Educators Credit Union- Waukesha

I moved from Summit Credit Union to Educators Credit Union. The move was done with COMPLETE EASE. Summit wouldn't hold my DPOA on file. Educators Credit Union has my DPOA document on record and if a transaction needs to occur, will require the identifying information to be shared, as required by law. Went in to pick up my debit card from ECU and I was able to pick which design I wanted and it was done within a few minutes. Everyone was super nice. Even got a welcome email from Gaoyi Yang welcoming me and answering a few questions I had. An email from a real person, not just an automated message from their system. Awesome! Love the round-up savings account linked with the debit account, and the ability to customize your cards! App is pretty simple to navigate as well. Even got a text for more information on a credit card application. Much preferred over phone call!

Great customer service. Victoria always knows me by name.

I recently worked with Casey to buy my leased vehicle. I had an email approval within an hour; I have to note that it’s been close to a week and still no answer from where I do my main banking. Educators gave me a great interest rate , I was able to purchase an extended warranty etc. the whole experience was wonderful and I was treated as valued member of the credit union. Will look to them in the future!!!

Margaret Ward made getting a loan stress free and was very informative. I came in thinking it would be a rough experience but it was totally the opposite, she made it very easy. She definitely knows her stuff and was very polite and knowledgeable through the process. I highly recommend her if you stop by!

We have been at Educators Credit Union for over 20 years and have ALWAYS been happy with their customer service & financial products they offer. My husband & I highly recommend them to family & friends alike.

Best thing that's happened to me in years. Refinanced all my loans through them and saving hundreds per month. Professional staff and very friendly. The online banking is amazing. Set up to help you save money and set long range goals for yourself. I already set my high school kids up with checking snd savings accounts. Many other perks to being with them.

I am soooo happy i switched from a bank to this credit union. all the employees here are friendly every time i come in, its obvious they take customer service seriously! I also reached out for help with my debt, which now i am almost paid off and my credit score grew substantially!

I Love Educators credit union.... ON Summit in Waukesha

They have great customer service
The staff is respectful and very nice
I would definitely recommend educated credit Union to family members and friends...I give them 5 Thumbs up 👍👍👍👍👍

Convenient ATM location. No service fees for members of any credit union.

Margaret it’s excellent for whatever you need she will help you with nice smile

Very professional, kind , excellent people skills& pleasant environment

Never had a issue I love this bank

Fast efficient service

Highly recommend!!!

Literally waited on hold for over an hour for two days to speak to someone. I left a call back number. To have someone call me back and say that wasn't his department. Then he sent me back to the same waiting message. At this point they are going to lose out on a home loan just because they won't answer the phone.

Edited after educators seen my review. They got ahold of me the same day. The manager was very helpful and friendly. Thank you for the quick response.