U.S. Bank Branch

Best customer service I've ever had at a bank. They're awesome!

So I've been a US BANK customer for about 5 years.

I left 5/3rd when I owned a few businesses because they are, pardon me, a collective group of class A total a-holes overall. 5/3rd. Terrible company. TERRIBLE ugh I puke thinking about every interaction with them....

I digress....

US BANK has been good to work with overall. The branches I've used are Beechmont, 4th Street Covington, Milford and Wooster. All decent to work with, good folks.

Then I've been in this branch 3 times since I moved to South Covington a few months ago.

Top notch all the way. Jeremy the branch manager helped today with my cashier's check to buy a rental property. Another manager came to help with a title transfer when I gave my DIL my old car. Tellers are kind, courteous and seem to really like their jobs - you can tell.

Don't change a thing! Perfection! This is the banking experience I knew was out there but had never found.

Great job to Jeremy and the entire team here, thank you, thank you for being the type of bank we should all have - bravo!!!

The bank associates at this branch are always so friendly, and efficient. I trust them completely.

Excelente agencia financiera sobre todo buena atención al cliente

Opened a account with them and deposited a check, just to find out my account was being closed just as fast as it opened and that the check I deposited was now to be re-mailed to me and I’ve been waiting over a month for that money.

Trash service teller act like she didn't want to give me a account and routing number . Her service was so bad I was scared to ask for a debt card

The guy who helped my step dad out yesterday was a complete jerk. My step dad was scammed and freaking out about money being stolen and these people have no empathy. Accuses him of trying to fraud US Bank. After being a customer for 39 years. What a joke! Filing a formal complaint.

This U.S Bank Branch is the worst service I've ever experienced... They are either overly concerned about things they shouldn't or they are not concerned enough and every employee is pist off rude and can't stand to do the job they agreed upon and god for bid you have to go inside your treated as if you are less then human I will never go back I will go out of my way and go to Taylor mill where they are polite and seem to not be burdened with their jobs

Save your time and go to the Taylormill location, the people here are extremely rude and unprofessional...

Drive thru teller is ALWAYS rude. Not ONE TIME has he been friendly. NOT ONCE.

Say if your open or not