Service Department at Texan Dodge

To schedule an appt. for an oil change at my convience is very important to me. TEXAN DODGE always is courteous and polite, very professional. I appreciate the complimentary customer service extras of covering my floor mat and seat protector!! Thank you very much for this! I am a very satisfied customer and would recommend this dealership to anyone. I really enjoy my 2018 RAM 1500 and pray I will be able to drive it for several hundred thousands miles!!! I will be returning as scheduled for my oil change/tire rotations/car wash.

Sincerely,
Johnna R. Graves
Humble, Texas

I get great service at texting Dodge. The always in my car back clean and repaired. In a very timely fashion. I couldn't be any more happier than I am..

My experience with Texan is always top tier and the Customer Service Agents are just the very best they get you in and out!

Justin met and exceeded all customer service expectations. He was direct, genuine and went over and above to make sure I was satisfied.

Always a great experience! Edgar S. ( service advisor) explained what needed to get done to my truck in a very professional manner, as well as recommendations for the future.

So many service departments get a bad wrap, often for very valid reasons. Often you just hear about the nightmares, but I just wanted to share the consistent good experiences I've had with Texan Dodge on the service of my Jeep. Sure there's been some bumps in the road but they truly care and have been easy to work with. Special shoutout to Luis. I've had a few issues with my Jeep and he's been great to work with. I don't recommend too many places, but they've done a good job for me.

I had my oil changed at Texan Dodge, they were super fast and polite. I would definitely go back!

Awesome experience. My truck was in a out everything fixed!

The staff there are so nice. I got an oil change and didn't wait long. Great service!

Very quick and detailed. Service was completed in a timely manner and everything was explained thoroughly.

I didn't purchase my vehicle here but they still treat you well. The service techs are very considerate and really take the time taking care of you. I am sure I will purchase my next vehicle here.

I have always received excellent service on my 2021 Ram truck!!!

Everyone go to Texan Dodge! I needed a quote for my 2017 Dodge Journey. (My rideshare car) And let me tell you it has been hell trying to get one from any dealership in Houston! (Mac Haik gave me the runaround for a week!) 01/11/2023 was the last day for me to submit my estimate so I called around town and even went to 5 dealships no one wanted to help me. Until I called Texan Dodge. The lady who 1st answered was very helpful she got me to the right tech in the service department. Mr. Rob Pennington. And let me tell you he was an absolute pleasure to work with. He was patient , kind, understanding, he used active listening skills. Basically he was what the Bible describes LOVE to be. Mr.Pennington is the 2023 poster child for beening a exceptional human being/ worker. He researched everything for me and got me all the way together . If every employee that works here operates like Rob this will forever be my go to place for all my Dodge needs! I am so elated to do business with Rob. And anyone reading this should too. You won't regret it. Mr. Pennington may God continue to bless you!. Hey it cost absolutely nothing to be a nice person..everyone take a page out of Robs book and just be great!

I came in to drop my truck today for services i got the opportunity to work with Nic Sobey he is very welcoming respectful and professional and he answered all my questions I recommend dealing with mr Nic he will make everything easier

Excellent service: check-in was easy and quick, I got a full rundown of the work to be done before I left, and updates during the day. The technician was helpful and knowledgeable and the work was completed on time.

It was my first time being serviced here and staff went above and beyond to make me feel comfortable.

Justin is awesome, got me in and out in no time. My van was ready for pick up almost exactly when he said it would be.

I went first thing in the morning for an oil change and was out of there before I knew it. D'ree is awesome!

the service was outstanding. the service person was very knowledgeable and was very helpful. I will recommended to
my friends and families.

I have always had great experiences with this Service Department. They are professional and effective. They have worked well with me, my budget and are great communicators. They also have a shuttle available, the driver is very friendly and is an extension of their great customer service.