Grand Jude Plumbing

I moved back to WNY a year and a half ago. Within the first 2-3 days I was in my house, the hot water heater died. I called Grand Jude in the morning and they showed up and had a new water heater installed that same afternoon, at a price lower than I had paid for a replacement for one at my previous house in another state. Then a few months later my sewer line was clogged. They came first thing the next day and in a couple hours had it all snaked out (tons of tree roots). Then my toilet was leaking at the base. Again, they were here the next day to re-seat it with a new fitting and even replaced the plastic water hose with a stainless one at no extra charge. And now yesterday, again they had to come out to clean out the roots from my sewer line and were done in an hour at a reasonable price. I am very pleased with these folks and will continue to give them my business.

I have used Grand Jude for years. They are always punctual and professional. We had a clog and attempted to remedy it ourselves...rendered unsuccessful. Called Grand Jude, they had me on the schedule that day. Chris and Aaron were able to get the clog taken care of and also cleaned out the main drain. We are very content with the quality of work and appreciative of the quick response. Would highly recommend!

Called them Sunday morning at 6:10 a.m. because we could hear water running continuously in the house but couldn’t find any water. Frank Jr. was there in less than 30 minutes, easily determined that our backup sump pump was running continuously, indicating that the sump pump itself wasn’t working. He temporarily shut off the backup, and his crew was back here Monday morning before 8:00 a.m. to replace both pumps in less than 2 hours. Fantastic service and very reasonably priced. 100% satisfied. Love Grand Jude Plumbing!!!

I have used their services for years (from 'snaking' drains to replacement of main sewer line, hot water tanks and sump pumps) . The service has always been on time, the workers through and work completed in a timely manner. I would highly recommend Grand Jude.

Basement bathroom was backed up so gave Grand-Jude a call. Plumbers showed up quickly but determined it was the main around the corner when they saw town workers. They informed me of such and shook my hand. They told me to call them if any problems after the town works the drain. No charge. Just polite, friendly, and courteous guys who are doing a good job. They could have snaked my drain to no avail but did the right thing. I'll call them again.

Courteous, quick and fair pricing! First time dealing with this company and I'll definitely be using them again if the need arises! They came same day, and were in and out in less than an hour. Thank you!

When called they were courteous and gave an estimated time to be there. They arrived on time and the service was great. They even came back right away when asked as there was another problem connected to the first one and they fixed it right away with no complaints. I will definitely recommend them.

The best in the business, hands down!

Thank you to the amazing crew at Grand Jude for the quick service in getting us out of trouble and back to business again.

Excellent, No complaints,,professional,they definitely deserve a 10,,,,wether my personal property or our commercial propertys all work was performed w. Total confidence&trust that it was being done right....thanx guys
John., RRG MANAGEMENT
BUFFALO APARTMENTS

As Assistant Director of Facilities i call them for a multitude of projects. always fast service and very courteous

Very impressed with the quality of materials, and work. Fair price. I will use them again if I gave any plumbing issues.

There when you need them

Fast and affordable service! A+

Great plumbers..

We have spent a lot of money with this company. We've had both a good and bad experience with this company. The most recent experience is why we will never give them our money again. The owner came out and was supposed to provide a quote for yard drainage. He was at my house maybe 5-10 minutes and left without saying a word. That was days ago and we haven't heard back. Very unprofessional. Maybe they looked at the job and figured it was too much work, maybe they need a couple days to price everything out. Your guess is as good as mine. We will be spending our money with a different company moving forward.

Terrible customer service, if I could give them negative stars I would. Called 15 days ago, Owner came out was very informative and told me to give him a day while he contacted the city. I gave him 7 days. I called and was told they are busy, I reminded them that common courtesy requires a phone call. Still haven't had a call to schedule the work that I need. I guess they are so busy they don't need my money. Don't waste your time with this company, they obviously don't understand customer service, and word of mouth drives a small, local business.

Terrible-

I am a General Contractor and work with trades all the time. I called Grand Jude to give an estimate on a customers project. The receptionist set an appointment and told me that if it didn't work with Frank (the owner) she would call to reschedule. After driving from Youngstown to Williamsville to meet with him (50 mins each way) he never showed. after waiting 30 minuets I called the office and the woman asked me to reschedule.

Bottom Line- Absolutely Terrible- This company wasted 3 Hrs of my time and couldn't care less

Same as previous comments have said .. came out to give me an estimate .. didnnot receive call back for weeks .. called in to get information was told again I would be contacted first thing the next morning .. 3 weeks later still have not heard a word from them. Will dedicate hours out of my day to give them poor reviews on every site possible