CVS Pharmacy

The pharmacy took care of me right away. The pharmacist actually knew who I was and had already contacted my doctor to get another prescription. The one she sent in was out of stock. Then he filled my prescription as soon as the new 1 came in. I thought I would be there for awhile. But the pharmacist took care of my needs right away. I was there for about 45 minutes. CVS team members are always very helpful and work diligently to take of me. Thank you for making my visit more pleasant.

Never crowded inside, but at the window for prescription sometimes busy.

Nice.

Excellent Service

High priced prescriptions and excessive wait time. I guess counting pills is harder than it looks.

Expensive

Simple entrada no me gusta

It seems maybe the pharmacy is understaffed? They are incredibly slow. Both inside and at drive through. Getting them to answer phone is challenging as well. I had problems getting rx transferred from other CVS for this reason. Should have been simple but wasn’t. Cashiers up front are friendly and helpful but pharmacy could use improvement for sure!

Poor customer service via the pharmacy. Waited patiently in the drive-thru and once it was my turn a sign was promptly placed, closed for lunch, numerous pharmacist working, and window closed and locked without consideration for drive thru customers. Definitely a store where money over people matters. Canme inside at 131 pm prescriptions being held hostage until 200 pm NOW. No signage outside stating lunch time.

Horrible customer service. They do not care that they have people who need the medicine they are prescribed all they care about is their lunch worst pharmacy ever. Mind you this is after waiting in line for over 45 minutes. Just selfish, lazy, incompetent, and immoral people.

Ugh. CVS messes things up so often, I’m not sure why I still use them honestly. They had me wait 30+ minutes to fill a prescription (with my kids with me), which ok, that’s fine. Then when we finally go to get the medicine, they didn’t even try to bill my insurance. When I asked them to do so, they said I’d have to go to the back of the 20+ minute car line. So I just paid cash because we had just come from urgent care and my husband was really sick. If you can find someplace else to go, do so.

This is one of the worst experiences I've ever had. I live in Krum I have tried to call various times and they DO NOT ANSWER!!! One time I called while I was at my house in Krum, Tx. and I stayed on the phone till I actually was in the store. It is a huge inconvenience for anyone to have to wait sooooo long. My pharmacy is now at Albertsons, I have no problem there
I wish that I didn't have to use them---however I do for one RX. Horrible.

Travis at this location with cashier #1755940 is a very incompetent employee. I purchased what I thought was advil cold and sinus liquid gels. I even gave him the card that stated liquid gels on it. When I got to my car I wanted to take one so that it could start taking effect as I was very sick. Then I realized he gave me the wrong product. I went back and now he tells me he cannot take it back as it is a behind the counter item. I stated that the card I gave him, which was still on the counter was liquid gels and not caplets, but even then he refused to exchange it even in a sealed box. It is also disappointing to see that he had headphones in and is not focusing on doing his job properly. Learn from my mistake and make sure the incompetent employee behind the counter gives you the right product.