PNC Bank

Staff is great. Always takes the time to answer any questions , always smiling and extremely quick and efficient. Best banking experience I've had in all of Northern Kentucky

The staff at Covington location was very helpful and compassionate towards my situation. They worked diligently to provide me the best outcome!

This location now has a drive-up ATM and that's pretty much a game changer for obtaining cash in downtown Covington.

Always friendly, helpful and fast service.

They need to stop charging for atm fees

The staff has always been kind here, no issues there, but this poor review is about their outside ATM's. They are antiquated and poorly serviced, which I understand PNC outsources. This morning, before work, I attempted to make a deposit through the drive through ATM. The machine took my card, counted my money and then suddenly the screen said, "This Transaction Cannot Be Processed. Please call your financial institution." It did NOT return my cash and it did NOT give me a receipt. So I sat in the cue and called the 800 number. She showed no sign of a deposit to my account and so, would have to open an "investigation". Cool. I'll let my mortgage company know what's up. Obviously, I wasn't happy with that so she was courteous enough to issue a "provisional credit" along with the investigation. PNC needs to do better--I can tell they don't really care anymore about their presence in this area. They've closed 2 branches within 5 miles of my house and provided our area with an ATM in a UDF that is often "not accepting deposits". Whoever services their machines needs to be reprimanded.

The customer service is terrible I shouldn't feel like I'm bothering you by asking questions the lady behind the counter acted like she just didn't wanna deal with people I guess good friendly customer service is out the window I would give it a 0 if possible attitude is every thing

The woman working there was very rude to some of the customers. I would never recommend this place. Understaffed and woman screaming across the room. Disgusting behavior displayed there.

OMG RUDE RUDE RUDE security personnel. He KEPT FOLLING ME and harrassing me because they don't have enougb parking. I had to leave! UNBELIEVABLE.

Staff is rude and doesnt preform their job well. Sorry I bothered you to deposit my money into your bank.!!

Don't like using this 🏧
U got to get out an basically are on sidewalk.. Needs a safer location...

Find another bank asap. You will regret staying with pnc