Dr. Michelle L. Wilson, DO

I have been a patient of Dr. Wilson for 8 years. I trust Dr. Wilson. She cares about my well being. She is professional and courteous. Simultaneously, I like my doctor to be straightforward and I find Dr. Wilson to be just so with me. She listens and then provides feedback. She goes over my lab work with me. I can schedule my routine 6 month labs and checkups with the office very conveniently.I do not have long wait times for my office visits, sometimes I have had to wait at the lab. During the pandemic, they are taking good precautionary measures so that I feel relatively safe. Thank you Dr Wilson during these difficult times for frontline workers!

Initially, as a Registered Nurse, I loved South Coast and Dr. Wilson. I referred numerous friends and family members. Through the years, However, service and care has definitely declined. Visits had become shorter and with much less attention; it took a week or two to get refills; we weren’t notified of my husbands medication being recalled; were told we needed appointments for refills when we’d just had appointments... I brought my daughter in with me for my last physical and while there, inquired about her becoming a new patient of Dr Wilson because she’s now 18 and having a thyroid issue... Dr Wilson hurriedly said “she needs to schedule an appointment” and walked out. We weren’t trying to get a “free” visit, but did want to mention what was going on so she would know. My daughter felt very dismissed, but I defended Dr Wilson, saying perhaps she was busy or having a bad day... But my appointment today was the worst. I was literally 2 minutes late. I arrived at 8:47 for an 8:45 appt. signed in, they copied my cards, took my co-pay, told me they’d call me back soon. At 9, they called me to the desk and said Dr Wilson said I needed to be worked in later in the day or rescheduled because I was late. Even though their office policy allows a 15 minute window, the receptionist said “we tried to tell her you were here and signed in and we were copying your cards, but I can’t argue with the doctor”
My appointment today was for elevated blood pressure. After leaving, discussing the above with the practice manager, I requested a refill of my bp med. I was told no, I’d need an appointment if my bp was high., even though I just had a physical 3 months ago and was told to come back as needed. Well, isn’t that what I was trying to do?
No, I don’t need to reschedule my appointment. I need a new Doctor.

My initial new patient visit seemed to go well. But then after I completed the labs, mammogram, and chest x-ray, I was looking for follow up. Since I didn't get the return phone call as I was told I'd get, I went to the patient portal. No updates on my chart. The information about my current medications was inaccurate. I sent a message through my patient portal since I got voicemail when I called the office... I did get an apologetic response back within a couple hours with a promise of a phone call the next day, as the doctor was out. I thought I'd let that go, as things like this can happen. But the next day came and no one called back, no one updated my chart, no one bothered. This was several weeks ago now. I guess I'm to assume all of my tests were fine?! Very poor customer service. This is my life, a little care from my doctor's office is expected.

This doctor is awful, doesn’t follow AMA guidelines and uses barbaric practices from the dinosaur ages in which she got her license. She refuses to prescribe birth control for some insane reason. Her license should be revoked. Honestly thinking about reporting her to the board, it is unethical to deny people medical care due to your religious/personal beliefs.