Holiday Inn Express Louisville Northeast, an IHG Hotel

What a way to start the year off with great customer service from the General manager was amazing!!!! All the way down to the front desk agent. Staff members are friendly and very helpful The housekeeping was so extraordinary how clean the building is outside as well as inside. The food for breakfast was like going to a restaurant was so comfortable and they made sure that I was taking care of. I will forever book here. Thank you to all the team members that help make our experience and trip worth the while. Very reasonable pricing, and as soon as I arrived at the hotel, everything was ready to go.

The place was nice. Enjoyed my stay. Staff was friendly. I lost my phone after checking out and the guy working was so kind and let me use his phone to find mine. He was very helpful and always greeted us when leaving or coming back. Located by a lot of different things which is convenient.

Great little hotel! Rooms were updated and clean and all the staff was very friendly. Nice breakfast in the morning. Pool was closed for repairs but that wasn’t a problem for us. We come here often to visit our son and will definitely stay again!

Thoroughly enjoyed our stay. The room was nice and quiet. The temperature control worked very well. Breakfast was good except all the bread, bagles and English muffins were very hard and stale. Other than that, it was perfect.

Great hotel
The front desk staff was very pleasant and knowledgeable and made my visit a comfortable one. The room was very clean and up to date. The complimentary breakfast was a nice bonus as well. The food area was exceptionally clean and the food was fresh, hot and well stocked at all times. I would definitely recommend this hotel to others for business or leisure stay.

When I travel, I always look at the Holiday Inn accounts and use most of them because they are well kept up and when they’re not, they have a purpose for getting rid of the hotels and selling them off to somebody else who is going to do the lower rate lower service and lower everything else that comes with the $79 room if you can get it for that.

Not sure why this place doesn’t have a perfect score. When you stay here you’ve made it in life. Growing up poor I appreciate all they do to make your stay memorable. It looks beautiful and updated. They always have the nicest people as well working at the desk. Some of my favorite things are they have snacks available, hot breakfast in the mornings, super clean suites, clean and fresh smelling towels, and their rooms are very spacious. They also supply, body wash (not those miniature bars of soap), hand soap, lotion, shaving cream, and hair conditioner in the room, toothpaste, and a toothbrush at the front desk if you forget anything. The location is also one of the best as well. I was also impressed that they had a place on the wall to hang your coat and nice closet to hang your clothes. It’s a little over $200 a night stay after taxes but If you’re looking for a stress free stay that feels like home this is your place!

Very nice newer hotel. Room was clean and well taken care of. Staff was courteous and helpful. Great water pressure in the shower. Good coffee.

I had a wonderful stay and definitely will be returning and recommending this hotel. The front desk staff was super nice, friendly and patience especially Tamara. Everything was clean, breakfast was actually pretty good and the pool was really nice as well.

Front desk was really wonderful. The breakfast was nice also. Room was clean and we had a nice stay.

It has been an excellent stay for our Hockey players & families who traveled to KY for a tournament! The GM & Staff have been incredibly accommodating and friendly. They even went the extra mile to ensure families were roomed next door to one another, if an adjoining room wasn't available. Additionally, they allowed the boys to use some of the available open area to play and run off their pent up 12 year-old energy. I would highly recommend staying @ this location. It has been wonderful.

I got a queen room for out of town family visiting my dad. The exterior was nice and clean. The interior looked new and was modern. The room was extremely clean and a decent size. The staff upon checking in and checking out were super friendly. I didn't actually sleep in the room, do I can't comment personally, but my family said the beds were comfortable.

Very nice services and clean environment, very quiet and nice warm breakfast every day. We would recommend this hotel to stay in.

The staff was very welcoming upon our arrival. Our room was clean and comfortable. Breakfast was amazing and fit all of our needs! After traveling all night, it felt like we slept at home. Beyond that, the management and staff went above and beyond when our daughter’s cell phone fell down the elevator shaft! Within 20 minutes, the manager had contacted and secured a company (I believe DC Elevator) to come to the hotel and retrieve the phone! The manager was so calm and collected as I was trying to keep my daughter calm. What could have been a complete disaster for our vacation was just a little bump in the road. We cannot thank this team for all of their help and hospitality.

This a great place to stay. I am here weekly for business and I am happy I have found this place. The staff is friendly, the rooms are clean and the breakfast is delicious.
I will not stay anywhere else, but here when in town.

I spoke with Marcus over the phone and he offered tremendous customer service. He was extremely friendly and went out of his way to help me out.

The rooms were great. Nice and clean too. Now in the bathroom the have like full size dispensers by the sink and in the shower/tub too.

They have a very great staff along with very clean rooms. Me and my friends enjoyed our stay and will be looking forward to using their services again!

Very nice and clean, appears to be brand new. The staff was courteous and professional. Very comfortable bed, huge TV in the room, all the other furniture was modern. The breakfast buffet was very nice. I didn't get a good picture of the room because my kids kinda trashed the room before I could get one. My only complaint is a lack of seating in the lobby breakfast area. The hotel didn't seem to be anywhere close to capacity but the lobby at breakfast was packed. Not a deal breaker but either grab your breakfast early or later.

This hotel looked super nice and clean. The room had nice detail (newer furniture and updated bathroom) and the shower was a pleasant experience. The bed was super hard, which is my only complaint, but the pool was great. The shallow end was 3 feet and the deepest end was 5 feet, perfect for kids. The breakfast was pretty good and the staff friendly. I wouldn't hesitate to stay there again.