Northeast Factory Direct Furniture OUTLET & Customer Furniture Pick Up Warehouse

Cannot say enough great things about Northeast Factory Direct. The furniture and prices are fantastic and the customer service is unparalleled! Tommy was so incredibly helpful and accommodating. He made sure that my furniture was delivered in time for my son and his new girlfriend’s visit from Boston to meet the family!

The two guys were very helpful assisting me with my furniture I purchased. They put it on the truck for me such gentleman’s. I love my furniture very comfy.

Staff was very friendly and accommodating. We ended up exchanging a product for a less expensive one and the refund was processed with no issues. Due to the great customer service we plan to buy our bedroom set from NE Factory direct as well.

Amazingly simple. Went online to see what I wanted to buy. It was in stock. I ran to the Maple Heights location to complete my transaction. Aaron was absolutely amazing and handled everything very professionally.

Tommy gave me the BEST Service ever. I work for Defense Health Administration and am held to the highest standards and he provided everything I'm required to provide as an employee. Greater still he provides excellent service that I've always expected and given my entire life. I'll be back and share in my circle.

After researching numerous furniture stores, my wife and I found exactly what we needed for our home at an incredible price!
AJ & Tommy were quite helpful with all questions and ensured an effortless transaction. We'll be back to shop @ NFD for our future purchases

AJ was so helpful and knowledgeable! He worked to get us the best price possible on a new sofa. Would definitely recommend going here for new furniture!

I am super impressed and happy about the furnitures bought from the Clearence Center, Northeast Factory. Danny was the representative - he is very cordial, helpful, explained the products patiently and gave a very good deal. Danny gave the L-sectional (shown here) at almost half of the price compared to the models displayed and showcased in Macedonia store outlet and local furniture outlets in Wayne County. The complete set of the queen bed including the foot board, panel, mattress, box spring -- everything comes within ~$850. Their delivery service is good too, they assembled everything for us.
Visited the Macedonia Store outlet for
an entertainment stand, liked and bought one but the representative, Tom, was completely non-cooperating in terms of coordinating with the Clearence Center for delivering all the furnitures together.
Danny promised and brought the entertainment stand from the Macedonia store but due to some non-syncing with the delivery service had to cancel the order as it was more than one month waiting for the delivery.
Overall a wonderful shopping experience in Clearence Center.
I would strongly recommend to get in touch with Danny if one is planning to buy furnitures from this outlet.

Aaron was fantastic throughout the whole process. He was able to help us find everything we needed and gave us the best deals we were able to find after months of searching.

Super helpful staff on the phone. Delivery was smooth and professional. Love the couch! Love the price!

We bought a rocking recliner today Megan was a great help. We want to the warehouse and picked it up and I'm enjoying it now. Ty

AJ was wonderful to work with. He answered all of our questions and since there were many options for us to choose from, he put up with our indecision.

Great salesperson!! Aaron Johnson was really knowledgeable and great through the financing and checkout process!

We meet with Danny today and bought a hot tub and he was very friendly and very professional! It was a breath of fresh air to find anybody these days who seem to enjoy their jobs and be knowledgable as well! It felt like it was 1960 again when competence was the order of the day! Thank you Danny!

Very professional and knowledgeable. Helped us throughout our purchase.

Aaron, very helpful we found what we couldn't live without in our living room. Love Northeast factory direct.

Everyone involved was so accommodating and helpful from start to finish. The service gentlemen were quick, answered all my questions and did a fantastic job cleaning up.

AJ is a great person with great customer service. Stop in and see him.

I’ve purchased multiple pieces of furniture at Northeast Factory Direct and I have never been disappointed. Shopping online and at their facility is simple and seamless- store associates are extremely helpful and knowledgeable. All of the furniture I purchased was in stock and was delivered within 3-4 weeks. I have no complaints and will continue to go back.

Tommy was great. Kind patient and understanding