Suwanee Decorative Hardware

I was in search of new hardware for my master bathroom and a friend suggested I try Suwanee Decorative Hardware. I made an appointment with Faith and she listened to what type of style and color I was looking for. I showed her the light fixtures and mirrors I was using and she said she had the perfect hardware to complement them. Great customer service and great selection. I will be back again to see Faith when I get ready to redo my guest bathroom. I would HIGHLY RECOMMEND shopping with Faith at Suwanee Decorative Hardware!

I placed an order with Suwanee Decorative Hardware, Kailey called to let me know the hardware was not in stock so it would take 10-15 weeks for delivery. She wanted to know before placing the order if I was willing to wait for the items or if I would like help choosing another item. I thought this type of customer service was exceptional. After placing the order I realized one of the locksets I ordered was incorrect so she patiently worked with me to find the set that would work for my door. I highly recommend using this company and suggest requesting to work with Kailey, she was very patient and knowledgeable.

We highly recommend Suwanee Decorative Hardware. The service was helpful, professional and responsive. The packaging was excellent and the shipping was prompt. We thank Faith and the entire team for the excellent service!!!👍

Kailey at Suwanee Decorative Hardware was SO patient and helpful in helping me figure out what I needed for three exterior doors on our renovation project! With her assistance, I was able to purchase exactly what I needed for a very reasonable cost (something other retailers had told me wasn’t doable.) Well Suwanee was able to help me out NO PROBLEM! I highly recommend you check out this small business and ask for Kailey! She is incredibly kind, patient, knowledgeable, and competent. 5 stars!

My general contractor recommended Suwanee Decorative Hardware. Making an appointment to come into the showroom was easy. They have a full selection of hardware in a logical layout, all with competitive prices. I had the pleasure of working with Abby who was responsive, efficient, and very knowledgeable about styles and finishes that would be right for my home renovation's multiple exterior and interior doors and cabinet hardware. With Abby's help, I was able to narrow down selections quickly, but I never felt rushed and was able to verify my order easily before finalizing. In short, I recommend this business and would seek them out in the future.

I feel completely confident using Suwanee Decorative Hardware for my business needs. I know that I can always depend on them to expedite my orders immediately without any issues. They are extremely knowledgeable in their field of Door Hardware. I know that my orders will be placed correctly every time. Their business is making my business a success!!! I highly recommend them to anyone!!!!

Abby and the team worked seamlessly to help me on a renovation project in Mount Pleasant SC in early 2019. They were very patient and helped price compare and worked to always get me the best price and quickest delivery for my orders while also showing me alternative brands and options that would be delivering the same quality for a better price when needed. What started was just a project for kitchen door pulls with Ashley Norton hardware continued onto the rest of the house given the amazing support, quick turnarounds and highly flexible returns and follow-up to make sure I was always satisfied and happy with the products. Suwanne and the team has my solid recommendation based on excellent price in the market, great customer service and almost boutique customer support thoughout the buying process. Kind Regards, Craig Charles Webster

Despite lots of technical questions and changes in selected item (Baldwin mortise entry set), service from everyone here was pleasant and helpful. Kailey was the sales associate for my order; she answered all my questions, sent me spec sheets, returned calls quickly, took the initiative to call to check that an item listed as available in warehouse was actually in stock, and never rushed me or showed any impatience (It took several days to get to the point of putting in the order).
I will definitely check here first for any other hardware needs.

Suwanee Decorative Hardware (DoorHardwareUSA.com) is an outstanding and ethical organization with very competent staff focused on service. With their help, I bought high-end leversets on DoorHardwareUSA.com. And when I experienced repeated quality and service issues with a deadbolt from one of their suppliers, Suwanee stepped-up and resolved the issues to my satisfaction. I really appreciate their ethics and would be happy to buy from them again.

I ordered a stainless steel door knob from Build.com two weeks ago and it still hadn't shown up. I called them and they said another two weeks which didn't work. I called Suwanee hardware, they confirmed the item was available and could get to me in 2-3 days. Being only one state away, it showed up this morning literally next day. Suwanee now has our shop's business for hardware needs.

Ms. Kailey Hinton was enormously helpful in assisting me in selecting the correct replacement lick set for our front door. She was prompt, thorough and graciously polite throughout the back and forth involved in the sale. Bottom line... I could not ask for more or be more pleased. Great experience!

The hardware vendor for a large project could not supply the desired entry door trim, so we tried Suwanee for the first time.

It was a great experience. When we discovered the manufacturer's published specifications did not match the actual product measurements, we contacted Suwanee.

Rather than blame the manufacturer, they found a compatible part from a different vendor that made the trim work for us.

Suwanee saved the day and had the project back on track within two days.

They are now our preferred door hardware vendor.

Suwanee Decorative Hardware sure hires talent. Kailey made ordering our Rocky Mountain Hardware sets more than easy: her knowledge of door hardware installations (mortise, boring, backsets, etc), RMH’s offerings, and willingness to work with our custom door manufacturer Is beyond what I would ever expect; I will certainly be a repeat customer. Look no further if you need a reputable dealer in luxury hardware.

I have been having an issue with an EMTouch door lock from Emtek for some period of time. After calling Emtek customer service, I was told that it was a warranty problem, and that I would need to contact the dealer from whom I purchased the product a few years ago. So, that is what I did, Suwanee Decorative Hardware, and I have to say, this was one of the best experiences dealing with a customer service organization I have had in a long time. Kailey was very helpful in first finding my purchase, and then contacting Emtek to arrange for an RMA... Professional, pleasant, and knowledgeable, traits that seem to have been lost from customer service organizations. I sincerely hope her organization realizes what an asset they have with Ms. Hinton as an ambassador for the company. They have just won another loyal customer. Thank you.

Great products & Customer Service. I have used this store twice for online purchases. The second order had some issues with the shipping (the shipping company delivered the box to the wrong address). Greg was terrific and without any additional cost to me, replaced the lost order.

Jenna is awesome!
I had many questions to get exactly what I wanted. She was very responsive to every question. The prices were fair, and the service it out of this world. I can't wait to see what we get.

We went in to select cabinet hardware and this place is outstanding. We got Faith to work with us. She offered great suggestions and insight to guide us to the decor we needed. Her professionalism and knowledge made our choices easy. Thanks for all the help.

I can’t say enough good things about this website. I have contacted and shopped for hardware with many different websites and companies. This one is THE best. Fast response, accurate quotes in price and processing shipping time. Very responsible and straightforward, no lies, tricks. This is my first choice to purchase any hardware.

Suwanee Hardware service and employees are top shelf. The product selection is huge and their service staff is very knowledgable about the products, provides helpful advice and is FAST. There is no reason to shop anywhere else, unless you want to pay more and get less. Special shout out to Abby, she gets it done with a smile.

Had a great experience with this company after the original lockset didn’t meet the customers satisfaction. They swapped out the old locks for an upgraded lockset at no additional charge. Would highly recommend this company. Customer service this good is hard to find these days. Thank you Greg for all you did.