Kelly Plumbing & Heating LLC

When my boiler expired I got four estimates from local contractors, large and small. Kelly came in with a competitive price and then delivered prompt and professional service. Very satisfied.

Excellent job on the installation of my New A/C HVAC and Furnace System April 2023. Polite , courteous , efficient and clean work. Highly recommend

4/19/2023

Wonderful crew, expert service.
The only plumber and HVAC service I would use.

Our boiler broke over Christmas break and Kelly plumbing promptly responded, arrived and provided me with a fair estimate. Thank you for your service!

Professional plumbers and excellent customer service. Prompt in respondIng to inquiries and questions. Went above and beyond to make sure we were satisfied and to address what we needed. They are now our plumbers and would not hesitate to recommend them to others. Awesome experience!

Jim the owner took care of me and replaced my kitchen sink within days. Professional service and fair prices. Completed job on time and budget.

Came out quickly and fixed my hot water heater, great guys, highly recommended!

Amazing service. Came out today in storm to fix frozen pipes. Thank you!!! Patti

Very professional, polite, on time and helpful

Had two guys inspect the HVAC for 15 minutes and was supposed to get a quote for a system. Didn't get a call for a few days so I went with someone else, got a $220 bill.

I called because two bedrooms’ upstairs heat wasn’t working. Two plumbers came and went down to the basement. Came right back up and said motor was shot and it would be an easy and quick fix. I said, well, how much is the motor. He said couple hundred. I said what is a couple hundred. He said like 200. I said ok fine. He went and got the piece from his truck. Came right back in and went down to the basement. In 10 minutes they come back up and ask for my name and I start to get ready to pay and he said no, you get a bill. I said wow ok (thinking it would be $400-$400 tops-labor/material). They didn’t even check if the heat was working so I assumed it did. I went upstairs. Nope, icy cold in the bedrooms. You can understand how upset I am. I called back saying my heat isn’t working still. They come back in an hour or so. They go back downstairs and then upstairs looking remorseful. It wasn’t the motor that was the issue. It just needed to be flushed out/circulated because of the air? I didn’t need my motor replaced at all! Now you can really understand how upset I am but glad they finally fixed the problem. Two weeks later the bill comes. I open it up and it’s a whopping $870 bill. Two hours labor? I think not! They were here 45 minutes total. First time was 15 minutes; second turnaround 30 minutes! Why am I being charged two hours of labor when the first time they did not perform their duty sufficiently? Also, the motor is $450?? What happened to $200? Kelly Plumbing does not earn a professional and quality performance to me, and I hope this review can help anyone who is looking up a decent plumbing company. I feel conned and swindled, not a great feeling in this time of the health and global crisis, depressed me even more to get that invoice in the mail. I called yesterday upon receiving the bill;hopefully, they can understand from my point and come to a mutual understanding. Will keep this review updated.