City News & Video

I forgot what the girls name was but so friendly!!! She has a septum piercing and shorter dark brown hair. She was of great help to my girlfriend when needing help with a purchase and did above and beyond what any worker is expected to do. She was very knowledgeable about their glasses collections and blew us away with how much she knew. The nicest staff ever, and not pressuring when we took forever in the shop. We will be coming back here always, this is the store to go to!!!!!

All workers on 5/25/23 4pm were amazing customer service interaction and compassion great help definitely will return thanks

I have been going to City News and Video for 5 years and have shopped in all departments and have always found something I was looking for or could be useful. CSR's are very knowledgeable. Very professional and espeically CLEAN here, and the manager is always available Monday through Friday to answer any questions or concerns. Very nice lady, works with you. Love the smoke shop department, has a huge variety of different glass pieces. CSR's that I have worked with have always ask me if I was familiar with the return policy and went over it, then showed me how to enroll in any available warranties thru manufacturer. Super cute clothing section as well :)! They are also great with letting you see any novelty product you're considering for purchase to make sure it works correctly. Every day they have a different deal too so that's cool.

Anyone who is trying to return a gift should be happy they got it in the first place in my opinion. If you're trying to return a gift just because you don't like it, you may have other problems lol. Every retail store is different with their policies, and they don't make the rules. Probably best to go to district manager if you want to try and fight policies. Which City News has a grievance form if your needs weren't met.

most of these reviews sound like people mad that the store employees wouldn't break the law for them.
I have been going to this store for over six years. the staff is always friendly and willing to help when they can.

You guys hella rock! I've been coming here since I turned 18 and I get the greatest service. I highly recommend! The girl with blue hair, Amber, is the best! Always has the best recommendations!

Very informative and helpful staff, nice water pipe and hand pipe selection.

Love going here. The employees are always so nice and about customer service.

Love this place! :D check it out

You will find everything you need here

Love this place!

Always had what we r looking for

I love this place for all my ESSENTIAL needs... Why is it closed?! This business should be deemed essential dammmmit.