Provident Travel - Group & Leisure

Trip to NYC was fun! Herb and Julianne did a great job getting us to and from home to NYC, back and forth to wonderful dinners and 3 fabulous plays! The trip was over too soon. Thanks to Herb and his team.

I enjoyed the Elvis impersonator luncheon cruise. I was not unhappy with any part of the day. I really was impressed by the professionalism and knowledge of our tour guide. I know that she will be the tour guide on the Branson trip, and I am already signed up.

Worked with Molly for a special family vacation for my husband and I and our 3 teens. We didn't know where we wanted to go but gave her our budget and she came back with multiple recommendations. We decided on RIU palace Bavaro and it was perfect for us. Molly helped us through everything. She was great. The hotel could use some updates but was very clean and the staff was incredibly friendly and polite. The activities coordinators got my 15 year old son doing yoga on the beach! So much to do everyday. The food was great too, buffet fairly typical but the fruit was fresh and the specialty restaurants were very good. And we didn't need special reservations. Perfect trip!

I enjoy the travel groups Joe puts together with Provident Travel. My last venture in Tennessee at the Gaylord was amazing. The trips are well organized, everything is included, and we all become family as we travel, laugh, and spend time with one another. I highly recommend them and looking forward to another soon.

The Sycamore Presbyterian Church Prime Times had a GREAT TRIP TO MARIETTA , OHIO , AND PARKERSBURG , WEST VIRGINIA , and BLENNERHESAT ISLAND !!!!!!!!!!!!!!!!!!
THE BUS DRIVER ______ AND THE TOUR DIRECTOR ________ WERE AMAZING !!!!!!!!!!!!!!!!!!!!
Also the Fairfield Inn by Marriot was georgeous , with the 90 degree pool and the 100 degree jacuzzi !!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks , Buckeye Marv

I've only gone on one trip with them - a bus trip. It was good. Everything was very organized. They were a little more expensive than other local travel companies but they were more upscale with nicer hotels and restaurants.

The trip to the Cotton Bowl was well planned and well executed by Provident Travel.

Always a good time and we'll planned trips.

Great to work with! Great trip!

The trip was organized and Marie did an amazing job. At our first drop off point at the conclusion of the trip, one fellow traveler became very ill. She quickly recognized the need to call EMS and contacted next of kin to meet him at the hospital. John, the bus driver did an outstanding job helping Marie with this situation. Great team work.
As for the trip, the actives kept us very busy. I would have preferred to skip the musical museum, to arrive home earlier. In my opinion, it was a lame event, we could have skipped.
The French Lick resort was beautiful and the guided tour was interesting. But it's sister hotel, Baden Springs should be included with a tour as part of the agenda. With the hotel trolley system, you could consider having us stay there.
The breakfast was good, but the evening buffet was very poor. Please remove from price of trip or give food voucher to use in hotel restaurants.
Too much of the same type of buffet style food.. Would rather have some meals on our own to explore local restaurants.
The dinner /show with it's technical problems made for too long of a day. Perhaps a shorter show or the arrival of the hotel trolley to skip the show could be arranged..
The price for the trip is a little on the high side for the quality of food /Buffets and activities.

The Elvis riverboat dinner cruise was very nice. Unfortunately I was very concerned about the ramp to and from the boat. It was extrememly steep. I also thought the food had a lot of pepper. That is something that can easily be added by the individual. Loved the singer and the music.

Provident left one museum off of our prepaid trip. They didn't notify us or give us a refund of the included cost.

I booked two rooms for a one night stay at hotel Xcaret Mexico through Tillina Whitehead. I was very clear while booking that it should be at Xcaret Mexico, and not Xcaret Arte Two different resorts, but next to each other. I had taken two of my sisters and brother-in-law there as a surprise. When we arrived, the reservation was at the wrong resort. I called Tillina and asked her to correct the reservation. After a 3 1/2 hour wait I was told it would cost me $1100 more to stay where I had originally asked for. During which time I was told to take it easy because I couldn’t check in until 3 o’clock anyway. I was told by the resort I could check in early and then spend the day enjoying the resort, things like swimming, eating at the restaurants going out to the ocean. I was also told that it was my fault because I did not review the invoice that she sent to me confirming my reservation. I will not use this travel agency again for any reason. It’s better just to do it yourself online and not have to depend on a third-party.

Entertainer was fabulous but the boat was uncomfortable because of air conditioning problems. We were promised a comfortable cabin but it was crowded and hot.

Despite giving a detailed description of what activities I wanted to do and a price point I wanted to stay within, I paid a $250 service fee for an itinerary that was almost double my desired budget. Through some slow-to-respond back and forth communication regarding tours, and activities I felt could be scaled down a bit, and a very specific excursion I wanted to do, I was sent a “revised” itinerary with the same exact activities as before—just a lower price. It’s like my requests were completely ignored. And I’ll never again be talked into believing that travel agents get “deals” on flights or hotel bookings because I continually find better pricing using online booking sites. In this case, I was looking for an international business class flight and was told one couldn’t be found for less than $6500 round trip. Meanwhile I found a round trip business class flight AND hotel for 4 nights for under $4,000. Smh. Never again. I just had to chalk up the wasted service fee as a donation to an industry impacted by covid-19. That’s the only way I could feel ok about throwing away money like that.

RESPONSE TO BUSINESS REPLY: No, actually she did not give me the specific excursions I requested as you claim. Two examples: I specifically requested an excursion to Devil's Pool on several different communications-- no version of the itinerary had any mention of this. Second, after viewing the initial itinerary I specifically said I didn't want to do the cruise around Millionaire's Paradise, yet in the "revised" itinerary this was still an excursion. It has nothing to do with some phantom expectation of advisors working for free--an expectation I never had and an assumption you've made. It has everything to do, however, with expecting to be heard, to get good customer service, and to get results.

Spoke to Traci at Provident Travel Hyde Park. She was very rude. I had to follow-up with her because she did not respond to my request for travel information. When she called me back we discovered she had misspelled my last name. We reviewed the travel information I was looking for and she said she would resend the email and the call ended. She called me back within 2 mins and asked if she told me about their $200 per person fee. She did not tell me about the fee on our initial call or the second call. I have 6 people that will be traveling. She told me that would be $1200 if I use their services or not. She went on to say she does not get a commission and that is how she is paid. She compared their services to a real estate agent. I have dealt with other agencies and was not charge a fee per person traveling. I told her I was not interested in their services. She said to me, "I don't want to work with you anyway" and hung up. TERRIBLE customer service.