Old Second National Bank - Ottawa Branch

I have banked with Old Second in Ottawa, Illinois for close to 10 years and have NEVER been unhappy. In fact, the experiences with my bank family have been the exact opposite! Helpful, kind, considerate, expedient and excellent are just a few adjectives I would use to describe this amazing group of people. Marji, Misty, Erin, Jill, Hailey and Ashley are always willing to go above and beyond for their customers and I would never be able to thank them enough!!!

I have never had a single problem at this bank. Erin is a wonderful employee and always goes above and beyond for me whenever i need anything at all!

Erin Price is hands down the most attentive banker I have ever had. She is always willing to go the extra mile to help me out and she always does it with a smile on her face!

My questions are always answered and the employees are always quick to help with any situations I have. I am so thankful to have switched to Old Second Bank and feel everything I have there is safe and secure.

The ability to build rapport cannot be taught via seminars or training. Erin Price makes customers feel comfortable and important while maintaining an optimal level of professionalism.

Erin was extremely knowledgeable and explained every step of the process. I felt confident and secure with doing my business with her and old second.

Erin Price makes all of my transactions quick and easy! She’s always helpful and sweet when I have questions!

Erin Price is the best! She always helps me when I have no clue what is going on! Always the friendliest!

I love this bank. I work a lot with Erin Price and she is always helpful and goes above and beyond for me.

Erin Price and all the girls at the bank are great. They are helpful and knowledgeable and make every transaction easy

It is always a pleasure talking with the people the bank everybody is courteous and thoughtful and always helping with all my concerns but people at the Ottawa Branch are wonderful

I've been banking with them for 19 years and I've never had any problems.. Erin Price is the go to girl for me when I need help for sure

Erin and the rest of the girls are freaking awesome! Always the best customer service and do whatever they can to efficiently help!

Erin is always so easy to work with and never fails to make sure that things are handled appropriately.

Customer service was very nice, had a slight problem but was able to resolve it quickly. Thank you Erin Price for the help!

I have been Banking here for years! Pleasant, friendly staff,always a great experience going in lobby or drive up window.. I've worked on office equipment in every bank in town.. this is the bank I trust and like to handle my money!! The kindness and patience of the drive through staff is amazing! Both Margie and Erin have also been fantastic to deal with! Great experience every time!!

I have been a customer at Old Second National Bank in Ottawa for MANY years. They have helped me in the past with all my banking needs. They have been able to help me with every banking service I have needed. Everyone I have worked with has been professional, courteous, and helpful. Old Second is an excellent bank.

Great customer service! Drive up tellers are amazing and friendly. Old Second in Ottawa, 5 stars!

Jill and the girls are great and answer any questions I have

Jill and all the other ladies always help me and answer any questions I may have