west elm

I recently re-done my master bedroom. I ordered a bed, dresser and nightstand from West Elm. I also ordered a rug, bedding, planter and a lamp separately. I had no issues with delivery with any of the items. Everyone arrived on time and in good condition. The delivery crew was on top of it as well. I've seen lots of bad reviews, maybe it was covid related, who knows. I had to wait for my furniture but I knew this upfront but it did arrived within the expected timeframe.

Awesome store and excellent customer service. The employees who work here truly care about your business and are always there to help. A lot of the comments referring to order issues on here seem logistical which isn't an accurate reflection of this actual store. I personally love all of my furniture and it's great quality. Will definitely be buying more in the future.

A lot of bad reviews seem centered around the height of COVID, where staffing all across the US was in short supply. Knowing that items are delayed and back ordered and everything else, I have simply chosen to always speak to the employees here like they’re humans with feelings and I have found that if my items aren’t arriving in a timely fashion, I am able to be refunded quickly and cancel the order. Or if something catches my eye in store, they’ll happily track down whatever they don’t have in stock to ensure I get my items sent as quickly as possible. I needed a few things by certain dates, so I only asked to see and purchase things they could guarantee would make it to me by the dates I needed them. It’s kind of amazing what being kind and respectful and to retail employees will do for one’s experience with a retail company. I communicated clearly with them, they communicated clearly with me, and we’re all going about our day happy to not have to deal with an unnecessarily stressful interaction. We’ve been getting a lot of furniture & lighting for our new home from this location and online to pick up at this store and so far, so good!

We love this store. Lauren, Lauren and Michael are always so helpful. They go to the end of the earth for customers in making things right. The style of furniture and housewares this store carries is such a wonderful addition to what Northeast Ohio needs more of.

Fantastic store, I love it here!! Emoni recently helped me purchase new living room furniture, and she got me set up with a west elm credit card so I could earn rewards. I already used some of those rewards to purchase a new coffee table, and I was back again today to spend the rest of my rewards. Emoni was a big help again, and a pleasure to work with. The excellent customer service will keep me coming back here. Thank you west elm and Emoni!!

had a great experience in this location last week! friendly staff and a cool interiors and merchandise!

Staff are kind and very helpful, they don't follow you around the whole time but they do make sure that you are comfortable roaming around for what you are looking for if they need to help you, absolutely wonderful!!!

Gorgeous location and store, many items were clearances priced. Staff helpful.

Gorgeous showroom of modern decor. We remain big fans of everything we have purchased here.

Love the gorgeous mid-century modern vibes at West Elm. Pretty pricy store though.

Such a great store, such an uplifting vibe and incredibly helpful happy people working there!

Friendly staff. Nice store and location.
Abby was helping us so much !!

Contemporary high-styled furnishings. A bit retro looking, nice for those who haven't lived it.

The best place to go for anything you need. Multiple stores, and tons of food and shopping.

Great furniture store and friendly staff

Great furniture. Great staff always looking to help.

Cozy decor and good service, even if a little expensive.

Great place to find unique decor!

Best place in town!