it is difficult to re-tile and seal a hot tub while people are in it. On very rare occasions the pool may be closed. Being a former owner of an in-ground, I know how difficult it is to maintain the water quality and keep it healthy and safe. Pools have to be SHOCKED with high-power chemicals at least once a week to keep it safe.

NEVER leave anything in your car of any value and set your security alarm. There is only so much anyone can do to keep this community safe so be very aware of your surrounding especially if you are out at mid-night or four a.m. I leave for work at 4 to 4:30 each morning and always look around and have my keys ready. Some of the recent police presence was due to the death of my neighbor and I subsuquently heard that we had had another death in the community- both were natural causes. The staff has advised me that they have requested more patrols, also. Get real, folks, crime is happening everywhere regardless of the location. When I lived in a gated community, crime was worse that it is here by far.

Rent complaints really surprise me. Have you shopped around? Do you know how much rental property is in demand?? Yes, I would like to pay less but this is not going to happen, I find Polo Park rental in line or less than many that I have priced recently since my lease renewal is coming up. I have never had an electric bill higher than $70 in a single month ( and I run the a/c on 69 degrees in the summer). I use bleach to clean the bath once and month and rinse and have no mildew issues. Just saying...

Sorry for the long post, but I really like living here. How many places do you go that they know your name and treat you as well as the staff does here? Very few, I think. Frankly, if some of you are so unhappy, please don't renew your lease and move somewhere else. Then you will realize how much better it is here than many other places.