BMW of Louisville Service Center

Excellent customer service. Very nice place and professional.

I have been to BMW service centers in Miami (Braman), Lexington (Don Jacobs) and Milwaukee (International Autos) to service my 2016 2 series, and the one in Louisville was by far the best. I walked in with no appointment but advisor Blake O'Brien came and got me set up with an oil change immediately. Well done.

Upon my second visit to speak with the manager of the service department I had a better understanding of the process they use to begin there diagnostics of a vehicle. I was also able to speak with one of there lead technicians and he showed me the air leak my car has, and basically why they were unable to fully diagnose my car by their standards. So I am very happy with the service center probably won't take my car back to them simply do to the high cost... most of the work that gets done is warranty work on newer cars, my car is a 2004 330ci, so no warranty any work to be done gets done by me because I'm not paying $200+ an hour for labor.
Call me cheap but I was able to diagnose and fix my car in 20 min with a $12 Bluetooth OBD2 scanner.

Excellent customer service from Mick. Not only did I get my oil changed and my car washed but I also got my tire plugged for free! The wait wasn't too long and the complimentary chips and waters were a boss amenity. Cant wait to go back for my next service date.

I've owned four BMW F10 5 Series sedans and they've all been serviced by BMW of Louisville. There's an excellent waiting room upstairs which has plenty of space and outlets to plug in your laptop to get some work done and even break out rooms for conducting private conference calls. The 2nd floor waiting room also has an excellent windowed view of the service bays so that you can watch your Bimmer being worked on.

What I appreciate most, is that that their Service consultants go the extra mile to solve problems rather than log you in, take your money and send you off. Adam Giles has gone above and beyond numerous times to assist me with warranty work and service reccomendations.

Listen, being a BMW owner is not an inexpensive title to hold and if you want these quality vehicles to be taken care of properly then there's a cost involved. While, there are a few other choices in Louisville, BMW of Louisville has been loyal to me and I shall reciprocate the act by being a loyal customer.

Great customer service with accurate diagnosis and neat, quality work. I have an older BMW e39 and they always treat me as if its a new vehicle. Would recommend to anyone looking for mechanical work done on their BMW's.

Had the accessory items I wanted in stock. Happy BMW owner!!

Amazing experience. Awesome advisor but the shop hourly rate seems a little higher than Mercedes.

Wes did my tint it looks great

Great fast service! Love the modern feel of the place. Upstairs I can see the work being done on my car.

Awesome service performed by some great technicians, very nice and knowledgeable service advisors. Will definitely be coming back!

Very professional, prompt service and friendly staff, highly recommend and will continue to use BMW of Louisville.

Nice new beautiful building with professional staff. Only place in town to trust with your BMW, new or old.

Great service!!! I love BMW

Great service. Logan definitely listened.

Bmw is always top notch 👌

I was there work related. The place is great

Great employees

Impressive dealership