America First Credit Union (inside Macey's)

I have been banking with America First since 1992 and have had nothing but a wonderful experience. They have always accommodated every need. They are always on the cutting edge of technology. There's always a smiling face whenever I visit a branch. I especially like this branch because of its hours and convenience.

It looks like there have been mixed experiences, but I must say that my experience was pretty good. I agree with earlier reviews that they are on top of their technology game, and they pair it with a high touch performance. Trying to get a loan was like pulling teeth at the credit union I usually use. America First made it easy and I could actually apply online! Not that that’s revolutionary, but it was sure a step up from their competition!

Always nice and friendly. Been using this branch for years.

Clean, the teller was super nice a little soft spoken. No wait time very happy with my visit.

The tellers were amazing and friendly!

All the people inside are really helpful and nice

Great Bank

Did not want to take/count my coins because they “didn’t have a counter machine”. Made me eat $3.76 out of my money I was looking to deposit by using the cash converter at the Macey’s register. It was only about $28 (3/4 of which was quarters). Had no other choice as this was the only location near me open past 3 pm on a Saturday. What kind of bank doesn’t accept coins? There was also nobody in line behind me when I got to the counter and they made a comment about it being busy.

Specifically this branch. Specifically Rich the manager here. He treated my wife very poorly. He argued with her about her name and told her that her given name and nickname are not the same. If you Google her nickname the first result tells you her given name. She has banked with America first since 2006 and has not once had a teller try and deny her access to her account over her nickname. Hopefully corporate will talk with this branch manager and give him some lessons in manners and teach him how to use a search engine to confirm things that he doesn't know. Rich, thanks for encouraging us to switch banks.

Visited this location to open a new checking account. Absolutely awful communication. Stood in the pharmacy for 1 hour after being told they would be with us in 10 minutes. All the staff could see us the entire time and couldn't be bothered to tell us it was taking longer than expected or ask us to come back later. Basic customer service, let the customer know you didn't forget about them, should be easy.

This bank likes to do false advertising