Lafayette Life Insurance Company

I have had a great experience with them . The representative that answered also explained everything very clearly and in detail what u can expect from my policy and gave me a break down of all the features on the site and all. Excellent job!

A good variety of products to meet every Financial need.

The customer service is great, as well the pricing.

Efficient and helpful

My agent in NH has been nothing but professional, knowledgeable, and responsive. My only reason for not picking 5 stars is that the online portal seems lackluster and clunky. Needs an update!

I have been trying to get a hold of someone. Call back number has been left numerous times also. Line ends up going dead after an hour the same song on repeat that now huants my dreams. Someone needs to contact my mother in law back. Not only was the last rep rude to her you still had her husband as alive and the holder on the policy. He passes a year and a half ago. Paper work was filled out and sent to you. What is going on?

Customer service is absolutely terrible. Would leave 0 stars if possible. Been trying to do an exchange to another carrier for months & they’ve completely held up the process by not providing us with the necessary paperwork after many calls & emails

Update to my review from a year ago. I never received a return phone call or the policy analysis I requested. All 3 policies that I own with them have now been reduced to avoid becoming a MEC. The communication is terrible. They stopped drafting payments for months, and when I called, they told me they were going to send a letter. The dividend on all 3 policies goes down every year instead of increasing. They used to blame it on low interest rates. Now that rates have been higher, the dividend went even lower.

have been a multiple policy holder for almost 20 years. Their customer service is terrible. It is difficult to get anyone on the telephone. They have told me multiple times that a review of my policy takes 5 business days. I've been waiting 2 months. I've called 3 times and submitted written requests, and they are all ignored. Whole life policy performance is subpar. I would avoid this company.

They won’t respond to emails or answer their phone (I am typing this out while on hold right now, my husband has even tried and was on hold for an hour and got no one) Our financial advisor said we had a bad policy (it was set up when my husband was born) and to withdraw it before it turned. That was two months ago. Now we are wondering if we will ever get our money. Do not recommend at all.

Horrible customer service. I've tried multiple times to reach agents and everytime I call the holds are longer than 45 minutes. Once you do reach them, they don't get you the info you requested.

Terrible phone wait times . Will consider switching companies .

They do not answer their calls and won’t call anyone back.

I have also called and emailed several times. trying every way possible to get assistance. I've left my number on the automated line. NO ANWER! this is horrible service!!