Serpentini Chevrolet of Willoughby Hills

I had never tried Serpentini Chevrolet before. I see them advertising on television Channel 3. The other day I got my E- check notice in the mail and I saw Serpentini Chevrolet on the list of testing centers for E-check. I couldn't think of a better place to take my 2012 Chevrolet Cruze for an E-check with the Chevy dealer. Austin asked me to bring my Cruze into the garage. He invited me to enjoy their customer lounge indicating it would be about 15 minutes for the test to be completed. I got to enjoy a cup from their free coffee ☕machine. The have FREE coffee, hot chocolate, cappuccino or bottled water to enjoy while you wait. I just started sipping my coffee when Austin invited me to speak with Tom, the E-check service advisor and tester.. He double checked with me before I tested because I had a check engine light on which they know will Automatically Fail the E-check! I said how do I know what's wrong until I get the test? He agreed to perform the check. It turned out I had an unknown exhaust system problem. I Asked what it would cost to remedy. Tom said a diagnostic consultation at Serpentini Chevy would cost $150 💵
Just for the diagnosis... Then the cost to repair the problem is on top of that! He did explain the diagnostic service is a little more specific about isolating and correcting the problems! I told him being Disabled Retired I didn't have that kind of money. 💸 I went back to the customer lounge and Austin Appeared before I could even enjoy my second cup of coffee with my E-check fail report with the code information I needed on what was wrong. He parked my car conveniently near one of the doors so I could make a quick exit. I chose to return to the garage and consult with Tom the tester and service advisor with questions about my report that he had no problems answering. My first experience with Serpentini Chevrolet was a 👍 good one. I wouldn't hesitate to use them to service my Chevrolet!🤓

I am so very grateful for the service I received. Duwuan was so professional and listened to what I really wanted. Both my daughter and I were able to purchase our vehicles. Carla, the sales manager, was so very helpful with closing the deal. Thank you so very much !!!

I visited Serpentini Willoughby with my wife and met with Art! He worked out a deal for me and even sold my father in law a new car in the process. Great customer service all around from sales to finance department. They are a dealership that really wants to help you and are willing to work with you. I would highly recommend Serpentini Chevrolet for your next purchase!

Great car buying experience. Everyone was friendly and took the time to explain everything. I felt comfortable through the whole process. Tom was patient and listened and was able to get me the vehicle I wanted. Highly recommend this dealership!

Very nice dealership. Everyone was friendly from the time I entered the door. My salesman Will, went above and beyond trying to help me find the perfect vehicle within my budget. If you’re searching for a car go here and definitely ask for Will!

Lucas Monasky was my salesman and he was amazing and extremely timely. Obsessed with my new corvette and couldn’t be any happier I went through this dealership. He even went above and beyond to make sure that I could get the monthly payments I was comfortable paying and got me the lowest Apr he could. Highly recommend this dealership especially him as your car salesman.

I had an amazing experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially WILLIAM KENNEDY, he is the best salesman I've ever met. He went above and beyond to make sure I got EXACTLY what I wanted within my price range! I will always go back to Will!

I've been coming to this location for years prior to Serpentini buying out O'Brien Chevrolet. I came here for an oil change and my experience with Phil was excellent! We went over a few questions I had and they were all answered. We had a wonderful conversation! I trust him implicitly! The girl who assisted me in the billing dept. was very professional and friendly. We had a great conversation as well. I would highly recommend anyone who owns a Chevrolet to this location for service.

Will Kennedy was my salesman he was awesome!!!!! I highly recommend him. He worked so hard on getting my loan approved. Very professional. I’ll definitely refer him to friends and family.

Lucas M. was the best sales rep I've ever dealt with. He took his time to make sure he checked every option for us. Him and Alan S. We're the perfect duo I recommend going here.

Lamar was very friendly, nice and patient. He was knowledgeable about the vehicles I was interested in and made sure the one I picked was good enough. The financial manager Dave worked his magic to make sure I stayed within my monthly budget. I would highly recommend serpentini Chevrolet of Willoughby hills to anyone looking for a car. Thank you guys!

My previous vehicle was totaled so buying this new vehicle was not a joyous occasion. I was not looking forward to the process of finding a new vehicle that I wanted not just picking from what was available. Alea made the process much smoother than I expected. She listened and understood what we wanted and found exactly what we wanted not just what was on the lot. Alea made a dreaded process much easier to take and was very understanding and empathetic. Alea and the finance manager were very straight forward and not pushy. I enjoyed the experience even though I was not totally thrilled with having to buy a new vehicle.

Adrienne and Jesse in the body shop were fantastic to work with. They found a way to save me money on my front bumper repair that really made a difference, and the results look fantastic. Will definitely use them again!

Will was are Sales Associate. Helped us through the whole process of buying Are 2021 chevy equinox And show us the ins and outs of the vehicle Thank you for all your help through the process. Keep up the good work.

Garrett was especially helpful and patient with me for my first time buying a brand new car. He even went out of his way to drive an hour to another dealership to get me the car I really wanted. Very grateful and thankful!

Special Thanks to Garrett! He was patient, very kind, and helped me secure a vehicle I actually wanted! He took great care and compassion during the buying process and followed up to make sure I was comfortable! I love my new escape!

I had a great experience shopping for my new car. There were so many to choose from, you would think it would have been difficult.
But, once I saw this Chevy Malibu I knew this was the one for me.
After the test drive, we closed the deal.
Thank you Serpentini.

Dave, So very happy to meet you as well. Thank you for your superb customer service. No pressure in providing us with the best deal and decisions for getting a safe and affordable vehicle for our daughter. It was a pleasure.

I have had Alea Bauer help me as a customer and I see how she goes out of her way to help each customer to get exactly what they came for!!! Friendly! Efficient!! Helpful!! Looking for a car and the best care at the dealership?? Ask for Alea!!

Garrett Marn was absolutely exceptional. He had all the knowledge on the vehicle that I was looking for and helped me make the right decision when it came to trim. Absolute stud. Highly recommend Serpentini of willoughby hills!