AAA | Bob Sumerel Tire & Service - Walton

The service I received here can not be put into simple words. I was in a very unique time crunched situation, and I was at another tire place. They told me 2 to 3 hour wait to be seen. I could see from the other customers' faces inside that they themselves were getting upset. When I looked in their bays, all the employees were just leaning against tool boxes, not a car one in the air. I didn't know what to do, I was almost out of time, and the whole thing was about to be ruined. That's when I heard it, I turned to see a commercial of AAA Bob Sumerel Tire & Services on the television in the waiting room. I left immediately and headed there. Upon my arrival, I explained my unique situation to them. The employees got a good chuckle from it ( I admit, it was quite hysterical). They quickly took the vehicle I was driving and quickly changed, mounted, and balanced all four tires and had me back on the road quickly. I made it back with plenty of time to spare. So if I have to describe the service I received from them, I would have to say that it was magnificent, to say the least. Thank you again, employees at AAA Bob Sumerel. You all are the best.

AAA discount on labor is just a bonus. Wonderful as always, the customer service is consistent within different locations, very refreshing. They are always informative, knowledgeable & don't mind questions. We usually use Ft. Wright Bob Sumerel because it's near our house, but this one is close to my brother's work, so he dropped it there for rear brake job. His car didn't start when he picked it up, but they were right there to help immediately & got him on his way! We will continue to use their services here & everywhere.

This location has been my go-to shop for anything vehicle-related since moving to Walton a year ago. I have been in with multiple vehicles to have a variety of services performed including routine maintenance, minor repairs, and having wheels and tires mounted. We have visited four or five times in the last year and every trip is consistently excellent. Every team member I have worked with has been knowledgeable, forthcoming, professional, approachable, and genuinely interested in providing high-quality work with top-tier customer service backing it up.

I think the pricing is very fair and if anything, this shop is the antithesis of the "shady mechanic" trope with being so upfront about everything related to the vehicle needs. If she lived locally, I would have zero reservations about sending my mother-in-law here to have work done on her car.

James did an amazing job. He referred to the tires I needed describing all the features. I won't go anywhere else.

This was my first time taking my car to an actual shop as I usually do the maintenance myself. And they were very thorough, showed me everything that was going on with the car and were extremely friendly. They showed me some things that I will want to get replaced soon but weren't trying to push me to get it replaced today like a lot of places would. Definitely going here from now on

Wonderful, friendly service. They were fast and it didn't break me. I'll be going here for all my services they provide.

Would give way more star's if I could.
These guys are great. From Jeff the service advisor to Roy and the other guys in the shop.
Highly recommended!!

The folks here are awesome very friendly and courteous. I have always had a good experience at this location and I recommend them to everyone.

Great staff! They got my car fixed quickly and at a cost that was less than I was quoted at other repair shops. I'll definitely go back if I have an issue with my car.

The staff is professional and makes you feel right at home. Their work is thorough and they talk to you like you're a real person and don't try to upsell. Highly recommend!

The men at the Walton location are always great. I popped in for the car wouldn't start when shut down. I told them I was going to walk home and to call when done (2hr walk, somewhat new to state). Well Jeff offered to give me a ride when he went on lunch. Long story short they were able to get the part right away so decided to wait. Still the kindness was so sweet. Thank you guys.

I can not begin to say how grateful I am to Chris and his team at Bob Sumerel Tire and Service. I had a flat tire and was with my two young kids over an hour from home.They immediately took the time to help me and get me back on the road. They were kind, professional, and the service was so fast. I would give them 10 stars if I could! Their kindness and service will never be forgotten.

Awesome experience! I was traveling from Florida to Ohio for a funeral and had a tire issue. These guys got me in and out in less than 30 minutes and back on the road again!! Thank you so much!

Amazing service. Great tires at Great prices. Ended up with a defective tire and Chris, Jeff, and Mike were on top of getting it resolved. Extremely happy with my experience! Highly recommend them for tires and service needs. Thank you Chris and crew! Couldn't be happier!

Came in with my 1999 VW Cabrio to get the wheels balanced as I've owned the car for three years but never got the wheels balanced. Tech noticed that my strut mount on the passenger front wheel had gone bad and recommended to replace. Advisor wrote up a quote to fix this and said it could be done same day. A few minutes later the advisor noticed that he used the improper labor amount to do the repair. However still honored the original quoted price.
Got the car back and was on my way when I noticed that the steering wheel was way off center. Advisor also forgot to recommend/include a wheel alignment as that's needed after a repair such as this. Tech took my car back and did the alignment free of charge. I will definitely be back in the future. Great and honorable place to take your car. Car drives great now!

Chris was so nice and help me get all fixed up, and back on the road. I was returning from a short trip, but did some damage to tires, etc. He helped with the stress by talking about my trip, as he had been to that area. I definitely would recommend Bob Sumeral. Just ask for Chris!

Tuesday morning we had just left Kroger’s and noticed a nail sticking out of the side of the back tire on our SUV. We pulled into Bob Sumerel and were promptly waited on, our tire was in stock, they allowed us to place our perishable groceries in their fridge as we waited in the lobby with our granddaughter. Thank you for going above and beyond. Excellent service!

Service was amazing on our 32 ft Class C camper (6 tires). They quoted us a great price over the phone, we arrived the next day(late afternoon) and we we were back on the road the following day. The price was lower than quoted and had an oil change completed to our surprise. Paul was great!!

Dealt with Chad who I believe is one of the managers. He was very helpful and eager to serve best he could. There were no pushy sales tactics and answered all of my questions. My girlfriend and I love going to Bob Sumerel for our car needs.

Chris was wonderful he didn't beat around the bush he told us what was wrong and how much everything was. he told what was wrong with our tires and gave us the best deal possible as tires go can't thank him enough