Cricket Wireless Authorized Retailer

We were in the Monticello Cricket store multiple times in the last two weeks, a variety of questions and issues we had were taken care of by Kyle K each time. Very professional and patient, his experience stands out, I wanted to share our experiences and say all businesses would benefit from hiring anyone like Kyle!

Guy that worked there was regional manager and he was super friendly and helpful. I see him owning cricket one day.

I had an awful experience trying to switch me, my wife and 2 daughters over to cricket at the st. Cloud store. My wife and I were without service for 3 days while my daughters had service. After getting nothing but disconnects and rude people unable to help on the phone. I decided to stop in at the monticello store to see if a different perspective from an in person experience would help. In popped Joe the manager and only employee at the monticello store. He was dedicated and determined to make our phones work. Exhausting every option and leaving no stone unturned. It took 2 trips to the store and about 4 hours but we finally got it working today. Joe is a pleasure to deal with, dedicated to his craft, and a positive representative for your store. I don't know what he gets paid but it can't be enough. Thanks again Joe for your hard work and bulldog attitude.

I first walked in having a different service carrier that I was having some minor data problems with so I could see what Cricket had to offer. Kayla sat with me for an hour sharing every detail on their service and giving me enough information to intrigue me.

I do came back several days later and changed service providers to Cricket. Kayla was spot on. My data with Cricket is better and what I needed but I would not have felt comfortable having enough info if it wasn't for the store Manager.

Even the day I changed over she spent another hour on me transferring service and making sure all service related apps on my new phone were installed and logged in. I've never received service like that. I feel great knowing I am close to the Monticello Cricket 👍

Cricket in Monticello should be packed with customers tired of the big corporate monopolies.They are a great company with excellent customer service and an array of great products and phone plans.The store has an excellent manager and staff willing to help you get the right phone and plan to fit your needs.What I liked was they respect your privacy and don't lock you into any long term plans.Its a month to month phone service. I had another phone company with service that was unacceptable.No comparison.I would highly recommend you stop in and see for yourself.!!! 5 stars

Store Manager was very helpful and friendly, made my experience getting a new phone so easy. I had even bought some of their high end accessories would never go back to T-mobile.

Chrisanna is the best, most knowledgeable, kind, and helpful person!! She is ALWAYS ready to help with any problems I had with my phone. Never a bad attitude! Believe me I am 72 years old I had a lot of questions and needed a lot of help and she ALWAYS is soooo patient and step me through without difficulty. Cricket and patrons are
very fortunate to have her there.

Judy

Loved our experience shopping at the store. Chris and Dezerae are great! The two of them are very friendly, helpful and knowledgeable.

Monticello Cricket is amazing. The women are so friendly, especially the country girl 😉. Helpful staff and very knowledgeable

Dezerae and Chris were amazing help! Brought my dad in to get him his first ever cellphone and they made the experience so incredibly smooth. Thanks guys!!

Very nice, found the problem with my phone not being able to send or receive text messages and fixed it. Also showed me how to fix it if it did it again. Nice people ☺

Cricket wireless is a great store with great service!! We do not do payment plans in Minnesota I do apologize!!

Kayla is so funny and nice. That was the absolute best experience in that store with her.

Offers a lower cost plan with great service and coverage. Strong signal even in my basement great coverag when I travel

Always a pleasure

Great customer service affordable phones and the service is great

Their service is great.

Great place

Great service