Krautheim & Swanson Gemworks

I never knew the value of having a trusted jeweler growing up but now being married and the father of two daughters, I have turned to Karl a number of times to help me out with gifts for my girls. He is extremely helpful, fair and passionate about his craft. Highly recommend.

They did a great job on my bracelet and necklace

Karl and Julie are so helpful and knowledgeable on jewelry. They will do all they can to make exactly what you want. You won't be disappointed.

I love Krautheim & Swanson! I have been a faithful customer for several years. Recently they helped me with my new ring. It is gorgeous. Thank you Karl and Julie. You are the best!

What a GEM!!! I had the opportunity to visit Krautheim & Swanson recently. Such a beautiful, unique and creative selection of new and gently used items. And the customer service is only rivaled by their knowledge and experience. I will definitely be visiting again!

They created one extraordinary ring by combining 2 pieces, and they exceeded my expectations. I now have a gorgeous unique ring I am proud and thrilled to wear. Thank you!

Amazing customer service. Thanks for the 1 of a kind design!

Got a custom ring done and it was great. Very helpful and friendly staff. Will be visiting again soon.

Have used Krautheim & Swanson Gemworks several times. Will not take my jewelry anywhere else for repairs.

Kind people, great jewelers. Will be returning to them in the future.

Great quality and customer service.

Pretty disappointed with this business. I brought a ring in to get sized and was told it would take at most two weeks. Two weeks rolled around and I called multiple times just for them to not answer my calls. After calling constantly I finally got ahold of them three days after the two weeks of when my ring was supposed to be done just to find out they hadn’t even touched it yet. I’m not one to leave reviews but this was extremely upsetting. I now got my ring sized at a different place and they completed it within the day.

On Thursday 03/07 - I provided them my grandmothers ring to be remade. The individual said he would get back to me shortly. On 03/13 I called them 4 separate times all going to their recording please email us. I then sent them an email. No response. Finally the next day after the 6th phone call and second email they finally called me with the amount to redo the ring. I accepted. After hearing that their customer service was poor, they refused to do the work.

I will be sure to stay clear of this place for the rest of my life. If you want quality customer service, don’t shop here.

The fact that you are trying to game the system in order to open as an "essential business" by selling groceries just shows you have no regard for others health and safety and value your profit over integrity and honesty. Total fail. Will never frequent again. Good job on all the bad press this week, as well!

Additional response: Obviously you HAVE NOT abided by the orders and law or we wouldn't be having this conversation now would we? With those practices and values hopefully you ARE doomed as a business. The literal survival OF your customers AND ALSO NON customers now has been jeopardized because you tried to game the system. What makes you so special to flaunt the rules while others suffer? Are you the only one in this nation or world who has taken a loss because of this pandemic? Hardly. You're selfish and deserve all the negative exposure that transpires.