Associated Bank

Cassandra should be recognized for being an exceptional employee. She was super helpful in opening a business account today when the lazy branch manager at US Bank couldn't be bothered to do her job. Not only did Cassandra do hers, but she did it well. She's an asset to Associated Bank for sure.

I should also note that the other two employees (I did not get their names due to the brief interaction - one male, one female) were also friendly and helpful, and they should be recognized as well.

It appears that there have been issues in the past (per other reviews), but at this time, the bank seems to be staffed with quality employees who seem genuinely happy in their positions.

We would like to recognize John Kohn as giving exceptional customer service. We came in a couple weeks ago because we suspected we were being scammed. Mr. Kohn immediately dropped everything else he was doing and sat us down to take a look. We were being scammed and because of Mr. Kohn’s quick action to freeze our accounts, we didn’t lose any money. He has been very helpful with all the subsequent procedures we needed to do, too. Thank you Mr. kohn!

Mr. Colin Turner, you are the role model of what, EXCEPTIONAL CUSTOMER SERVICE represents. Thanks for ALL you do and for ALWAYS going ABOVE AND BEYOND!!!!
Associated Bank, Janesville, WI branch.

I love my bank and the sweet staff, especially Sarah. Every time I’m here, she and the staff make me feel important and they make the experience more personal than other banks I’ve used. She’ll ask about my dog and remember me by name, and that makes me feel like I have chosen the right bank. When I have Sarah as my clerk, she always makes me smile and brightens my day! I hope this review brightens her day, as well!

I worked with Charlie Phillips to obtain a Medallion signature guarantee. The financial institution requiring the guarantee was often slow and unhelpful in providing some of the necessary documents, but Mr. Phillips was patient, knew exactly what to do, and was a joy to work with. I highly recommend this branch and working with Mr. Phillips specifically. He is a pleasure to work with, knowledgeable, and personable.

I've used this location and bank for 3 years. The tellers are very friendly and address you by name, ask how you're doing, etc. I'm definitely not the best banker, I've gone under quite a few times, and every time I come in about an issue that made me go negative they did what they could to wave any overdrafts (like when you link PayPal and they put 10¢ in your account and withdrawal something like 2¢ and 8¢ but you're already under and get charged $70 in overdrafts). I don't live in Janesville anymore, but love this bank so much that I keep using my account through mobile banking.

They are very respectful and always asking if they can help you with something else thank you for stopping have a good day and sometimes they know your name I like banking at associated bank thak you for being who you are always work as a team and talk politely

I bank at this branch, I have never had any issues. They know me and address me by my first name. Everyone is very friendly. I have only been with this branch just over four years.

I think they are great. Never have any issues, they even sort your change for free. I also am always greeted warmly and by name

Pleasant staff. Very helpful and no fees for my checking account ever.

Professional, prompt, and helpful.

Courtney is always helpful and kind!

Me a Sido de mucha ayuda