American Leak Detection of Greater Minneapolis

I was happy with the service I received on my pool, although it seems a bit expensive (that said they come to you, and he spent 3-4 hours performing the tests). They were upfront about the price, and I was not surprised at billing. I was losing about 1.5 inches of water per day in my 20k gallon vinyl-lined in ground pool (anything > 1 inch is concerning and likely indicates a leak that should be found and repaired. You can also perform a bucket test to account for evaporation vs actual water loss). I'm confident they will find all your leak locations (they may or may not be able to fix them, depending on location, but they will provide referrals and advice). They performed a pressure test on the underground piping, tested the entire vinyl liner for leaks, and inspected/tested all other potential leak locations. In my case they found and patched a leak in one of the skimmers (that I knew about, but hadn't quite repaired properly), and found a leak on the seal between the steps and the pool that could not be patched, that I did not know about. I was able to contact the pool company for repair, on that one. I think it was worth it just to KNOW what your up against and what the solutions are. We were concerned there was failure in the underground pipes (an expensive repair), and it's good to know the piping is sound and to know where I should focus my attention.

The guys that came to inspect a "ghost drip" we had were excellent. They walked me through their knowledge, shared their thoughts and allowed me to be present throughout their time. I feel they helped this new home-owner learn a few things and offered some real peace of mind. Very happy with the experience and with their approach to the work they do.

Their work is a little pricey, but, when every other plumber apparently had no idea, ALD stepped up.

Our pool was losing 1 inch of water a day. Tyler from American Leak Detection located the leaks in under an hour and proceeded with repairs. The cost was $550. Very happy.

This company is awesome, from the initial call to the actual repair it was a great experience. From start to finish it was less than 24 hours to have someone over to find and repair a leak in our pool lining. Would 100% recommend this company.

Had no idea this type of service was available. Had a water spot on the basement ceiling. I couldn't figure out where it was coming from or if I even had a leak. Rather than rip out drywall, I called American Leak Detection. Within less than an hour, they identified the source of the leak that was causing the water damage. In addition, they also told me of a couple of other things I should look into fixing to avoid future water damage. So happy! Well worth the money.

I run a small pool business, Northern pool And Spa. Specializing in weekly pool service. I do not detect leaks so when a customer asks I always recommend American Leak Detection. And always receive positive feed back on how professional and spot on there service is. If you have a leak American leak Detection will find it for you and every time I have seen within a foot of leak so you do not end up digging up hole back yard and spending extra money on wasted time and effort looking for the leak.

Very thorough, I was extremely impressed! I had a significant and hard to locate leak in my inground pool. Not only were they able to find the leak and fix it quickly, they went through every inch of my pool and systems to insure that all else was good. I didn't know what to expect from this type of a skilled technician and Jon was knowledgeable, personable, friendly and layed back. He was prepared for the task, he worked fast and efficiently getting a lot done in a short amount of time. Their rates seem beyond fair, I was feeling like I got a total bargain as jon whent on to his 6th or 7th test. I can honestly say that this is the only company in the state of MN that could have helped me with finding our leak as others had tried and failed. American Leak Detection really came through for us! After months of fighting a major leak all our problems were solved in the span of 2 hours!

I hired American Leak Detection to find a septic smell we have been hunting for for a few years. They came out and smoked my vent lines and couldn't find the leak but gave me some areas to look for. I then ripped open some walls looking for a broken vent pipe not to find anything. I asked them to come back now that the walls were open to re-smoke the vent lines. They came back, at no charge, re-smoked the lines and then used a camera to find an underground broken septic line. I was very impressed that they cared enough to come back, at no additional charge, to actually find the broken pipe. Thank you!

Great job quickly detecting leaks in a return...used a fancy Boroscope to see the leak right on the inside of the pool shell. When satisfied that that was the issue, they decided to test ALL 8 of the returns with pressure testing and underwater microphone/headphone system, and found that 5 of the 8 returns had the same problem. Great attention to detail, explanations, and even re-covered the pool without asking!!!

Great technicians that solved our Air infiltration problem in an hour and a half. Highly recommend.

I used this company about 12 years ago. They were extremely thorough and once they discovered the leak and repaired it, they proceded to run through a number of other tests to ensure there were no other issues.
It is now 2018 and I have a minor leak somewhere. I will be calling them tomorrow, before the leak becomes a major issue.

I had some leaks in my pool and they found them right away saving me thousands of dollars by not needing a whole new pool liner$$$$. I would recommend them to anyone with a pool or underground leak.

When I have a leak on a boiler system or pool that needs to be found, they do it. There customer service is wonderful and they do their best to get things scheduled quickly

These guys were great. They were thorough, found and fixed several leaks, and were super polite and friendly. Highly recommend.

This company has the rare blend of great service, fair pricing and superior knowledge of their trade.

Always first class service!

First time using ALD and overall a good experience - professional, responsive, and on time.

4 stars instead of 5 because of the high number of touchpoints and phone calls for them to do one service visit. I was probably on the phone with them for 25-30 minutes with all these phone calls. An initial call to schedule, then they called me later to confirm the appointment, and again a few more days later. I called them the day after service to receive the results and their recommendations, but the report was not ready. Then they called me back and held the report hostage until I paid by credit card over the phone.

Suggestion - other companies use a text message to reconfirm the appointment, and they send it only once instead of confirming twice. Please collect my billing info on one of the many previous phone calls instead of another call at the end, or allow me to pay online (it's possible through your quickbooks invoice).

Will use them again in the future. Thank you

Pool was leaking, got referred by my pool company. Service was great. The phone consultation was clear and concise and the approval docs were automated so I didn't have to print anything out or scan it back. The service guys were pleasant and informative. They patched the leaks in the pool liner, and explained what they did. The only thing was the price...I thought it was a bit high at $350 +$50 per patch. The whole thing ran me $550, where last year with a different company it was $300 + $10 per patch. Would be 5 stars if cheaper.

Dishonest

They invented a maintenance issue and cause of leaking for my insurance company so that they could avoid paying out on a claim. This is how it happened: These guys got called out to check on a sliding glass door water intrusion homeowner's insurance claim. I saw them intentionally break the caulking seal of the door plate with a pocket knife, make a gap with the knife, pour water down the gap, then use their high tech gadgetry to track the leaking. Their report said there was a bad caulk bead in the door (maintenance issue = no insurance coverage) that caused the water intrusion.

Edit- this is the most sad response from a business. They clearly do not value their customers that are military Veterans that served twice in Iraq. They said they could try to have a pool company come out because they don't fix things. That's not what we were asking of them, we were wanting them to try to put the cover back on that they took off and put it back on incorrectly causing massive amounts of water to get behind our liner. We just wanted them to try to fix what they had already done and survey the damage they caused by putting the skimmer plate back on poorly. They have every excuse in the book as to how they didn't do anything and "tried their best." I don't think that's how business works. We are contacting the MN Attorney General and a lawyer as well as other pool companies to corroborate the damage they caused. Be very wary of hiring this company. Good chance they'll make the problem a whole lot worse. Tens of thousands of dollars in damages because of the way our pool was made.

Had these guys come out to figure out a leak in our pool. At no time prior to their coming out had our pool liner separated from the pool wall. After they came out, the pool liner was significantly pulling away from the wall and bubbling out over 1/4 of the pool. I have been trying to replace water in my pool for two hours. I ordered the parts the technician said I needed, but it'll take several days. Whatever the technician did caused the leak to become significantly worse. The company won't send anyone out to fix it or take responsibility for their wrongdoing. We will be contacting a lawyer. This is unbelievable. Would not recommend.