CVS Pharmacy

I used to work at the CVS pharmacy in Florence KY before they closed that location down permanently. I spent 12 years building my career there; from baby tech to eventual lead pharmacy tech. We always had an amazing team who cared about our patients and about their time. We didn’t make people wait 20-30 minutes before answering the phone or make them wait absurd amounts of time as a waiter in the store. We took pride in how well we treated our customers. You can’t please everyone, but even those who were displeased eventually came back to us because they realized with all of our flaws we did better than most local pharmacies, not just fellow CVS locations, and they started to appreciate our diligence. It’s not easy working in retail pharmacy. It might look or seem like it’s easy to people who have never spent time behind the scenes, but it’s not easy. Not at all. This particular location does go above and beyond. They answer their phones. They give you accurate wait times, even when they’re super busy and can’t guarantee 15 minutes, they’re at least honest and they’re accurate. I appreciate their honesty and their diligence to take care of their patients. My 1 year old had an ear infection and was prescribed the smelliest most awful tasting antibiotic suspension for it, and when I asked for it to be flavored the pharmacist on duty took her time to add both sweat and sour flavors that would best mask the foul odor of the suspension. It was worth the wait. The suspension went from smelling like a poop filled dumpster to smelling relatively decent. Which is not an easy task with this particular antibiotic suspension. This is my new favorite local pharmacy. They’re so kind, so respectful, and so helpful and friendly. Thank you guys for taking the time that I personally know that you don’t have to make my daughter’s medication taste good enough for her to muster down. You’re awesome. Again, thank you.

Fantastic pharmacy! I use both this location and also Kroger and there is a huge difference in service between brands. CVS has my RX filled and ready within an hour of my doctor calling it in. The staff and pharmacists are always friendly and professional. The one aspect I like most is CVS doesn't create additional hassles to the long list of red tape customers have to go through to fill certain medications. Every other pharmacy I use seem understaffed and long wait times, yet CVS never seems to have these issues....I realize now CVS committment to customer service is why other brands have gone under..I use this location despite it being farther from my home and out of my way solely because the customer service can't be beat. Every single associoate I have dealt with along with pharmacists are always professional and friendly.

Best pharmacy I have been too. Always friendly and helpful

Just pick up prescription and went shopping

Great pharmacy. Very fast service

Staff are helpful & very accommodating. Very 👍🏽 nice

Very helpful and friendly staff.

Great communication and always prompt!

Very helpful and friendly staff.

Nice, quick, helpful

Sometimes I have to come back later for my insulin which is stressful since there may be a day that the shipment is on its way, but I'm out of insulin.

I love my cvs,everyone that works in the pharmacy is so nice and helpful

Everyone is very helpful and freindly

Staff are friendly.

東西比較少