Holiday Inn Express & Suites Austin South, an IHG Hotel

Consistently wonderful Holiday Inn guest experience, free and delicious breakfast and comfortable room. Katia at the front desk was especially OUTSTANDING! She treated me like a VIP, and she understands that her guests are away from home, so her extra touch of warmth and a kind word was most welcome.

Stayed here after booking a hotel in the downtown area which was a flop house. This was a pleasure,room was very clean and spacious, staff was friendly and efficient. Best part was no parking fees. Would stay again worth the money.

I have been coming to this hotel for the last four months and I cannot say enough how great this hotel is. The rooms are always clean, the breakfast is very good, and I cannot say enough about how wonderful the staff is. The management will always go above and beyond to ensure your stay is phenomenal. I am here in Austin, TX for work and being at this hotel is like my second home.

Great customer service. One of the people in my party accidentally left luggage in the room and we were charged a half day rate for late checkout, but I called later and they reversed the charge for me. Very kind to this courtesy since it was an honest mistake.

Great place to stay...good breakfast and coffee, very accommodating, and clean rooms every day

Thank you for your services

We stay with IHG frequently and this location is the best in terms of employees. They are helpful, kind and genuinely seem happy to be there to assist in any needs you may have. We had interactions with Jessica ❤, Lala & Ashley during our stay and they all treated us with kindness like we’d been friends for years. We were here trying to find my son & Jessica was a wealth of resources in helping him. She truly loves her customers and it is evident with every conversation we witnessed. You truly have exceptional employees and I hope they are appreciated. Great employees are not the norm these days, so you are lucky to have them.

No problems, room was clean and tidy. Free breakfast was very good.

This hotel is nice and quiet and set back into an area that is still walking distance to several restaurants, ATMs, Fiesta grocery store, only a few minutes' drive to HEB. A great combination of very close to main roads to get where you need to go and quiet, which is rare. A special shout out to Jessica, Manager, who was so helpful and super quick responding to and correcting a billing issue. Also, Nick (front desk), WOW! Amazing customer service, thorough follow-through, Nick absolutely went above and beyond in assisting me. Thank you thank you thank you! You guys are a great team who care about each other and your customers, and IT SHOWS!

Very awesome hotel, front desk employee named Nicholas was very professional and made myself and my girlfriend feel welcomed. Great breakfast and pool! Recommend to stay in this hotel when visiting to Austin. P.S there is a great all you can eat Korean bbq nearby (Gangnam KBBQ) :D

My nephew had a regional golf tournament in Austin. I put my family here and it was AMAZING. Very friendly staff especially Jessica the GM. Jessica is super helpful and accommodating. The hotel was super clean and they had refreshments when checking in.

This hotel was nothing short of a haven away from home. Leonard Cohen once said that the hotel is an oasis, a kind of sanctuary. I felt that the minute I walked into this establishment. Being an IHG member, I felt more at home as a guest than ever. Jessica and her staff were beyond sweet to me, even during my hour of need when I began to fall ill. Jessica brought me the necessary remedies and helped me check out a day earlier than scheduled. Despite my premature departure, it was the best stay in a hotel I have ever experienced in my life. I look forward to returning.

Awesome hotel. Very clean. Great staff

Danielle and Jessica make this hotel worth visiting! Excellent service and attention to detail. Greeted me quickly and helped me switch rooms to a higher floor. Whenever I am visiting family in Austin, I will stay here where I feel welcomed.

Front desk employees name Nicolas was very helpful and made us feel very welcome. Hotel was clean, quiet and had great breakfast! Recommend 100% :)

Well maintained hotel in a seemingly safe part of Austin, rooms were clean, breakfast was very good, loved the body soap, shampoo, conditioner dispensers and K cup coffee in the rooms. No complaints on this stay at all ! The only thing that would have made the stay anymore perfect would be USB chargers in the rooms!

Very clean, pleasant staff! We arrived early & only had to wait a few minutes for our room. The room was super clean and fully stocked. Very good location as well, close to everything.

At first the morning was pretty tough. A lot of miscommunication when booking the room online. That I won’t get into. However, Jessica at front desk was so very helpful!! She helped us check in early and when we had an issue she immediately got it fixed. Jessica is clearly a very hard worker and does what she can to help the customers. If we hadn’t met such a good lady I wouldn’t have enjoyed my stay. So thank you Jessica for helping us out and for your great work! These stars are for you 💗

This is a review of the experience I had with Holiday Inn Austin South.

On the intersection of E Stassney Ln and Mira Dr, it is not too difficult to find; it is located right across from Chase bank.

Booked a room online the day prior and arrived to be greeted by two happy agents. Jessica, one of the managers, was especially welcoming and made sure that my stay was no less than extraordinary and accommodated my late checkout. Though we found out the room had some stains on the bed, the agent helped us upgraded to a different room quickly; great experience. Though there were some bugs in the pool, it was quite a nice heated pool and we definitely enjoyed it while we were there.

Parking is complimentary and is quite easy to find. The lot surrounds the hotel and there're usually plenty of parking spots. Room comes with a flat screen TV, a mini fridge, small microwave, a safe, in addition to a small office desk plus small 2-searter sofa. Breakfast came with the reservation on my booking deal, which was a decent buffet. Got yogurt, bagels, toast, eggs and good ol' coffee.

Because of Jessica and the great customer service, I will definitely return to this location in the future. Keep up the good work Holiday Inn Austin S!

I was apprehensive about the whole pet in the room thing as one Rep said a pet can be in any room. However when we checked in this one Rep said service animals are on the 1st floor which I thought was the norm. See what happens when people don't know the rules in their workplace. Anyway they cannot know when an idiot will bring a pet to the room not designated to pets. So we got a room on the 2nd room ,it was ok and no big allergy attack ,I do however think a better job at cleaning the carpets is necessary. The plus in this is the Breakfast ,on Thanksgiving day, the supervisor I believe was on the floor doing the breakfast and the service and food were very good. I would stay at this hotel again when visiting relatives

This hotel is an excellent value. Good size room, walk in shower, clean, hot breakfast, gym, washer/dryer, pool. All staff members were very friendly and accommodating. Jessica, the manager, is outstanding.