U-Haul Moving & Storage of De Soto

This U-Haul facility deserves kudos for their professionalism and the efficiency that they operate with. The facility was well stocked, and the staff. James in particular was courteous and polite.
He went over the inspection before and after hooking it up, and even though he knew I rent from U-Haul regularly, he made sure I knew the particulars concerning the equipment I rented.
All in all this was one of the more memorable experiences I have had when dealing with rental equipment. Great job!... keep up the good work!

Served my needs. Easy pick up and return. Employees were helpful!

The agent went above and beyond to ensure that our rental was ready and clean for us. The prior renter returned it filthy and low on gas so she had to do a lot of work to clean the truck. We received a $24 discount because we had to go straight to the gas station when we left, so we appreciated that. That, and the agent was just really personable, professional and courteous. This is why this is my preferred location.

WYKETHIA JOHNSON IS AWESOME QUICK PROFESSIONAL THANK YOU SO MUCH LOVE FOR ALL YOUR ASSISTANCE

Excellent customer service from setting my reservations via phone. Able to fill out pre registration papers and just sign when I made it to the UHaul facility.
Returning the vehicle was very easy and convenient since the gate was open for return @ 1:00AM in the morning
Able to automatically make the final payment online was vehicle returned
Thank you

Super fantastic customer service General manager is and always awesome.

Very friendly people. I was sad that I couldn't drop off the auto transport after unloading the car, but I guess that is company policy. I wish I could have dropped it off, so I wouldn't have to unhook the trailer, unload the truck and then re-hookup the trailer. It would be nicer to be able to drop it off. Just saying.

I had a job to pick up a couple Uboxes today for a customer I got there and was informed they don’t do the boxes on the weekend, no problem I can reschedule with my customer. The manager and the staff working today went out of their way to take care of me as to not have to reschedule. The order scheduling wasn’t their fault and they provided amazing customer service to me considering how busy they were. 10/10 good job yall

The owner was very helpful. I changed the type of moving truck several times and he didn’t mind. I greatly appreciate his professionalism.

The owner was friendly, helpful and very accommodating. Thank you for the excellent customer service.

Excellent customer service!! Keta was extraordinarily helpful. Thanks so much for making my life easier

Great experience! The manager, Kevin, was friendly, helpful and efficient. Facility was clean and organized. Tip we’ve learned... their U-Haul online system glitches around the end/first of the month so to avoid mishaps, you may want to try checking out on your phone/app to make it easier for you.
We went the first weekend of the month and it took a little while but no complaints with customer service (it was their computer system not The U-Haul rep).
We would recommend!

It was an unusually busy morning but the 2 guys running the counter kept the mood humorous, and upbeat....making the situation totally ok. We have done business at this location several times and have been pleased every time.

The owner was super helpful and kind, got us in and out on a Sunday no problem. Made our rental so easy- grateful for the excellent service we received!

Kevin was great. I had a problem and he called me personally. He was very understanding and I appreciate that and will be using them again for sure.

Eric and James were very nice and very helpful. I will definitely rent from this location again.

Great place, very friendly and helpful

Very helpful manager. Went well beyond on a busy day to assist outside. Actually came up with ideas to make things easier. Thanks

Awesome customer service! Kevin Clayton rocks

This is the best U-Haul location I have been to. I have used U-Haul locations coast to coast.