American Standard

This review is about the service I received when American standard mistakenly sent me the wrong item, not the one I ordered. I was trying to get a new drain that was brushed nickel and had the logo American standard on the drain stopper. Instead I got a drain that looked like brushed copper and had no logo. I was trying to match up the drain with the faucet and the faucet was still good. I filled out the form that the company had online but I also decided to use their chat function and see if I could get this done quicker. The chat function worked very well. I got a person named Roxie and I explained the situation. Roxie took only a few minutes to locate the right item and get it in the mail and on its way to me. It was one of the first times I've had luck with the chat function. So what I thought would be a lot of trouble turned out to be very easy. I thanked Roxie and I just hope I get someone as pleasant and efficient as her if I have to use the chat function again for something else. Good job and keep up the good work! I should mention that the incorrect drain I received appeared to be very good quality. It was metal which is very unusual. I replaced an entire sink and a drain in the last house I had before I sold it. All of the drains I ordered were plastic and very hard to install without leakage. I was pleasantly surprised at the quality of the product even though it was the wrong one.

Good place. Easy on and off of I-45 S, large drop and hook yard, and the paperwork is ready when you get there.

On 2-21-2022 first time picking up load from this facility and the check in was quick and easy, office staff very friendly and professional. Load was scheduled for 0900 live load and I arrived 2.5 hours late and was able to do a D/H with photos taken by security and paperwork in hand in less than an hour. Only issue my GPS routed me a mile away from facility all said and done good experience with this customer.

24/7 delivery it is a real small space to park the trailer if the trailer spots along the fence are full good luck my friend turning that truck around 🧐🧐

Always a decent experience here. Usually rolight at the 2 hour mark to get loaded in & out.
One of the few places I like coming to.

Very nice staff. Very helpful.

Come late to deliver and still no problem come out in les than 1 hour .
Thanks from a DRT driver

Good got are load and left everything was ready

Drop and hook quick young lady at receiving was very knowledgeable

Sometimes the empty trailer get put in messed up position

Work here for four years

I went in out fairly easy

My job

Delivery Consignee