Nissan of Elizabeth City

I had a minor recall on my 2023 Nissan Rogue. From the moment I called, my service was handled in the most professional and courteous manner. They scheduled my appointment, asked if I needed any other services, were welcoming upon my arrival and had me on my way within 45 minutes.
I LOVE getting my car serviced at Nissan of Elizabeth City. I always expect the best from them and they never disappoint!!

The service department at this dealership has it together as far as I have seen. I have been there twice and observed how folks needing repairs were treated respectfully and their vehicles were worked on in a timely manner. Having service managers such as Blake really helps as she keeps things moving along quickly and efficiently. My repairs were handled in a professional manner and quality work was done. I can recommend getting your vehicle worked on here.

My recent experience, as with all of my experiences, was good. The people were friendly and the atmosphere was pleasant. I have never had a bad experience there. I always refer people to Nissan of Elizabeth City if they are interested in buying a car. My daughter bought her first car from there and she's pleased.

I went in to help my friend. We went to Mr. Terrell because I had a previous car from him and he does an amazing job listening and doing his absolute best to find a vehicle were looking for. He told me I'm able to trade my car in due to a special going on. And I told him I was looking for something bigger than my previous car. He was able to work his awesome magic and found me a great car. Terrell is an amazing salesman. Definitely deserves a raise!!

Ariel, Keith and Jamal were all absolutely amazing. We were not sure what vehicle we wanted but it was no worries because they got us into the vehicle perfect for our family. They were kind, patient and very knowledgeable! Honestly the BEST car buying experience I’ve ever had! Thank you!!

Ariel (Sales), Patrick (Manager) and Blake (Finance) were exceptionally professional and friendly during the whole process. They will work with you to provide the best service and price they can. I actually canceled a purchase I was working on with a Va dealership to work with the team at Elizabeth City Nissan. I give them the highest recommendation possible. We are a Nissan Family.

Excellent customer service by EVERYONE...each and every visit! Outstanding communication! Caring, welcoming environment. Not your average dealership ... they really do CARE!

Blake was awesome! She kept us up to date on everything. She is very knowledgeable and if she couldn’t answer a question we had she would go find the answer and call us right back!!

I had looked at a car my husband was interested in through the Sams Club buyer program. Got the price, husband went for test drive and when we went to purchase EVERYONE was so pleasant and helpful unlike the Nissan dealership we normally purchase from which has really changed in the past few years.

Worked with Anthony S. getting my Sentra and he was amazing! The process was smooth, informative, and I never felt pressured. He got us driving our car off the lot in no time! Anthony will be the man I call for my next car purchase!

Quick experience all around. Easy to set appointment, super easy check-in. For the amount of work they did I think time was very reasonable. There is no pressure to up sell on check out. Did bring something to my attention that I need to handle soon ,but I appreciate they didn't talk down to me or make it sound like what they brought to my attention was "life threatening " like some service places have done in past . Customer lounge and restrooms very clean.
Would absolutely use their services again.

Anton was wonderful, and knowledgeable! Not pushy at all😊 My daughter bought a car from Anton several years ago and that is why I came back. Everyone I dealt with was very nice…..Keith and Jammal? Even met Hal and found out we had a longtime mutual friend. Thanks again and I LOVE my new Rogue, aka Pearly😊 5 ⭐

Everyone was so nice and professional. The waiting area as well as the service area and dealership was very clean.
The work performed was top notch.

First, Jessica is always so pleasant to work with. As soon as she saw me pulling into the service department, she proceeded to my car, with a smile, to greet me. Secondly, the service department always places my reminder sticker in my windshield to ensure I know when my next oil change should take place. In addition, they cleaned my car really well! Keep up the great reputation and job Nissan Service Department!!

Ariel made our car buying experience so easy. Ariel had excellent customer service. We love are new Nissan Murano.

Great place to have your vehicle serviced.
I thought that I had made an appointment through but it did not go through.
Despite that they still took me in and completed my request in timely manner.
Thank you.

As always, my car is treated with care, with all service work done correctly the first time with no bring backs. The service personnel don’t try to upsell for work not needed but, do stay on top of what is needed. I was treated very well and will continue to bring our Nissans serviced there.

I recently had the pleasure of experiencing outstanding customer service while seeking car information over the phone. The representative I spoke with (Grace) went above and beyond to assist me with my inquiries, leaving me extremely satisfied with the entire interaction. I would like to take a moment to share my positive experience and highlight the exceptional service provided.

From the very beginning of the call, Grace greeted me warmly, setting a friendly and inviting tone. They exuded professionalism and displayed a deep knowledge and understanding of cars, which immediately put me at ease. Despite my lack of expertise in the automotive field, they patiently explained complex concepts in a clear and concise manner, ensuring I fully grasped the information.

What impressed me most about this service was the representative's genuine commitment to helping me. They actively listened to my questions and concerns, demonstrating a keen interest in resolving any uncertainties I had. Their ability to empathize and provide personalized guidance made me feel valued as a customer.

Throughout the conversation, the representative showed remarkable patience, taking the time to address each of my queries thoroughly. They never rushed or hurried the call, which allowed me to absorb the information at my own pace. I genuinely felt that they were invested in my understanding and satisfaction.

Moreover, expertise and attention to detail were impeccable. They not only provided me with general information but also took the initiative to offer insightful suggestions tailored to my specific needs. Their extensive knowledge of different car models, features, and pricing options was truly impressive, enabling me to make well-informed decisions.

The professionalism and courtesy displayed during the call were exceptional. They maintained a positive and friendly demeanor throughout, making the entire experience enjoyable. They were patient, attentive, and never hesitated to provide additional information when requested.

In addition to their outstanding customer service skills, the representative was also proficient in handling technical aspects. They efficiently navigated through various systems, ensuring accurate and up-to-date information was readily available. Their adeptness with technology made the whole process seamless and hassle-free.

Overall, my experience with the car information service over the phone was exceptional. The dedication, knowledge, and customer-centric approach left an indelible impression on me. I highly commend their professionalism and the outstanding service they provided. This positive encounter has undoubtedly reinforced my trust in this company, and I would wholeheartedly recommend their services to anyone in need of car information.

I am genuinely grateful for the remarkable assistance I received and look forward to engaging with this exceptional team in the future. Thank you for going above and beyond to deliver an outstanding customer service experience!

Stopped in the Dealer's location intending to start the process to choose a vehicle. We were surprised to find a friendly and efficient staff. T. Tatem was a pleasure to deal with. We left with the new vehicle, and are very satified.

Mary Hassell is the best auto sales person I have ever worked with purchasing my vehicles. I purchased my 2019 Frontier from Mary and decided to trade in for the 2021 model. Without any hesitation Mary got me the truck I wanted along with the price I needed to stay in my budget. The staff are very friendly and welcoming. Never pushy or make you feel uncomfortable during your purchase. Getting my vehicle serviced was always quick and easy.. I was in & out quickly every time with no surprises at check out. I also enjoy the coupons for future oil changes/services every few months to save a few dollars.
Looking forward to my next purchase with Mary and her team!!
Thanks Again