Safelite AutoGlass

I had called my insurance agent for a windshield replacement due to a rather large rock shot to drivers side, dead on hole and crack, appointment made on computer, phone call follow-up and time set for change out (on location replacement). Young lady called within minutes of arrival, she was given opportunity for replacement inside or out, weather nice she preferred out. She was thorough and efficient, finished within the allotted time, and with no mess afterwards...Kristen was very knowledgeable of her task before her and was outstanding to say the least!!

Ian was incredibly helpful. He has a great attitude. They have enough staff and can get you in right away and bridge the insurance craziness. My go to for auto glass needs.

I've used the Rapids shop for years, just as the family business did. Always professional and friendly! Only thing that sucks is the online estimate or appointment setup.

Excellent staff and George the manager were amazing. This was my mom and I's 4th service call with them and never been disappointed. Very courteous and professional and highly recommend

Excellent service, staff and owner friendly and professional all the way around. My insurance company was a little bit of a pain but the shop did all they could to help the process along. I had a small ding and dropped in, took them less time to repair than for me to deal with Geico. Free coffee, TV and bathroom, noice!

Friendly staff and provided great information on install.

Safelite website is easy to schedule an appointment. Excellent customer service at the Wisconsin Rapids location and they made my windshield replacement an easy process.

Very pleased with the service. While it took two appointments to have the windshield replaced and another to get the camera calibrated they staff at this location are very friendly and professional. While my previous review may have been a bit harsh, they were able to make me a happy customer who would recommend them to anyone in the future. Great, real, hometown people to work with. Thank you!

Professional and fast! Alex was curteous and professional throughout the process. I felt comfortable with the service and felt I was leaving my car in good hands. 2-3hrs later it was ready for pickup. Easy.
Creating an appointment was a cinch. He even provided a complimentary vacuum and window clean. Thanks for a great experience!

Ordered the replacement windshield for my 2006 Mercedes Benz C280 from them. Also opted for the mobile service so the vehicle could stay here versus us driving 30 miles round trip to drop off the car and again to pick it up when finished. Thomas was punctual, professional and had great attention for detail. He did not hesitate to call me and inform me that I had selected the wrong windshield as mine did not have a rain sensor but did have a light sensor. The windshield I ordered was for a vehicle with both sensors. He called and made sure they had the right one in the warehouse and was able to return the next day to install the correct windshield. I am very grateful that someone with his vast experience was servicing my vehicle! Thank you again Tom !

Ps. They also replaced the windshield in my 1998 Porsche Boxster a couple years ago and did an excellent job with it as well. Talking with Tom he remembers doing that one as well!

Our insurance company scheduled our glass repair on a 2018 Jeep Renegade for 4pm on a Saturday. The crew had it done by 5pm. Great service all around!

Had the misfortune to break the glass in my driver's side door late on a Friday. Was referred to a local glass company by the dealer who sold me the vehicle. That company never bothered to call me back! Contacted this company by phone and had an appointment scheduled within 10 minutes. I received excellent customer service and my window was replaced in less than 30 minutes.

Dropped my vehicle off by 9am. I was told it would be done by 2pm, and it was ready to pick up at 11:30. Windshield looks great! They even cleaned all of my widows!

Just want to say "thank you" again to the technicians (Jeremy and Joe) at Safelite Autoglass in Wisconsin Rapids, WI. When I made the appointment to have my windshield replaced, I didn't realize my vehicle clock was about 20 minutes slow, which then made me about 30 minutes late. However, they were very courteous, respectful, and accommodating, and the wait for Jeremy to return from his other service call was minimal. The store was also clean and comfortable. Keep up the good work!

Alexander came to fix my windshield this morning & did amazing! Super easy, didn’t even have to leave my house. Alexander was super nice & washed my windows when he didn’t have to, I had a lot of glass in my car & he cleaned 99% of it out. Awesome service thanks safelite!

I have never had to deal with anyone on my windows before. Jen was great. Very professional, explained what she would be doing and then vacuumed the inside and cleaned the window. Very impressed and would call these guys again in a heartbeat!!

Had a great experience with Safelite in Rapids! It was easy to schedule (even was able to use a promo code for $20 off online), and the staff were friendly and helpful. The new windshield install took about an hour and a half, but there are plenty of places to walk to close by to pass the time if you'd like. Great experience and definitely recommend!

We got there ahead of our appointment and they got right on the chip in the windshield. The repair was completed quickly and the quality was very good. They did a nice job.

After an unfortunate event happened that broke out the rear sliding panel on my truck I called safelight to get it fixed. Because I'm always working they sent out Tom a technician to repair the window for me. Not only did Tom show up early but after talking about the replacement glass he determined rather than replacing the entire back window like I had been originally quoted, he only needed to replace the slide window. He finished the job in about 40 minutes and that included vaccuming up my truck and cleaning the rear windows for me. To top it all off he called in seeing what he could do for me on getting the price reduced since "it was such a simple job". Within 10 minutes of him having been finished he called back to notify me that he was able to save me over 100$ on the bill! In the future if anything unexpected happens like this again I'll be sure to call safelight and ask for Tom. Service was great, Tom was great and saving money was even better. Thank you Tom, it is much appreciated!

Great service,fast , on time, and nice folks.
I can't imagine windshield replacement
Being any easier. They came to my house
Changed my windshield and repaired a chip
On a second vehicle in about an hour or less.