Fairfield Inn & Suites by Marriott Louisville East

We stayed at the Fairfield in July for a baseball tournament, so this review is a bit overdue, but I didn’t want to miss the opportunity to give kudos to the staff for a comfortable stay. Travis was incredibly accommodating after we came in late at night having had a bad experience at another hotel in the area. We were thankful for a clean room and a good night’s sleep and stayed an additional three nights. All the employees were kind and attentive from the front desk to maintenance. The lobby was nice and bright with a coffee station and soothing music playing. We will definitely stay here again when we come back to visit Louisville.

The room was quite clean. Staff was friendly and helpful. The continental breakfast served was a great breakfast! When traveling through again we would stay at this location.

Room was great and overall experience was great, except for when I arrived and said I had a reservation instead of being greeted all that was said was “I need an ID” . I’m a platinum member and this was the first time that I’ve never been greeted, thanks for your stay.

Easy to get to, very clean and well kept.
They were working on some exterior upgrades while we were there but didn’t disturb us at all. Rooms are very spacious! Would definitely recommend

I stay here often and I’m always greeted by the assistant manager Travis Desmond. He is friendly and pleasant to work with and professional at all times. Whenever I need something taken care of he is on it. He is one of the reasons why I will continue to book at this hotel.

Very comfortable rooms at fair prices $$ with a very helpful and courteous staff...plus serving an excellent complimentary cooked breakfast 🍳 🥓 🌭 every morning!!!🌄... Triple G in Tallahassee FL

From the first greeting to the end of our visit, we were genuinely pleased. I visit Louisville often and I have never felt more welcomed and "at home". Travis and John were very interactive, polite and helpful during our stay. We asked alot of questions and more and they were aleays willing to assist with a smile. We know some people may respond "That's their job". That is very true. However, the difference was, it never seemed like they were doing it because they HAD to and that's the cistomer service difference. The hotel is clean and well kept. We just really have 0 negatives to throw out there.
Thanks again for the best stay we have had in many years.

Bill and Annie

Nice hotel. Great front desk clerk. Breakfast was just ok. I'm a stickler for a great hot breakfast. Would definitely stay again but hope they'd have a different selection for breakfast next time. Also, I miss hotels having hot tubs. I had been travelling for 12+ hours and really needed a good soak in a hot tub.

I must say that I am impressed! The customer service was great, rooms clean and updated and the breakfast was very good. They served cage free scrambled eggs and well seasoned potatoes. They also waffle maker. I like that they had a separate station and waffle maker for gluten-free Waffles. I will definitely come back.

The staff was friendly and helpful. My kids loved the pool. The rooms were clean, AC was quiet and controlled by a wall thermostat. We have mixed reviews on the beds. The kids liked the squishy pillow top mattress, but it was so uncomfortable trying to sit up to watch TV. My husband and I were very surprised that our backs weren't tweaked from the absence of firmness. I was disappointed that the only hot item was some paper thin bacon.

The manager went above and beyond to make sure we got the rooms we preferred. My brother and I live 3 states apart and we were meeting here so it was nice to be able to visit easily.
Everyone else was also very nice.
The room was comfortable and everything was clean.
I would highly recommend this hotel to stay in.

Suite rooms were spacious and we had a nice view from the 4th floor (Room 416!). Breakfast had a nice complimentary selection but wish they had more hot items (pancakes/waffles/french toast) instead of just eggs & sausage for the 3 nights we spent there. Coffee was always available and staff was nice.

Travis and GM went above and beyond for me. I had a bad situation with my Airbnb and they sympathized and helped out. You can tell they are great people even outside of work.
Updated, clean and friendly staff. Will visit again if I am back through here. Thanks you all!

Wonderful place to stay with fair rates ♥

I made reservations for Saturday and stopped by the hotel before picking up my grandchildren. I wanted to ask about a room on the 1st floor as I have mobility problems. I spoke with a woman at the front desk named Ciara. I explained my request and told her that I was bringing my grandchildren there for the night for my granddaughter's birthday and she wanted to go swimming. Ciara was so friendly and helpful. She reserved us a room on the first floor that included a walk-in shower so I wouldn't need to step over the side of the tub. I found out when we came back and officially checked in that she had also already blocked an extended period of time at the pool for us. Everyone was so nice and so helpful. The kids had an outstanding time, breakfast the next morning had both hot and cold selections and was delicious. We couldn't have asked for a better experience!

Beautiful redecorating done recently; it felt modern and a little fancy, yet very comfortable. Bed was comfortable with some plush to the mattress and airy duvet on top. Staff was friendly. Breakfast was included and had lots of variety. Would definitely stay again and highly recommend!

Excellent hotel. The rooms are clean and the staff is exemplary. Especially Brittany who self admittedly is new to the hospitality sector but based on her performance and work ethic you would never know. We've stayed her repeatedly and will continue to do so.

Just arrived and Roderick is the most pleasant person I’ve encountered at check in a very long time. Super helpful and so nice! Room is clean - what more can you ask for?

The staff was great. Helpful and able to read the room without being intrusive. That is skills and training. We all were very pleased.

Very professional. Has the best breakfast of any hotel I've ever been to. The staff is extremely friendly and helpful. I would stay here again and recommend it to my own friends and family.