Nicholas James Jewelers

Their goldsmith is a miracle worker. I went to 2 other jewelry stores who said my ring couldn't be fixed. The jeweler here looked surprised when I told him other jewelers couldn't fix the ring. A week later my ring was fixed and it looks better than ever. 10/10 would recommend for repair work.

I was excited to support a local small business, but this place did not meet my expectations. My boyfriend's sentimental Citizen Eco-Drive watch had stopped working years ago, so I dropped it off at Nicholas James to see what they could do... 2 weeks in, after not hearing from them, I called in to check the progress - it needed a new capacitor and a cleaning, estimated at $240. Steep, I felt, but it would be worth it in the end. 3 weeks more, again, after not hearing from them, I called to find out it was ready for pick up.
If you know Citizen watches, you know they are not the average "wind and go" watches. When I went in to retrieve it, the time was not set, the date was wrong, and more importantly the reference position of all the hands was not correct needing a lengthy and complex 11-step calibration after bringing it home. After paying $240, you'd think they would have made sure it was set to perfection.