AT&T Store

Had a very good experience with Mike at this store. We were greeted as soon as we came in the store and he was very friendly and attentive. Tatiana was also fun to talk with. Keep up the good work!

I was very impressed with the staff , they were very helpful and prompt 👍 keep up the good work....

Went to get a new phone and Ray helped me. He was very informative and knowledgeable about deals and promotions with the phones. He is very friendly and made the experience a really enjoyable one. Chris and Bryce were great too!

Mike and Taitiana was Amazing and you guys helped me with great support.

All the individuals at the University Circle AT&T Store were wonderfully knowledgeable, professional, helpful and courteous in helping me exchange my Galaxy S10e for a S23 Ultra Plus. Cristopher, Raymond and others are great human beings, as well as competent salespeople. I am grateful that AT&T maintains high standards in their selection of employees.

MIKE!! with blue hair & large hole earrings offered the best customer service experience ever.. & it was his very first day here in Cleveland.. he was transferred here from Pennsylvania I believe & they just threw him in this store alone but he did amazing!! I came in the last 20 mins of the day very much frustrated because I’d been on the phone with At&t for hours jumping through hoops. Mike managed to fix my problems in 15 mins!!! & did it with the best attitude.. given that I wasn’t in the best mood he kept his warm energy & eventually made my mood better! This is alot because I’m not the best person to deal with when I’m moody. If this isn’t top tier customer service I don’t know what is!

I would like to give this store 10 stars if I could.
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My phone kept working weird in a way that I could not get on internet whenever I was in the cellular mode without wifi. I went to the store and met three wonderful staff , who are DeAnte, Porter, and Ray. The first day , DeAnte tried his best to replace my sim card and whatever he could think of to help me. It didnot work, then he. suggest me to save all my phone data and revisit the store to reinstall my phone. The second day , Porter helped me with deleting and reinstalling my phone. The problem was still there and we thought it might be the phone issue so I update my phone to the new one. While starting my new phone , we still could not get on internet under the cellular mode. So we thought it might be some technique issue from my phone line(number).At that point, Porter had already extend his working time for one entire hour after the store closing time. So he suggested me to came back or call the customer service.The third day , Ray helped me to stay on the line of customer service for more than an hour to finally found out the issue and got the problem solved by the technician. Ray also stayed with me ,passing the store closing time, until the. problem solved.
Although it took long to resolve the problem ; I had to visit the store three times, I truly appreciate the service DeAnte, Porter, and Ray provided for me. They might not know all the answer for my phone issue, but they tried their best and showed their spirit of service with lots of patience.

The manager Christopher and sales associate Shae were incredibly helpful. Bought 2 new phones and protectors. Made sure to find us the best price and transfered our data. It was at closing time and they didn't hurry us. Got done right at close and we are very happy with their service. Also they followed mask rules so we felt safe.

Christopher and Shae were phenomenal with their customer service. My sim card was stuck in my phone and Christopher was able to get the sim card out for me. He also set up my new phone and he set me up for the AT&T thanks program for essential workers. I highly recommend anyone to stop by this store. You will be glad that u did.

Stopped in to see about getting a new phone. Darrell was very helpful in assisting me through the process. I had several questions and a rambunctious 5 year old, he was extremely patient and I will definitely recommend this location to friends and family. I’ve frequented at several locations and this location has offered the best service thus far.

The service Darryl provided was excellent. I was very pleased with his courteous customer service skills. He was patient with me and answered all my questions to my satisfaction
I would recommend Darryl to friends and family who are looking for a good cell phone provider. I walked away very pleased.

This store was awesome. I thought I had lost all my contacts when I switch to AT&T with a private currier 2 weeks ago. Darryl helped me to access my google account to find all my information that was lost. Darryl and Shae were both polite and professional. I’d recommend this location to my peers.

Sam, our customer service provider was outstanding. He provided real time solutions to our cell phone needs. We acquired a samsung a13 and an iphone 13 with new service plans. Sam was patient and courteous.

Great store! Super helpful staff! They got be a better deal on my phone than the other store. Fast, courteous! Really appreciate their help. Highly recommend!

I went to the store with my wife. I wasn't planning on buying a phone today, she needed one. The manager, Chris and the sales associate, Shae, were so helpful and knowledgeable about the phones; I decided to get a phone too. From choosing the phone to getting the necessary accessories, it was a great experience.

Darryl was very helpful in assisting me with returning my phone. He even went the extra mile to help me reset my gmail password and print a return label for me. This is definitely the best At&t store in this area. If you are looking for great customer service, this is the store for you!

Had to come in and figure out what to do with my husbands accout,(he just passed away😭). The store manager, Christopher Roberts, was VERY helpful and made sure I was taken care of in a very classy manner. He also gave me his card and told me that if I ever need help on the account again, not to hesitate to call or come up there and ask for him. There was also a young lady working there that offered her help to me. I don't know her name but, she was very professional. Thank you guys so much for helping me at the hardest time of my life❤

So long story short, I was having a huge issue with my acct/Apple Watch, Christopher (I believe the store manager) and his associate were determined to let me leave happy. They did everything they possible could and ended up fixing my issue. Great service! And even tho I live quite a way from this store I’ll be coming back. Thank you

Darryl Williams the Assistant Manager was the best. I came in with a complicated stolen phone situation and he helped me get a new device asap and made sure the stolen one was block off. Number and day saved! Thanks!

Darryl and Shae were very helpful and informative. they make a great team. I will be returning with my family to switch our service over because of the exceptional customer service!