Advanced Animal Care

I am very pleased with Advanced Animal Care! Not only did they help me when I brought my car sick puppy in to their office, they immediately cared for him!
They are wonderful people here that have real passion and care for animals!
They are now the veterinary clinic I have chosen to take car of my fur baby in the future!

On Saturday, I had to say goodbye to my best friend. I had never been to this clinic before. I live an hour and a half away, and my regular vet was not available. My German Shepherd had been sick for awhile, and he took a turn for the worst on Friday night. We already knew we were about to make a hard decision, but we thought we had more time.

When I called on Friday night, I spoke to Sam. She was so kind and compassionate. She was patient, answering all of my questions, and she reassured me that I could call at anytime. I scheduled an appointment for Zeus to be put to sleep the next day. Sam offered to come in and be with me and support me while I said goodbye. When I did go in on Saturday, Jordan, who was so kind, sympathetic, and sweet, reminded me that Sam was willing to come in and be with us, and that she was sorry for our loss. Sam really carried me through Friday night.

Breanna was the vet tech on duty on Saturday. She offered to be in the room for support. She was very informative, very compassionate, and she treated my baby as if he was one of her own. She hugged me when I left, and that hug was just what I needed. She was incredible, and I don't know how we would have been able to get through this without her. Zeus, who was normally weary of strangers, was comfortable with her immediately, and that put us at ease. Breanna has such a beautiful heart, and it's obvious that she genuinely loves the animals she cares for.

Dr. Conner loved on my baby as she put him to sleep. She was not only loving and comforting to my husband and I, but also to our dog. She explained the process in a sensitive manner, and she was so gentle with Zeus. She supported his head as he fell asleep, and her reassurance that this was the right thing to do, that Zeus wasn't going to be in pain, helped us tremendously.

Every single person we encountered here was amazing. They treated Zeus like a king. They talked to him, gave him treats, pet on him, and treated him with the love and respect he deserved. They treated my husband and I with so much love and kindness. They treated us like we were family.

Losing Zeus was the hardest thing we have ever done, but the staff made the experience much easier to deal with. I can't think of anywhere else I would want to go to say goodbye to a loving pet. When the time comes to say goodbye to my other fur babies, I will definitely return to Advanced Animal Care in Richmond.

I am forever grateful for the staff, for the support, comfort, and love each and everyone of them showed me, my husband, and my big beautiful boy. There is just no way to possibly express my gratitude. Thank you so much for everything.

Both my husband and I have been associated with AAC for over 15 years. We have never had a bad experience. From saying goodbye to five of our family members, to bringing our other family members to be seen by the staff at AAC, they have always treated them with care and compassion. AAC has and will be where we bring our members to.

Last night I had to make the incredibly hard decision to have my 15-year old euthanized after a severe decline over the past couple of months. Today I woke up knowing she is in peace and is no longer suffering. The staff and Dr. K were very patient and kind. I told the staff that I wanted to do what was best for Angel, so they took her back and examined her, less than 5-minutes later Dr. K came in to discuss the options. Ultimately, we were taken to the comfort room which was extremely nice and they brought us Angel for the last time. We stayed with her the entire time and she went peacefully. Not only did they not rush us out, they let us give our final goodbyes and loves. The staff went above and beyond and gave us some hair clippings from her in small vials and took her final paw prints. After the euthanasian, I noticed they had lit a candle for departing loved ones which really meant a lot to us. While they were finishing everything, we waited in the car and they brought us our swaddled little girl and we took the two-hour drive back home. Thank you Advanced Animal Care. Attached are some pictures of Angel doing what she loved, laying in the sun and hiking up on the mountain.

On Thanksgiving night I sadly had to make the choose to put down my 17 year old cat who was showing signs of decline. I had never had to deal with that decision or gone through the process. The team of amazing vets and technicians there made the process smooth and easy. And even after I left, picking up the remains wasn’t difficult. The gift bag everything was in was so nice. I highly recommend them in any case. Even in such a sad situation, they made me feel cared for!

I am so appreciative of the care that was given to Oliver. He was a very sick boy and is now back home and doing so much better. The staff was always friendly and helpful and always answered all of my questions. Thank you all so much for saving my sweet boy!

Took my cat in late at night for an abscess on her bottom. The hospital was extremely busy but they got her in and cared for. I would have waited all day for her to be seen. Dr Sears took amazing care of her and she is on her way to feeling better. Hopefully I won't have to but if I need care again, I would definitely come back. Thank you for the amazing care and your awesome team!!! You're appreciated!

Compassionate, caring, informative and kind, amazing service. I’d definitely recommend if looking for a great vet. My sweet baby Fern had surgery and was taken care of well.

I took my cat Nikita Jade she was almost at the point to where she was dead and they did everything they could to keep her alive and I so appreciate that cuz she is my world. I want to thank everybody in that office because they were so nice and so helpful and they still are because she's been there since Saturday and every time I call to check on her they respond and tell me how she's doing I hope she gets to come home soon but they are giving her the best care that she needs. I want to thank everybody in the office for their help and they're caring position they are also nice.

My experience was great! Everyone was very friendly and very helpful! Best of all they took great care of my boy Prince when he was sick and needed antibiotics to make him feel better! The price I wish had been a little more affordable. But my fur-baby was taken care of immediately and now healing and doing better! I can't say thankyou enough to all the staff and vet!
Sincerely, Vanessa Sturgill
Breeder/Owner of Snowy River Golden Retrievers

Personable, kind, and my animals like them, which says a whole lot! We love this vet office and will continue to go! The new office is so nice, and my cat Yoko loved the new kitty wall!

Absolutely amazing. I didn’t take my dog here but I had a pretty scary emergency with her and the lady that answered the phone called me down and helped me narrow down what was going on. She helped and educated me and I’m beyond grateful for her and her kind personality. I wish I got her name, but she’s an angel

We brought my sweet baby Sherlock to Advanced Animal Care Tuesday night. He was a blocked kitty cat. Dr. Sears did the best she could to unblock him, start his catheter, and make him feel better. Unfortunately my baby's heart stopped and despite the intubation and CPR, Sherlock has crossed the rainbow bridge.
Dr. Sears and the staff kept us informed and aware of his care for our whole visit, allowed us time with him after he passed, and helped us plan his memorial. I am incredibly thankful for them and the care my baby received knowing he passed without pain. Thank you all.

Our teacup chihuahua was injured and we rushed her to Advanced Animal Care. We were welcomed with skilled, kind staff who supported both our fur child and us. Having a facility available in the middle of the night was wonderful. The staff was very compassionate to both our fur baby and us. We received excellent care. I hope to never have the need to return but would not hesitate to return,

Years ago they did emergency surgery to repair one of our dogs with a broken jaw - she is still with us and in full health. We had to go today - on thanksgiving- for our other dog, with metastatic cancer, whose time had come. Their kindness and comfort room made this hard time so much gentler. Our dog really appreciated the special jar of Hershey kisses for dogs having their last treat.

Dr. Conner and all of the staff were wonderful. They took the time to answer all of my questions, and they took the best care of both of my animals. My dog has a rough time at the vet because he gets scared, they were wonderful with him and really went the extra mile.

Everyone there was friendly, professional, and genuinely made me feel like they cared for both my animals and myself.

I appreciate you all :).

On the night of September 8th my pug, Darcy needed to have emergency surgery to remove one of her eyes. We took her to Advanced Animal Care In Richmond.
I just wanted to say that we had a wonderful experience at this clinic! The staff was all super kind and they did an exceptional job with Darcy. We got to the clinic around 11pm and they already had Darcy out of surgery and doing great by 1:30 am. For an emergency 24 hour clinic the prices was more than reasonable and they was even kind enough to show us how to use a payment plan called Care Credit. I also want to add that once I got Darcy home any concerns I had they was happy to help me over the phone, they even have a email set up so that they can receive photos of your pet during their healing process. I do recommend taking your baby there if you have any kind of emergency!
I personally want to thank everyone at Advanced Animal Care for everything that they did for Darcy. ❤

Everyone was very friendly, explained what they were doing thoroughly, and were extremely excited about our fat cat coming into the vet. We were very anxious about his injury but they assured us it was nothing major and made us feel much better in our worries. I cannot recommend them enough for emergencies.

My sweet boy needed an emergency surgery and everyone here was incredibly kind and welcoming. As a pandemic puppy, he didn't have a chance to socialize so he was very mustrustful of the staff but they were so patient with him and eventually he warmed up to them. Definitely loved the atmosphere and the staff ❤ 10/10

We are from Somerset, KY and Advanced Animal Care was recommended by our vet for Emergency "Copperhead Snake Bite" treatment last Friday evening. Our Boston Terrier "Roux" got bit in her face by a very poisonous snake and my wife and I brought her to Advanced. We had called ahead and spoke with Mattie on the phone who was very concerned and caring. She was waiting on us as we walked in along with an awesome staff of technicians and Veterinary Doctors. They immediately responded with professional care to stabilize Roux and control her intense pain. They recommended the Antivenin treatment and fully explained all the steps and care she would receive. Dr. Crabtree and her awesome staff saved our dogs life and one week later Roux is strong, healthy and happy just like before. Thank you to everyone for an amazing job.
Ben and Debra C.