Mattress Firm Delaware

We had a great experience at Mattress Firm in Delaware with Jonathan! He was super knowledgeable and patient. He taught us things about sleep that we never would have considered on our own while searching for a new bed. He was not pushy at all and let us drive the sale with what we were looking for. Can’t wait for our new bed to come in!

My wife and I went in to shop for a mattress, not fully expecting to purchase a mattress now. The salesman that helped us was very professional, knowledgeable, and had a no pressure approach. He was patient, was very attentive to our needs, and helped us make a selection. His helpfulness is so rare today and impressive... we enjoyed the experience so much, we bought a mattress on the spot.

I had the best experience with Jessi today! She is so personable, has great knowledge, and is very professional! I would highly recommend purchasing your next mattress here!

Jessi is AMAZING. This one LOVES her job. Makes it easier to go through such a long process. We had fun today and my husband fell asleep waiting because he was so comfortable!!

I usually don’t leave reviews but I was so pleased with my experience at mattress firm today I decided to. My representative was named Jessi and I can’t say enough on how helpful and knowledgeable she was. She addressed some of my issues with difficulty sleeping and also what I was looking for in a mattress and led me to the perfect one. She made the whole experience easy and I left knowing I made the best decision. Thank you Jessi and mattress firm

Michael (FLORIDA MIKE) was knowledgeable and very friendly. Never pushy to make a purchase like typical salesmen. Will do business again.

Jessie was a terrific salesperson! We were greet with a smile and a pleasant greeting as she walked to the door! She was not pushy but enlightening as we tried numerous mattresses once she heard our gripes and interest in firmness! She was extremely knowledgeable on the differences in mattresses that she recommended based on our input! I cannot honestly remember having such a joyful salesperson, one whose people-skills and sincere desire to get us set up with what we believed we needed and at a price-range we were willing to accept! Delivery and set up were scheduled and as we were ready to leave she thanked us and walked with us to the door! WOW, never had that before! We highly recommend that you make the extra attempt to find out Jessie’s working hours to be certain of her hours at the Delaware, Ohio location! Thanks Jessie, you made difficult decisions easy!

I would typically avoid shopping for a mattress like the plague. Hence we were sleeping on the same mattress for the past 20 years; it should have been replaced years ago.
So we visited the Delaware store on December 4 and were cheerfully greeting by Jessi. She was taking care of several other customers at the same time. Nonetheless she took great care of us and was very knowledgeable about their mattress choices. We did not feel pressured at all.
After making our purchase we had to shop for groceries nearby. Jessi sent me a message that a computer glitch had messed up our order. She was unstoppable in figuring out how to reach us after all our information had been deleted by the computer. This helped ensure that our new bed would be delivered in 2 days, as originally promised.
Jessi’s level of customer service was amazing. She was attentive, self assured and engaging. I will highly recommend friends and family to shop here and see Jessi. I never imagined that shopping for a mattress could be such a pleasant experience.

Our purchase was quick & easy thanks to Mattress Firm’s excellent website and knowledgeable sales staff. Their website has a short questionnaire that once you enter your requirements, it matches the best choice of mattress for you. We went into the store to see it and we’re very pleased with the product quality and sales process. Great service!

We had an easy time selecting our new mattress thanks to our sales representative, Florida Mike. He brought up points we hadn't considered and offered great comparisons as we shopped. The 4 month return policy cinched the deal!

Went in with my husband to buy a mattress. Jacob was super helpful to us and made sure to find us the best deals. He also added deals that were not valid until a few days after purchase. I thought the questions he was asking us at first were a bit silly but they actually made him really understand our needs! Best buying experience I’ve had in a long time. He had great customer service skills as well and unfortunately, that is starting to become a skill that most individuals lack! Would definitely recommend 10/10!

We had a fantastic experience working with Nate! Nate was so fun to work with—very knowledgable and very thorough! It was a great experience and I highly recommend!

Our customer service person was knowledgeable and asked concrete questions that helped us determine what kind of bed we would prefer. The ordering process was quick and delivery was within a couple of days five star rating for this mattress firm in Delaware.

Jacob was the absolute best! Went here just to look and shop around for a new mattress, but Jacob informed us of all our options and we ended up purchasing one. He was so knowledgeable and kind. He offered advice and did everything in his power to find a great price while also keeping quality in mind. I would definitely recommend going here!

Jessica did a great job in showing us the different mattress products that they have in the store. She was very eager to hear our feedback. I am sure my wife and I will sleep better on a better mattress! Thank you Jessica.

I purchased a mattress and adjustable base from Mattress Firm in Delaware. There was nothing I liked about my purchase except the adjustable base. I woke up DAILY with back pain. I returned with my concerns and I didn't really get much help. With that being said, I would never suggest anyone to buy from that store.

Today, I drove by and something told me to stop at MATTRESS FIRM.

I walked into the store and was greated by Jessi with a wonderful and warm smile. I must be totally honest. I have NEVER encountered a sales person in my
70 plus years that was as knowledgeable, personable and
friendly as Jessi was to me.

I spend nearly two hours with her.
She really was interested in connecting with me and was totally wanting to help me find the correct mattress and adjustable base.

With that being said, I am so excited for the the delivery of the correct mattress and adjustable base that will meet my needs.

I just want to say THANK whoever hired Jessi. She is and will be an asset to Mattress Firm.

I will definitely refer anyone I know that is in need of a new mattress to Mattress Firm in Delaware and they MUST ask for JESSI.

Linda Johnston

If you're looking to buy, stop in and ask for Jonathan, hands down the best customer service you'll ever have! When another location couldn't follow through on their commitment, he jumped in and saved the day!

We loved our sales person. He really was thoughtful and thorough with helping us pick the right mattress for us. We left the store very happy 😊

Jonathan was a great help! He made it a very simple process with breaking down the prices, discounts, and operation of items my husband and I were interested in. Very well knowledged and accommodating to our budget and preferences.

Jacob was amazing! He was very knowledgeable and stayed late to ensure we were informed properly on our purchase! I would recommend this store to everybody based solely on the customer experience!