Abes Commercial Electrical Contractors

Abes Commercial Electrical Contractors came out today and did a great job of fixing our problem. I immediately got the impression that they cared a lot about the job they were going to do. I was also impressed that the assistant was the owner's son and he was such a gentleman. This company is very family oriented.

The electricians at Abes do excellent work. I've hired them on two occasions for both commercial and residential work and their work has been outstanding both time. Alex was willing to take the time to listen to exactly what I needed and he did exactly that. I would highly recommend Abes Commercial Electrical Contractors to anybody looking to have electrical work done.

Wonderful family owned company! Alex and his crew provide great experience for anyone needing any electrical work done- big or small! They are the most professional home contractors I have ever worked with. Kudos!

The two techs from this place were super awesome. They explained everything thoroughly to me. They were punctual and did a great job replacing my panel and a few other things. I would highly recommend Abes Commercial Electrical Contractors!!

To be fair, a tech never visited. I called this company and apparently a subscription service answered. They never said they were a subscription service...just identified themselves as "Abes Commercial Electrical". They charged me $140 for the fee to come out to "evaluate" the issue. The tech called then and said it would be $250 just to do the evaluation in addition to hourly rate (plus the initial $140). Again, maybe the actual techs for the work are awesome for this company but the service sucks...Ed, the person on your subscription service tech support I spoke to multiple times, pretended to go in and out of reception when I asked about the pricing model for the company I was actually hiring. At the end, when I asked him to cancel the service, he just muted me and pretended not to hear me. I never yelled and asked him patiently to answer me me but he just left the line dangling…I could hear him typing and breathing occasionally so it was sort of a joke. When I hung up and called back and got him again he did the same. I never yelled, just asked basic questions about the cost model and what to expect from a visit (which didn’t happen because I cancelled). When I got a female tech she was apologetic, canceled the service and was responsive.

This business is linked to Premium Home Services their information can be viewed at premiumhomeservice dot info / how-the-scam-works/

STAY AWAY- Here is how it works-

The sale
PHS identify themselves as the contractor, and offer two option. Firstly, they offer a single “appointment” payment to send out a technician. They then offer a second option, which they state is “Just for our local customers”. This is a subscription to Premium Home Service, and is usually for the same price as the single appointment, or a little more. They state that this will waive all appointment fees for a year, give the customer “priority” booking, and provide a 10% discount on any work done during that year.

The benefits that PHS claim to offer
The electronic agreement
If you agree to the subscription, then the agent will send over an electronic agreement using a service called “Readysign”. The Readysign account is under the name of Travis Stone.

The email from Readysign
The agreement states that the customer is signing up for a 7 day free trial, which can be cancelled at any time before the 7 days is up, as long as no benefit has been received from the membership by then. This seems reasonable.

The trial period language
Despite the claim of “Unlimited Service Fee Waivers”, the agreement states that a “deposit” will be taken for any appointment that is refunded if the appointment is “successful”. They do not specify what counts as successful.

This reads a lot like service fees to us
The fraudulent charge
Contrary to the language in the agreement, PHS immediately charges the customer’s credit card.

The electronic agreement includes some highly dubious language around waiving the right to dispute any credit card charges, and giving PHS the right to keep the customer’s card details and make further charges with no authorization. If they do perform a fraudulent charge, and you dispute it, they want the right to charge you another $49 for doing so!

Legally meaningless language which tries to scare you out of disputing the fraudulent charge
The lawyer who reviewed this for us confirmed that it is legally meaningless; a company cannot have a customer sign away rights which they hold under law, such as the right to dispute a charge.

The no-show
In the experience of our team, and of the majority of customers spoken to, nobody shows up to the appointment. No call is given to explain this, and if the member calls back they are rescheduled, which results in another no-show.

The refusal to refund
A customer will typically contact PHS and request a refund under the trial period language in the agreement, as no technician has turned up and no work has been performed. PHS will refuse the refund, claiming that the agreement says no refunds. When directed to the language in the agreement around the trial period, they ignore the question and simply continue to insist that there are no refunds, even going so far as to state that they have legal council on hand in case the customer attempts to obtain recompense.

If a customer tries to talk to someone about a refund by phone, they are informed that it is not possible to talk to the refund department. A call from a manager is promised, but never comes.

AVOID THIS BUSINESS.

Wife has a daycare and the lights went out. Called Abe’s the next morning to look at the problem. They PROMISED they would be out before 12:00,I just so happened to call at 11:30 & they told me that my appointment has been canceled ( without a phone call or anything) because of a family emergency!!! I understand the emergency but what happened to the communication??? 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Charge $225 to change a wall outlet for 5 minutes of work