Cruise Planners - Janelle Andrews

Janelle was very helpful planning our trip to Hard Rock, Puerta Vallarta, and we definitely will work with her again!. She had options for us to consider while planning our family trip, and shared great details as we asked questions.
Once we booked, she was an even more wonderful asset! She helped with all the international travel plans, and kept in touch leading up to the trip with excellent travel info and preparation help. She always answered our questions quickly and professionally, and there were many details made easy for us with her knowledge and helpfulness.
When we encountered a flight issue during the trip, she was able help us all change flights and stay together! Janelle is a very skilled and friendly travel planner- we highly recommend her for your next vacation!

Janelle helped us plan an amazing family cruise , she was awesome to work with , answered all our questions and was on top of everything. Would highly recommend. We will definitely be using her for our future travels.

Janelle was wonderful in helping us with our first cruise and we had a great time at the cruise. She also helped resolving an issue with the cruise line. I highly recommend her for all your travel needs and will use her in the future. Thank you Janelle!

From our very first phone call to the closing thank you letter Janelle was instrumental in the planning of our perfect cruise. Every detail of the trip from the deposit due dates, communications, transportation, hotel, and cruise was flawless. It’s an oddity to find wonderful customer service - she exceeded every expectation!

Janelle was absolutely great to work with - from planning the trip all the way through the end of the trip. She was not only patient with our decision making, she was super responsive and able to answer all of our questions. Even when our flights got cancelled days before we were to leave, she immediately was able to get us on a different flight and help us pivot to ensure we were able to get to our destination as planned! Janelle was very detail oriented and provided us with everything we needed. Thinking about planning a trip? Work with Janelle Andrews from Cruise Planners! I know we will continue to use her in the future!

I absolutely loved working with Janelle! She booked a trip for my niece and I to go to Spain. The hotels she found for us were fun and so nice. She set up all of our transfers from one place to the next so we could get around easily and confidently (so much appreciated in another country where I don't speak their language). She helped us book just enough tours to get the full experience and still leave plenty of time to explore on our own. And all the while we knew she was a call away if we needed anything while we were there! Can't wait to book our next trip with her!!

I cannot say enough about Janelle! She is amazing! We had to reschedule a few trips due to "the times" we're in and she always gave us hope that it would all work out. Her patience with me was beyond expectation! She did all the work to get us the best experience possible from planning, to booking and even "send off" and "welcome back" messages! If you need to plan a once in a lifetime trip or a quick get away, Janelle is your person!

Janelle is wonderful! She helped us plan a family trip with my young adult children. She provided very organized details and the trip itinerary was always right at our fingertips. Quick response when we had a question while waiting at airport for our rental too! She was ready and willing to help with any hiccups along the way. I would highly recommend Castaway Cruise Planners and Janelle for any trips you are thinking of planning!

Janelle is an amazing travel agent. She is extremely helpful with planning and very prompt with her responses! She has planned two wonderful family vacations for us thus far, and we will continue to utilize her help for future trips :)

Janelle is simply the best! She has planned several of our Sandals vacations over the past serval years and always makes everything seamless. From flights to hotels to off-site adventures she has the answers. When we have questions prior to booking she always is prompt with her responses. Janelle goes above and beyond our expectations and is always spot on with additional info or suggestions. Even due to the current Covid-19 restrictions and cancellations she has spent additional time to make sure we were credited a down payment. We love Sandals but we love the way Janelle takes care of us more. We definitely will be using Janelle to book our next Sandals vacation.

Janelle is absolutely amazing. My family and I have booked a few trips with her over the last couple years. Her attention to detail and making sure that we are aware of everything that’s going on, is top notch!
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She is both professional and personal, which is a great combination. We had to cancel our Disney trip in March due to Covid. We were going to lose travel credits and Janelle came up with a new plan for us to still have a vacation, which we will be leaving for October 21 in Florida. She and her family do so much traveling that she has experienced a lot of places, and can give good recommendations. We’re looking forward to our trip in Saint Petersburg.
Thank you Janelle for your hard work and dedication to your craft in the travel industry!!

Janelle recently assisted us when our 2021 cruises on Carnival were canceled. She communicated with us quickly and worked immediately to look for other options. We eventually booked a back-to-back cruise in 2022, and she was able to seamlessly transfer our previous payments over to the new cruises. It's great to have a travel advisor like Janelle who helps to make our vacations worry-free!

Janelle was a pleasure to work with. She provided our multi-generational group several options for room configurations that worked well for all of us. She was highly organized with all info she provided. Janelle went over and beyond when a member of our group had a medical situation and had to change flights to return home. We were so thankful for her expertise!

Janelle has done a great job for us. Finding the best resorts, getting better pricing than we could ourselves, and when COVID hit, making sure we did not lose money on a trip we had to cancel. She is way better than the experiences we have had booking things online, and less expensive too..

Working with a Janelle is a real pleasure. She is very responsive and addresses all our needs with each vacation/trip. Will use her and Cruise Planners for all my travel needs.

Janelle was great to work with, answered all of our questions and booked our cruise right away. Give her a call when you're planning a trip!

Janelle is the best go-to when wanting to plan your yearly and dream vacations! Very easy to work with, knowledgeable, friendly!!