Garner Appliance & Mattress - Raleigh Outlet

We had a great experience! Got up one morning and found our refrigerator had died. After researching new ones, couldn't fine one available for 15-20 days. The salesman at Garner App. (Simon) was able to negotiate one for us, and have it delivered the next day. From their customer service in sales to their cordial delivery people, we would highly recommend these folks!

We worked with Kevin Estes twice now! First about 2 years ago; and recently we needed a new range and microwave. There was no hesitation to call Kevin Estes again. I will never buy appliances anywhere else! Never. Amazing service, personalities, skill and knowledge! Installation service was done by real professionals, both times! Garner Appliances! We are very lucky to have this firm! There IS a whole differant quality of product available to you!

When my 10 year old GE washing machine started acting weird (would sometimes shut off mid-cycle), I decided I had got my money's worth on my current laundry equipment and decided to buy a new set. I went to Garner Appliance in North Raleigh and spoke with Max. He is a great guy - He steered me in the right direction based on my budget and his own personal recommendation. I later found out that he has been selling appliances for 10+ years, and no one would know better than Max. So I took his suggestion and purchased a Maytag Top Load set. 72 Hours later it was delivered and set up at my house. Everything was seamless and went as expected. My girlfriend is just totally in love with the new washer & dryer. She said its so simple to operate and it actually cleans her work clothes, vs the previous laundry set that she said was "Ho-Hum at Best." So standing ovation to Max and Garner Appliance for steering me in the right direction. Thank You!

I knew what I wanted and Garner appliance efficiently placed the order and arranged for installation. I was promised the new oven by Thanksgiving and they delivered! Very pleased with the process.

After my 2 year old Maytag washer (covered by 5 year warranty) died, warranty service was scheduled by Garner TV and Appliance. Service Co. made two visits and told me they had to order pump, board and harness. Factory b/o parts for 30 days. After a fruitless talk with factory representative, I called Garner TV and Appliance (where I bought it). They went to bat for me-a new washer was installed a few days later. Can’t say enough good about these people—they truly take care of their customers!

We recently purchased a refrigerator from the Raleigh location of Garner Appliance & Mattress, and we were very pleased.
Our refrigerator was a special order, and it arrived an entire month before expected. Everyone, from my initial phone inquiry to out visit to the store, to the delivery and installation of the refrigerator were very nice, and we were very happy to be doing business with a local family-owned company. We were very pleased to see their prices to be actually a little lower than the big-box stores. We will definitely do business with Garner Appliance again!

I had a great experience with Sam as my salesperson at the Raleigh location. He was very helpful in explaining Speed Queen products to me. Then, to top it all off, I had the VERY BEST delivery and installation done by Ross and Keith. I am 57 years old, and they are by far the VERY BEST delivery men and installers I have ever had with any type item I have ever purchased. They were thorough, did very neat and clean work, did a great job of explaining everything, and in general I felt they went above and beyond. In fact, they were so good that I would buy products in the future from your store just to be able to have them do the installation. They restored my faith in a professional job done well and thoroughly. They wanted to make sure I was completely happy with everything before they left my home. These two men are very fine representatives for Garner Appliance.

I worked with Dave to order a washer and dryer. He provided good customer service and follow up, especially considering the item I ordered was not in stock. He contacted the manufacturer directly to keep me informed of the progress of the order.
The delivery was on time, the delivery crew was courteous and efficient, and the washer and dryer worked fine once it was installed. I appreciated Reggie offering suggestions of how to work around the dryer vent pipe to get the best placement of the dryer. Malik and Dwayne were also kind and helpful. It was a very hot day; yet, the crew did not complain and provided good customer service. I highly recommend Garner Appliance!

I worked with Dave (Raleigh store) over the phone. He was professional, knowledgeable and efficient. My washer and dryer were delivered on the day and time I was scheduled (within 4 days of in-stock purchase)and the delivery team did a great job of working with us to install the appliances to our satisfaction. I will work with Garner Appliances again.

Our experience with Garner Appliance was terrific from the point that we entered the showroom to delivery of our refrigerator. Our salesperson,Ty Baker, was extremely knowledgeable and took his time helping us make our selection. We shopped around a bit, but found no better prices, even in the big box stores. Our delivery team, Reggie, Dwayne, and Malik, were very skilled, prompt, personable, and polite. Start to finish this was a great experience. I look forward to working with Garner Appliance in the future.

Purchased new washer and it was a top buying experience of my life. Staff has exceptional product knowledge and learned more in 10 minutes then 4+ hours of self research. Max made the whole buying process smooth. Scheduling and installation was also done by Garner Appliance employees who were extremely professional and made sure the new washer was functioning properly. Also hauled away old machine for next to nothing. Stop wasting your time with other companies / doing self research and go see Garner Appliance for your next appliance need.

We're very pleased with the experience we had with Garner Appliance. The only negative comment we have is that two of the appliances in the Jenn-air package we ordered took a bit longer to come in than the others. When the appliances were delivered, the handles on all the appliances were not what we had expected to receive; however, our salesman, Sam Fransen was quick to rectify the order and the appliances with the correct handles were delivered a week later. If we have a "complaint" it would be more for the Jenn-air company in that they did not allow for the handles to just be switched out, but they required replacing the appliances with the correct handled ones - which seems like a complete waste of time/money/resources for the company and store. The delivery guys (Ross and Keith) were great - very friendly and accommodating! Based on our experience, we would definitely purchase again from Garner and recommend purchasing from this store to others.

Ty was our sales representative and a pleasure to work with. Very knowledgeable on the appliance we were looking for. Reggie and Marcus Sutton delivered our oven range on Thursday, November 30. They both were very professional in delivery and were a pleasure to talk with. Removed our old stove and brought the new one in quickly without any scuffs on the floor. Showed me how to work the new stove and answered any questions I had regarding the GE Stove. Very pleased with both men and thankful for how professional and nice they were in delivering our new stove. Will definitely purchase again from Garner Appliance and Mattress. :-)

I have been doing business with Garner TV for about 30 years. Even before that my family always went to Garner TV for their TV and appliance needs. Amgad and Rita are two of the most honest and good people that you could know. I went to the North Raleigh location yesterday because my dryer stopped working and I wanted to replace it. I was helped by Kevin and Robert who went above and beyond to get me a dryer ASAP. Actually it's on the way to me as I write this! The showroom is clean and beautiful, customer service is above and beyond great, and the prices are competitive. I'll be back! Thank you Garner TV!

1st time visit but not the last! In the past I've purchased appliances exclusively from Lowe's. It is a COMPLETELY different experience here! Sam listened to my wants then walked me around the showroom and gave me several quotes & advice.

Overall great experience. Much more personalized service than the "big box" stores. I think they could be a bit more generous with offering discounts (i.e. military, AAA, etc) but that is not a real complaint. Salesperson nice and he did what he could with pricing. The delivery guys seemed genuinely interested in making sure everything was done correctly. Thanks for the great job Ross and Keith!!!

We ordered our appliances from Dave and our experience was pretty stellar. He was informative, answered all of our questions and kept us up to date on all of the delays caused by Covid. We purchased appliances from them before which is why we went back. Great customer service, polite and professional.

I could not be happier with the customer service and value I experienced at Garner Appliance and Mattress. John Schindler, the store manager, and the delivery guys were all outstanding. My family and I will be loyal shoppers of this store. Thanks for providing quality products and great service!

Our experiences with Garner Appliances in Raleigh has been exceptional. No other place in Raleigh can you get information like the people share about each and every appliance. Sam and other store employees went out of their way to insure every time we visited the store we got great service. Don't go anywhere else to shop! Thank you!

Garner TV & Appliance was terrific - I was able to order the newest model of the Speed Queen Washing Machine through them and they came through 100%. Delivery was earlier than expected and they removed our old washer and installed the Speed Queen, explaining it's features and taking the time to make sure everything was was working well. I will definitely contact them when it comes time to get a new dryer and would reccomend them to anyone who is shopping for major appliances!