Joseph Cadillac

Service Dept. Is the The very best! very personable, they get to know you and go beyond great customer service to Chris whom has been there for us day one, and Austin today thank you! Great service.

We bought my wife's Hyundai here used a few years ago and the team was great here. They had the usual stuff they try to upsell you on, but overall our experience here was awesome. My wife still takes her hyundai back when it needs service and they're always great!

Dwayne was awesome and very informative. Got my truck done real quick with no appointment. Y’all did great! Thank you!

Brought our to car here to get serviced. The staff was very helpful and quick. Nice seating area for waiting also.

If you are not taking your GM vehicle here for service, you aren't being treated right. Truly a top-notch experience. After two months of attempting to have my airbag for my SAAB replaced under the NHTSA recall, it was finally completed by Joseph Cadillac. It took them less than a week to get the part in. They were very courteous and efficient during the whole process. I was in and out in less than an hour. One of the gentlemen came and briefly talked to me because I have North Carolina tags and he had recently moved to the area from NC. They even washed my car which is something most places do not do anymore but should. The difference between ordinary and extraordinary is that little bit. Truly an exceptional and smooth experience.

Background: Thomson-MacacConnell Cadillac had no idea if they could even work on a SAAB. When they figured out that they could, they said 2 to 12 months to get a replacement air bag in.

Wyler GMC, Buick, Chevrolet said they would do it, but then called 4 days later after my second appointment had been set and I was told that the service manager said that they could not do it because it was a SAAB. I even had a previous appointment at Wyler GMC, Buick, Chevrolet and went to the appointment, just for them to tell me after 40 minutes that the air bag wouldn't be in until tomorrow and someone was supposed to call me the day prior but didn't. That appointment was on the 18th of March 2021.

Kerry Chevrolet's service manager also said they could not work on a SAAB. This is what they told the corporate customer service representative. I truly hope GM fixes these issues with their dealerships because it does impact cutomer loyalty.

I know SAABs are not common automobiles, but they were a GM product. GM customer service got involved at my request, and they were told the same thing by service managers throughout the area. The recall letters say, "take your SAAB to Cadillac dealers because they have the necessary training, tools, and parts." This was GM's attempt to get SAAB buyers to STAY in the GM family and hopefully buy a Cadillac for their next purchase, which was priced slightly higher in the GM brand hierarchy.

GM's website says you can take your vehicle to any of other other GM brands dealers to have your vehicle serviced. An airbag is not unique to a certain vehicle anymore than tires. If a mechanic days they can't work on your tires because it is a "insert car brand here" you would laugh, but after the second time it just was ridiculous. I doubt Hummer, Saturn, or Pontiac owners are told the same nonsense.

Absolutely love the people at Joseph Subaru! They truly make you feel like your part of the family! From sales to service they cater to your needs and make you feel like you matter! Plus if you have a pup and bring them along for the visit they will absolutely spoil them rotten!!!

Austin is the sweetest man to talk to and got our car serviced quick and efficiently.

Great customer service and auto body repair shop!

The body shop is INCREDIBLE! Reasonably priced, and they did a fantastic job. Rick Smith took care of me from the clerical side, and did a great job communicating with me regarding progress. Jeff in the office is amazing, too!! This was the smoothest, best car service I’ve ever had. I can not recommend them enough! Thanks for taking care of my Toyota Matrix!

- Anna Lyons

The service group had me in and out with my car serviced with no complaints from appointment to departure. Thank you

Had to wait to long. The waiting area carpet needs replaced. Horriable for a Cadillac dealer, but the service was great.

Had my oil changed and tires rotated there today. Chris took good care, consummate professionals. Fair price, quick turn around time, door to door drop off service. They are really good.

They are wonderful here at Joseph Cadillac. They AlWAYS are !! Now, as far as Cadillac they should have recalled my and all the other many customers with the very dim headlights problems. Not cool . Toyota recalled something when my car was 10yrs old. Next time …. Toyota!!

They are so nice and get the job done.

An amazing team of people. No high pressure. Absolutely working with me vs. just for a sale. I'll recommend them every chance I get. I've never been to a dealership so kind and comfortable. And patient! I had some unexpected obstacles and they were de-stressing me!

I haven't purchased a car here, but I've been taking all of my cars here for maintenance and fixes since I first started driving 15 years ago. The mechanic time cost is likely not the cheapest, but they do the job with above and beyond service and respect every time. In particular, Duane has been my go to guy for all of these years. His up beat attitude with lightning fast repairs are the reason I only trust leaving my car for proper fixes and honest recommendations for critical repairs of about to fail parts. Joseph Cadillac and Subaru knows how to hire and keep the right people!

This was the best experience I have had buying a vehicle. From the moment I looked at a car to when I drove it off the lot, the sales, financing, and body shop process was smooth and stress free. I will definitely be a return customer.

I purchased a Subaru through Joseph in August 2011. The staff was very professional through the sale and made the paperwork as efficient as possible. I have also used their shop for basic maintenance and any warranty concerns. They are usually able to get me into the shop the next day and start on my car as soon I arrive. I have nothing but positive things to say about this dealership and their shop. I had a warranty repair any they provided me with daily updates and made the experience as painless as possible.

Just got my wife's Outback back from the Collision Center (distracted driver rear ended her at a light) and couldn't be happier (not that my wife got rear-ended, but that they did such a great repair job!)! Jeff and his crew did a great job and they went out of their way to take care of this. I highly recommend them!

Came to Joseph Cadillac service because of a not so good experience with Quantrell Cadillac in Lexington KY. From the first call the situation with my car and questions that I had were answered. All that and they hadn’t even seen my vehicle. When I did take my care to them the service did not disappoint. Even though I live a distance away I will be taking my car back to Joseph Cadillac.