Tjugum & Associates Inc American Family Insurance

Wonderful experience with Sales Specialist, Alex Heath! He is extremely knowledgeable about all things insurance. He confidently was able to answer all my questions and provide me several options to meet my needs. I am now in the process of switching all my insurance coverages to American family due to my meeting with Alex and I look forward to working with him!

The Tjugum Team has been helping me with all my insurance needs for the past 15 years and I have to say that EVERYONE on this team goes above and beyond to provide excellent service. I highly recommend them to everyone. Thank You Team Tjugum,
Stacy Z.

I talked to Jose one morning and right away I felt at ease, not pressured. He tried and did get me in the best policy for my needs. Thankyou very much. Doug McClelland. Very nice, very professional.

Colette was great to work with. I was considering switching companies but she was able to answer all my questions and get my policies straightened out quickly.

I love the ability to text my broker and she’s so sweet! No wait and no talking to robots and I feel really cared about. Thank you Kaylie, you’re the best!

Alex was there when I needed him most and even when I didn’t! He made sure all my questions were answered about my claim and let me know what to expect every step of the way!

Colette is always responsive to our needs and attentive to details. Thanks a bunch!

I have used Tjugum & Associates for my personal and business insurance needs for 6 years. The office staff is extremely knowledgeable in all aspects of insurance. I can always trust they have my best interest in mind. Would highly recommend them to anyone shopping for a great agency!

I have never had an easier process of insuring everything I love. I feel secure knowing if the worst happens, I’m covered. One of their agents (Karissa) even customized my plans to make sure some of my more unique things are protected. I highly recommend using Tjugum & Associates for all your insurance needs.

I have worked closely with Karissa in creating my first independent plan, and very shortly after was in a car accident that I wasn't even sure would be covered. Thankfully everyone at American Family has been personable, helpful, and has made the entire process a breeze. It's no longer having to "deal with" insurance, and I actually look forward to the conversations I have with the agents (especially Karissa!) because they are so friendly.

Alex Heath did a great job reviewing my old policy, finding coverage that fit my
Families needs and maintaining great communication through the process. His knowledge made me confident in the choices we made and I feel good knowing that we have great coverage (and for less than I was previously paying).

Kelsie was extremely helpful and professional with my insurance concerns. She followed up and followed through in a timely manner. I've been a customer for over 20 years and will continue to do business with this agency for a long time!

Alex did a great job with updating our insurance coverage for our home, autos and boat. In addition Alex set up an umbrella policy that we did not have in the past. He was able to save us money on the entire package. This was the fist time for me as in the past my wife took care of this. It was a great learning experience for me and great results.

I have been a client of American Family Insurance for home and auto insurance for decades and have used the Tjugum agency for at least the past 15 years. The service from Jeff and his team has always been top notch. Although office personnel have changed over the years, I have always been able to reach out by phone or email and get prompt, professional service, most recently by Kelsie who helped me make changes in my auto coverage. Thanks Kelsie.

I was inquiring about auto, home, boat and umbrella policies over 6 months ago, as my current provider was just getting too expensive now that we are on a fixed income. Julie gave me a quote at the time and was great with follow up calls and messages. We had been with our former provider for the past 34 years and were a little bit hesitant to change. But Julie’s patience paid off big time, and by not trying to pressure us, we were quick to come back to her and award her our business because she had worked so hard to put together a good, and affordable plan for us. Thank you, Julie!

Julie M. was very helpful to me in setting up my home insurance. I am a first time home buyer and she was so kind to walk me through the process, my coverage, and the policy. She also made sure to check for extra savings for me.

Many thanks to the professional and expedient service I received from your agent Kelsie Langley. My quotes were fair and much lower than the national company I was with prior to my switch to American Family.Tjugum and Associates is a great group to work with.

The lady I worked with gave me several options for renter's insurance vs. regular auto insurance and made sure I got the best price for my needs, including adding a good GPA discount from my BA. She kept me up to date with any changes and was very genuine, sweet and professional over the phone.

Been working with Jeff for 5 years now. We signed up in 2017. I am very satisfied with the service from Jeff & American Family. As a business customer who does high risk work like roofing it was difficult to find a company outside of the Work Comp pool who would underwrite a WC policy. Jeff jumped right in and agreed. We have had as stellar safety record since then and have been able to take advantage of dividend payments every year. Thank you Jeff Tjugum for making my life easier!!

We worked with Julie to get life insurance policies in place. She was very accommodating to our busy schedules and made the process quick and easy. She was extremely personable as well!