Great Lakes Ace

Here is the reason to go here instead of the one of the big box stores...it's the people! So, today I couldn't find something I needed. An employee, by the name of Haden, who, obviously, had already finished his shift and was trying to get out the door, saw me and recognized my lost look and asked...can I help you find something? I said...looks like you are headed out the door. He said yes...but I don't mind helping you. He took me right where the product was! You won't find that kind of service ANYWHERE else! Keep up the GREAT work!

Had a great experience with a young man trying to find the right lock for a door in my house. He was pleasant, knowledgeable, and very patient with me.

I have been going to Ace Hardware for 40 years at different places around the country as we have moved. This is by far the best Ace Hardware I have ever seen. Large and organized very well. Having recently moved home after 30 years away I will be at this place often.

Really enjoyed the store. Found everything I needed. Was surprised at the various merchandise that was there from flowers, clothing and of course tools and grills. Pleasant person at check out.

My go-to shop for basic home improvement and maintenance, the staff are always very helpful and knowledgeable!

Friendly helpful staff...easy to get in and out

Feels like I'm here every other day as I have a lot of projects going on at the minute. Really enjoy coming here over Home Depot/Lowes and the best semi-local hardware store in the area by a mile. As soon as I walk in, I'm asked if I need help finding anything and everyone has always been super cool.

Went above and beyond to help me find the things I needed for pipes at work

They had the brush attachment I need for my weed eater.

This place is really clean . The store manager and staff was very nice . This is the Best place to buy your Electric Smoker and Grillin needs and the prices was very reasonable.

It is so nice to have small and friendly hardware store in the neighborhood. They always have what I am looking for. I can get in and with out any hassles. Their pricing is comparable to big hardware companies, so they do not break my bank. I really enjoy their selection of seasonal items. Always finding fun things for my yard and home at ACE.

Always friendly and helpful staff. Especially one guy with tattoos and longer hair- I don’t know his name but he works almost everyday and is the nicest person who is always eager to help resolve my problem. I’ve been coming to this location because he is so knowledgeable about various diy projects and is always willing to show you the best products without costing you a fortune.

Daniel spent about 20 minutes with me to find the correct fitings to add an in line water filter to my air compressor this afternoon. He was polite and diligent in the quest. Mission accomplished.

Nice mix of small enough you can get what you want and large enough they have what you need. Paint selection is good. Staff is always helpful when you need something for a project. Good prices on most hardware, lawn and garden stuff is well maintained, never had an issue with keys they cut. This isn't a home depot where you'll wander lost looking for staff. You can get advice on a project and pointed to where an item is quickly. So long as you avoid the snacks, the prices for a candy bar or jerky is crazy, but who goes to a hardware store to eat?

Ive been here several times and the staff is always nice and helpful. The store is stocked and clean looking, not just a mess of products. Prices are just a bit higher than the big guys but i would rather spend the extra to support the little guys.

Had everything I needed, helpful associates and a relaxed afternoon stroll and shopping experience.

Was there for less than a minute before an employee asked if he could help me find anything. Took me right to the item. Recommended the cheaper option because it works better. Couldn’t be happier with the service.

Wish I could mention the employee by name. For employer, note the shift was 7-10-2020 around 5pm.

I am very pleased that Newport has this new hardware store. I was doing a maintenance job in covington on a Sunday. After driving to lowes in Florence twice for a circuit breaker that they didn't have I searched on Google for a replacement. Hoping to order from Amazon. Ace hardware showed up in the results and with some doubts that such a small store would have what I needed I drove over. Thankfully they had it and I was able to restore my clients hot water that day.

Employees eager to help me find what I needed. Got in and out of the store in 5 minutes. Never did that at Home Depot or Lowe's where I was always left wandering around the store looking for an employee that wouldn't run away.

Everything is easy to find. Employees are friendly and helpful. Found what I needed quickly.