Metro by T-Mobile

Reyna and her hot assistant were really helpful they help me fix my phone then they transfer everything into my new phone they are the sweetest worker I Interacted with. Im going to go again and again. They made me feel like family they love making conversation with the customer.

We have had service with metro for over a year. Any time there was a problem we had incredibly horrible service. Not the case today.

Just as a quick note, not only do I personally have extensive customer service training, but I also worked for Verizon for almost a year. I'm not new to how things should work.

Now to my review. My husband's phone needed to be replaced. We have an excellent plan and have NO desire to change it. We use a LOT of data. He got a new to him phone and replaced his old phone. No one told him that this phone was not compatible with our plan. With out his authorization or explanation they changed his plan to a one gb plan.

Needless to say, we were told it could not be changed back because the special for that plan had expired. After explaining the issue to Elduardo at this store, he explained there was nothing he personally could do to fix it but was happy to assist me with customer service to get it fixed. He was kind, patient and helped explain things to the extremely SLOW and irritating represtative who took our call. He never got irritated with me when I insisted that it be fixed. Which was the normal service we have had. He is the first person at any store we have been in who was genuinely willing to help fix our problem. Together with his help and persistence we were able to put my husband's original phone back on our account and get our original plan (which we have had since the beginning) replaced. It took around an hour but it got done with his help.

From here on we will only deal with this store. I truly wish ALL of the metro pcs stores cared like he does. They could all learn a lot from him on great customer service. Thank Eldardo for all your help.

Metro on 12th street amazing quality customer service. The ladies here have great sense of humors and funny. It's nice to have a great time while shopping for a phone

Ever helpful on my needs. Stayed on it until it was done. Both times I have been in the store, the lady's have Been very pleasant and very helpful. 👍👍

The staff here is awesome. They are very helpful and never make you feel rushed. Not to mention the phone service is the most affordable and quality that I have came across!

Love this metro store! Reyna is the best! She's always willing to go the extra mile. Always very kind and helpful!

Reyna was amazing! She was unbelievably patient while we waited forever to get my account number from my previous provider and with my lack of phone & technology knowledge.

Katie caro was amazing...very very helpful and knew what she was doing. Very patient and sweet.

This location is under new management! Come on in and meet our New staff we have there!

Great phones in affordable prices.

I have had metro for 6 years

Nice staff

This place is the best

Muy buen cervicio los felicito