Vroom Fulfillment Shipping Terminal

If you've never had a car shipped to your door, read this! I never have and there are some things to do. When the car arrives, video it, ALL of it! Inside & out. If the car doesn't work out...this will come in handy. If you return it for whatever reason...same thing when it's picked up. My situation was the worse case scenario. The car wasn't right for us and I had to return it within the alloted time. Yeah I know...shouldn't happen but...you know it does sometimes. Vroom was courteous and responsive throughout this entire process! I know, I read the bad reviews but...this wasn't my case. I'd give them 6 stars if I could. This experience went as smooth as I could have expected. Maybe they're listening and striving to improve, I don't know. Everything was executed as explained and on time, with the exception of the pick up of the returned vehicle. Thirty minutes late isn't a problem, considering trucking issues today. Besides, I bought a car once locally and didn't leave the dealership until midnight! So, this is nothing! It's a different process for sure. Our car was returned. We haven't given up, it's just that we haven't found a replacement yet. My wife's pretty picky. Will we go through Vroom again? If an appropriate replacement comes into their stock, absolutely!! I don't want to deal with the 4-square garbage, keeping your trade-in keys hostage and sales tactics of in-person dealerships. Thanks to all of the Vroom personnel who worked with us. We don't know what you look like, and that's okay!!

Sold my vehicle through the Vroom.com website and it was an incredibly easy process to follow. I received a better offer than Carmax & Classic Mazda Dealership in Orlando. Vroom will pay for any shipping of the documents and vehicle, and they direct deposit the money into my account in 2 days. I had to call Vroom customer Service once and they were very helpful and friendly, not sure why others have reported back experiences. If you plan on selling your car I highly recommend getting an appraisal from Vroom, they may offer you more than anybody else.

Purchased a used Impala from Vroom online. Our first purchase of a vehicle online and not in person. The process and communication needs some refinement, the App isn’t updated in a timely manner. The end result we are very pleased with the car we bought. All blemishes were reported and up front. We found a wonderful car! Delivery right to our home. Car was dirty from the delivery but understandable. It was detailed prior. We had hiccups with our side and Vroom side but we would buy from Vroom again. Buying used cars is risky business. I have 30 years car dealership experience and like not dealing with a car salesman.

Our family has purchased many vehicles from Texas Direct Auto, now Vroom, over the last 12 years, and ALWAYS had a great experience. Buying from them is not like the traditional used car dealer, which is a good thing. I will continue refer business their way.

I had a great experience with Vroom when purchasing my car at their Houston location. I did outside financing with my bank but the whole process took about 4 hours from the time I got there to the time I left with my new purchase.

Thanks Thad Holmes our sales person and Frank Carranza the person who gave us all the info to buy the car (loan office), the service was great, l will recommend both of you.
We are very happy, great service👏👏👏

Great! Everything is lined up to make the delivery process smooth and efficient. Staff knows where to direct you. Looks busy but trust me, you'll be amazed how right the business has it down.

Very professional and reasonable prices. Idk why ppl are saying it’s a dealership. They only sale tires lol. SMH. Either way. Great spot.

Bought my Biuck Lacrosse from Ola Adeola. Had a great experience buying a vehicle from Texas Direct

They taking temperatures at the door... good facility... organized good parking for auto transport in the back and around the corner 💪🏾

Great app to find and zoom in on location.
I wish that they offer a commercial trucking route.

Staffs are overly respectful and they attended to me professionally

This place great!! Great prices and easy process!! Thank you Miguel

Picked up a truck and everything went smooth.

I love how fast it is to deliver your vehicle

Great Shipping Facility, with even Greater Employees...

FBI Express has pleasure to work with Texas Direct Auto !!!

Amazing place to visit and work alot of nice people!!

Who knows about drop off cars 24hours? ? ?

Huge staff and someone always there to help. Friendly too.