BORROR

I haven't rented here.... I just made a phone call in today. I spoke with Kenda... she was kind and understanding and very attentive to what I was looking for. I see some negative reviews, but I think when I called in today the staff (Kenda) seemed to be a great addition to this company. If you need a property, call her. My next move with be working with her to get my new place!

I have only being dealing with Borror Company for about 3 months. This is a great company. MiMi

Nice apartments in a very convenient location. No problems with management.

I love this company. They are so fast and friendly about everything!

I’ve been in HOA and COA management before but I’ll try not to be biased. Outside of working in this field, I’ve read plenty of reviews for various management companies and I can tell that folks don’t often realize what all goes in to managing for homeowners.
I’ve driven around my own neighborhood that Borror currently manages plenty of times and can see how certain homeowners care for their homes that clearly go against the rules and regulations of the community. I would never put that on the management company. I received the documentation at closing that specifically indicates where the money we pay goes and ultimately what we can expect to be done around our community. This would (and should) be the same base line expectation of any management company.

In my experience, living in and having worked in an HOA, Borror has certainly fulfilled their obligation as management company and then some. They can do what they can within the limitations of the communities regulations and with the budget given based on what we pay into it.
While they may not always answer when we call, they certainly respond back within a reasonable time frame and are courteous and professional.
I would hate to lose them as a management company.

My fiancé and I relocated with little notice in May and had a couple of days to find a place to live. We’ve been here for 6 months and have had excellent service in Albany Station. Our AC flooded and we got immediate response. Our AC went out in warm late September and got an immediate response. The one complaint I have (nothing to do with Borror) is how unfriendly and flat out mean and disrespectful the neighbors are.

I have lived at the Beeker since they opened. Very modern floor plans and décor throughout the building. Compared to most apartments, you get very little noise from neighboring units. Each unit has a built in wifi router in the ceiling (which is included in your rent. However, if the wifi goes out, which is has many times, it takes longer than you would except for the building to get that back up and running. Huge roof top patio for residents with two large grills, furniture, inside area with tv, fridge, sink, ect. The inside area opens up to the outside with garage like door features. I will say there have been many maintenance issues. My AC unit was fried for a week or so and when they replaced it they did not clean up after. Parking spots are available (garage parking under the building & a lot at ground level). You are assigned a spot via hang tag, residents to do respect that and management does not enforce it. Overall, I do enjoy living at the Beeker. Great location for the price

Living at The Beeker has been adequate. They are conveniently located to the Short North area and that is about all it has going for it.

The management is very poor. I have never had to submit maintenance requests at the rate I do here. I should mention they strictly enforce the “no cars without a tag” rule. If you want to have friends or guests over you’re out of luck and they’ll need to find street parking. A tow truck comes several times a day to remove cars. Also be prepared to re-send emails multiple times because they are disorganized.

Cannot recommend for personal property or professional needs . Two stars for consistent lawn care, mowing, and aeration. Management and front office are delinquent

Main reason why i would sale my house.

Nobody seens to work there... Never pick up the phone, and when you leave a voice mail, they would email you with a no answear (plus an attitud).

Borrow properties are nice. It makes sense that they are able to afford to add nice properties to their portfolio because they are crooks who penny pinch and take advantage of residents at any chance they get. Their management is not in the customer service business. If you are looking to get taken advantage off, this is the place to do it. Facilities are decent but not worth dealing with the hassle and stress that they will definitely add to your life.

I am not sure how any business trusts Borror Properties to manage anything!

We pay $300 a month in HOA Fees at Schottenstein's Cottages at Northlake.

The trash & recycling is occasionally picked up. The grass is occasionally mowed but never cleaned up. No other landscaping is ever done, despite it being a service included in our HOA fees. In fact, we have had to replace two trees, add eight additional bags of mulch, replace two bushes that they mowed over (that we paid for because their idea of landscaping new homes is a joke!) Some of our siding had to be replaced because the landscaping crew cracked it in several places.

We also have snow & ice removal. Last winter they asked us to designate a "SNOW CAPTAIN" so that we (the residents) could inform them (Borror PROPERTY MANAGEMENT!) when we had snow or ice that needed removed.

But the best part!??!!! We paid $5,000 for an "upgraded" lot on a pond. It is now a swamp because it has not ever been cleaned or treated. Two thirds of it is cat tails / reeds & the other third is algae, trash, dead cat tails / reeds and God knows what else. It looks like a swamp & smells like a sewer. However, Borror has $5,000 in their budget for yearly pond maintenance!!! There is only one pond aka swamp. Where is the $5k going that residents pay via HOA fees?!

Before a Borror employee comments on this review, in shock and awe that this is happening -- please know that they are fully aware. Residents complain. Schottenstein employees complain. We have sent weekly emails for 15 months and NOTHING has been done.

We are all fully aware that this is not completely Borror's fault but also, and more importantly, Schottenstein's fault -- but that is a story for another day!

I would give this company 0 stars if I was an option. I'm shocked they have a 1.7 star rating..... with the service I have seen I can't imagine anyone giving them anything above 1 star.

I live in The Woods at Taylor Estates condos. I have multiple issues that I have been complaining about for over 2 years that they will not address. But yet if you leave your trash can out for an extra day they will take a picture of it and send you a notice in the mail that they will fine you....... quit wasting money and things like this and fix the issues with our community!

Don't waste your time filling out their online issues form. They don't respond to them or even look at them. Every time I call their office I get the voicemail and good luck getting a call back....... that's pretty much impossible.

The only time I think I have spoken with someone is when I caught one of the Borrow managers Amy outside and like 4 of our neighbors cornered her to express concerns because they won't fix any of the issues....... I would be embarrassed to be associated with or to work with/for a company like this......

I attached pictures that I have sent them. Down spout plugged and backs up water around the house. Dirt settled and insulation exposed critters pulling it off. Dirt around condo not to code and no slop so you get water running down the walls. Had to reseal my basement walls because of this. Water leaks in around my bay window during heavy rains. Caused said and if not fixed soon they will be replacing my drywall. Ac unit tipped on an angle bc of the settled dirt which is hard on an AC unit. Mold growing on siding. Blocks deteriorating on the front stoop. Cover missing on side of neighbors condo. My other neighbors condo missing gaurds over vent covers and birds are nesting in his dryer vents. This is just what I see.....

Do not rent from this company. We live at the Prescott in Short North, and it is such a rip off for multiple reasons. First, to get into the building, you have to use a key fab, which sounds great, but that system has broken down 4 separate times in the 10 months I've been here. So you either can't get into the building, or the opposite, where anyone can come in as they please because the security system doesn't work. The elevator has gone out multiple times for days on end. Random power outages and outlets not working. We have had ants since we moved in, I've complained but nothing has happened. Once, there was a man that got very physical with a resident on my floor, he completely destroyed the hallway and stairwell, ripping paintings off the wall, destroying fire alarms, flipped a table, and it took Borror TWO WEEKS to clean it up. Us residents eventually just cleaned everything and put it in a pile to the side, Multiple people called about the incident, but no one got any word back. On top of it all, I pay over $1000 for less than 500sq ft studio, and was not granted a parking spot in the building because I don't rent an apartment with a bedroom, so I have to park blocks away in a separate garage. It is just not worth the price and poor management. I will never rent from this over priced dorm of a company again.

BORROR provided me with one of the worst living experiences of my life at Adelphi Quarter.

These property owners have very little regard for tenant safety and security, and seem to take any opportunity to squeeze their renters for extra cash wherever they can.

Don't live in a Borror property if you can avoid it. If you can't avoid it, don't expect a great experience. You won't get it!

Worst management ever, mean woman, rarely pick up n don't never call back.
And this company is trying to destroy my credit for an unpaid balance that is supposed to be paid by the realtor agent ( agreement at closing for 3 years)
The realtor agent had called them many times to pay the balance but she was never get anybody on the phone never received a call back.
N with time I forgot n I didn't really follow up, now they trying to report me the credit bureaux.
I'm at war now, I will lobby so that the complex will switch management maintenance.
I live in Albany crossing