west elm

Best customer service of a furniture store! Every time we haven't being fully satisfied with the furniture they have made it extremely easy to return without any hidden fees. We have recently purchased furniture from other reputable expensive stores and their service is not near the same level. It's refreshing to buy with the confidence that you can return if the pieces don't fit for some reason.

Had a great experience selecting materials, color, and couch model. The couch is as comfortable as it is stylish. Delivered earlier than expected and white glove delivery was top notch.

Seemingly larger than some of the other West Elm stores I have been to, but they have almost nothing in stock for you to take home - so if you are looking for something right now, you will likely need to go elsewhere.

I enjoy my visiting time. I recommend that YOU drop in sometime and experience the environment. Then you'll have your answer. My answer is rated 5 stars

Our custom order couch was finally delivered, but was damaged during delivery. We contacted west elm customer service to see what they could do to about it and they’ve been very responsive and helpful! They were able to offer us a discount. Not to mention their design team is also amazing! Overall, great experience with their entire team and the quality of their furniture.

I ordered a custom sofa and ended up having a snafu after it was delivered, I contacted West Elm anticipating a “nothing we can do” response. Within 3 days West Elm informed me they would be replacing the entire sofa with a new one!!! Of course it was custom and so it would take another 12 weeks (which I anticipated being longer due to all the material shortages). Less than 12 weeks later drivers just delivered the new sofa and I couldn’t be happier!!! It’s better than the one I had before- I’m so grateful and impressed that such a large company like West Elm actually LISTENED to my concerns and humbly agreed it didn’t meet their standards either!!!!! Things happen- it’s normal, but the fact that they stood by their quality and name and made it right is beyond- I completely LOVE WEST ELM...Almost as much as my new sofa!!

The majority of people leaving reviews here don't seem to grasp the difference between a corporation and an individual store. Went here yesterday to pick up a gift for a friend's house warming. I didn't get his name but the dude with the blue hair was super helpful and kind. Everyone seemed friendly. I've ordered stuff from here before and picked up with no issue. I love their flax linen sheets.

Bought a custom sleeper sofa from West Elm in June! Even though we had to wait- West Elm was able to get it to me just in time for my guests to arrive. Thank you for my beautiful sleeper sofa and helping me to accommodate my guests! Maria in shipping went above!

I have never been in West Elm but for my boyfriend's birthday, I took him here to pick out some new sheets. I know it sounds silly but he is a big fan of West Elm and had been talking about wanting new sheets. The store is filled with home decor and goods of various styles and types. The prices are a bit high but you can tell the quality is supreme. Even though there were plenty of other shoppers in the store, we were greeted properly and helped accordingly. We had to wait a little to be checked out but the cashier was more than helpful and even gave us the couponed discount (without a coupon) because of out patience. We love the new sheets and I am now hooked on West Elm.

Well-chosen groupings of furniture, accessories, & arrangements. Attentive, professional sales people. The lighting, natural & artificial was favorable to the furniture in the showroom. Went w/my daughter. Seems west elm's her plumb-line for furniture.
• Customers shopping that day, were excited about the furniture, it's style, design, & usefulness/functionality. Especially, if that special piece ended up in their home! It seemed like everybody there either was creating or fulfilling their own wishlist.
• Was a little pricey for me, but if you find the perfect piece - aesthetically & functionally for your home, maybe the price is just a bump in the road.

Staff & Management Made Things Right! After several months of searching for a sectional, my wife and i selected a sofa from West Elm- the staff was helpful in ordering and very clearly communicated the lead time due to the fabric selection. Despite this attention, there was a 'inventory discrepancy' in their system, which resulted in a early scheduled delivery, that was then canceled, then a lead time that was even further out that what the website stated. My subsequent attempts to determine what had happened by calling WE were frustrated as it seemed that the customer service reps had access to the same information i had. After a week of calling and emails- i contacted the store manager, Jarek, and he immediately responded saying he'd look into it. Within days he was able to get clarity and expedite our order. I know that things dont always go smoothly, and when they dont it's helpful to have folks respond in the way Jarek did. I highly recommend both our sofa (peggy sectional) and the staff at WE on Lamar.

Cesar provides excellent design services. He is so friendly, knowledgable, and gives his honest feedback on the best choices to suit your needs. I was overwhelmed with furnishing my new apartment - Cesar's advice and selections made sense and put me at ease. He told me what will work and what will not work in my space. I highly recommend Cesar to help with any design decisions. He will steer you in the right direction. He also speaks Spanish which is a huge plus.

First time in a store front location.. Vanessa was just simply amazing!! Working in retail and being a regular consumer, you don't always find good people but Vanessa is truly amazing. I will drive further and spend more for the service she offered. Keep it up!!

Employees very helpful and friendly. Love their designs. You will probably not be able to walk out of the store with your item but they will ship it or offer you store pickup when it's in.

Had a broken chair leg from a color combo that is no longer made, and Jarek was able to find me a matching set of legs at no cost, with courtesy and a smile. Best no-hassle, above and beyond customer service, like I have not seen for a long time. Thank you!

They have everything I love but don’t need and I buy it anyway. Love the curbside pickup options for items not available in store and the savings on shipping as well.

Brittany G. and Vanessa were so kind and helpful today! Thanks again! Beautiful store and actually fair prices for good quality pieces.

If I could spend all my money here, I would. I try. Found the perfect christmas gift here, bought the SOFTEST throw blanket here. Love getting little bowls and decor, so stylish and modern.

Love this store! The people are always so helpful and know their products well. Lee at the downtown Austin location was incredible to work with!

Best West Elm Store - I have only encountered one so-so employee. Everyone else goes above and beyond. Thanks to the manager - it all starts there. Love this store!